John Galsworthy, Head of Business Services at Islington Council - Making savings in the Public Sector through Business Intelligence.
Making Savings in LocalGovernment using BIJohn GalsworthyHead of Parking & Business Service
The Background •Local Authorities have to make year on year savings •Constrained by no loss of service •More people with needs appearing •Focus on efficiency and effectiveness •Limited finance to invest in change
In the beginning •Never heard of BI •Lots of data in lots of formats no metadata •Had limited KPIs on services •Knew I needed a dashboard to visualize the service •Needed to deploy to all staff
Understanding the data •4 levels of data and process •The strategic level •The service level •The frontline •Applications and workflow •All our data had the same core components •Person/place •Service/Activity •Date/Time •Cost/Value
Strategic BI High level data aggregations giving KPIs or correlations for investigation
Service BI Is my Service running well? Management by exception
Frontline BI Resource deployed and effective? Real-time info
Workflow BI as a web application with real time updates of databases.
Getting started • Needed quick return so didn’t have time or money to build a data warehouse or universe • No meta data so had to reverse engineer databases • Started on simple KPIs at service level that created quick wins • Needed to deploy to lots of uses via web platforms in multiple locations and mobile • Real-time info required for the workflow so had to pull data direct from the systems • System deployed in 1hr, first report built in 5mins • No external resource needed to install on configure
What I got back 20 FTE £760k Reduction in staff in both frontline and back office 30% £200k Reducing wasted time increased productivity productivity of resource 26% Increase Priceless! Customer satisfaction improvement for the change in services and improved output Fixed broken £350k BI identified where processes where processes failing in the background and what processes were obsolete 6% £1.2m Using intel to track customers down, improvement detect fraud and miss-use. in recovery of income Smarter £300k Integrated management on contracts working as BI was doing the checking
Independent check Nucleus Research did a case study on the project Saving made was year on year, over 5 years the ROI 6400%