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IT TransformationChallenges & Choices … Indranil Guha 10th Sep 2012
Key Challenges   FINANCIAL    •   Reduced Funding (Budgets)    •   Balance Spending on “Run” vs “Change”    •   “Lights-O...
New Paradigms Brings New Opportunities“IT Simplified” & “Blurring Lines”:   Business - IT JVs- Collaborative; Not Reactiv...
Way Forward – Quick Wins DISTRACTORS & INHIBITORS  •   Lights-ON issues?  •   Too many changes are being implemented?  • ...
Lights-ON Improved Scenario                              4
Strategic PlanINPUTS   Corporate Strategy   Business Plans   Business Targets   Security & Threat Landscape   Risk & ...
Tactical PlanTACTICAL PLAN 2~3 Years   Cover Holistic View of People, Process & Technology   Key Initiatives/Projects Sh...
Risk & ComplianceEffective IT Governance: Enterprise Architecture – Predict & Architect; Reengineer (if needed) IT Archi...
Building Blocks Towards Agile ITAGILE IT Enterprise Architecture    Modular Infrastructure, Application & Security (SOA)...
Policies, Processes, Work Instructions ….IT Asset Lifecycle – IMAC-D Distinguish Between:   • Policies   • Processes   • ...
IT as a Service & Charge-Back to BusinessIT Services & Service Catalog Ensure to have all IT Service Delivery Processes W...
Outsourcing & Managed ServicesKey Considerations:•   Is This Strategic or Even Tactical?•   Which is a good candidate for ...
Business & IT Transformation      In-House      Outsourcing          Cloud                                    -   Full C...
Risk Takers, Early Adopters & Vantage Players New Business Models – New Advantages, New  Risks, New Challenges Early Ado...
Decision Making – To Spark Your Thoughts …..• Is this Service Related To Your Core  Competencies? – If Not, Think….• What ...
Project Funding & Business Case IdeasCAPEX intensive projects Joint Ventures & Co-Funding Differed Payment Models 3 yea...
Maturity Models & CertificationsIT Maturity – Evolve your IT Reactive – Business decides; IT requirement is conveyed Col...
Summary of IT Transformation Road Map Quick Wins Strategic Plans Tactical Plans IT Risk, Compliance & Governance IT A...
Thank Youindranil.guha@cbd.ae   Questions?                       18
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Indranil Guha - It transformation challenges & choices...

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Indranil Guha, Head of IT Infrastructure at CBD spoke at the CIO Event (dot) com/me

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Indranil Guha - It transformation challenges & choices...

  1. 1. IT TransformationChallenges & Choices … Indranil Guha 10th Sep 2012
  2. 2. Key Challenges FINANCIAL • Reduced Funding (Budgets) • Balance Spending on “Run” vs “Change” • “Lights-ON”, Secure, Comply, Change • IT is perceived “Expensive” & “Slow” TECHNOLOGY • Legacy Infrastructure & Application Systems • Availability, Reliability, Maintainability & Performance • Silo Systems lacking integration • Poor Architecture • Lacks Agility – Says “No” & justifies vs. “Yes” can be done PROCESS • None or Sub-optimal Processes • Lacks Quality & Consistency • IT is losing the control and governance PEOPLE • Technical Skills Brush-up • Belief in Process, Initiative Taking & need to Do Things Differently 1
  3. 3. New Paradigms Brings New Opportunities“IT Simplified” & “Blurring Lines”: Business - IT JVs- Collaborative; Not Reactive CIO & CxO Roles – Enhanced Common Grounds Proliferation & Consumerization of IT – BYOD New Computing Models – Smarter Applications Business (almost) Selects IT Solutions – Impacts Architectural Harmony; Security; Performance & Sustainability Constant Race Against Time – Delays Imply Loss of Competitive Edge Eroding Budgets; Pressure of Cost Effectiveness – Be Efficient & Be Agile ! 2
  4. 4. Way Forward – Quick Wins DISTRACTORS & INHIBITORS • Lights-ON issues? • Too many changes are being implemented? • Doubts on what is being implemented follows an architectural blue-print? • Simple routine activities do not follow a well defined process? • Is any sort of Enterprise Monitoring available? QUICK WINs  Probably Change Control is a bit slack; Tighten it  Implement a “good enough” release management  Come up with an Architectural Blue-Print  Implement proper processes for key & routine activities  Ensure monitoring of key CIs & Systems – Manual Check- List, if required 3
  5. 5. Lights-ON Improved Scenario 4
  6. 6. Strategic PlanINPUTS Corporate Strategy Business Plans Business Targets Security & Threat Landscape Risk & Compliance Requirements Application Systems Robustness & Ability to Deliver Value Degree of Current Automation & STP (Straight-Through-Processing) Budgets & IT CostsIT STRATEGY 3~5 Years How IT will support the business in Agility, Innovation & Growth IT Architecture – Internet, Extranet, Intranet & Security Systems – Keep, Upgrade, Replace Integrate via Middleware – Avoid Point-to-Point Infrastructure (Security, Network, Servers & Storage) DR Capabilities Governance, Risk & Compliance Process, Quality & Certifications Skills Matrix, Training & Succession Planning IT Career Path 5
  7. 7. Tactical PlanTACTICAL PLAN 2~3 Years Cover Holistic View of People, Process & Technology Key Initiatives/Projects Showing Current Pains & Expected Benefits Investment Dashboard Quarterly Breakdown of Investment Plan 6
  8. 8. Risk & ComplianceEffective IT Governance: Enterprise Architecture – Predict & Architect; Reengineer (if needed) IT Architecture Board (ITAB) – Ensure Architectural Compliance. Avoid Rework & Wastage Risk & Compliance (Cloud related policies too….) – Policies. Roles (Who Does What). Govern & Comply! IT Governance Authorities Regulatory ICT Initiatives Compliance Business Security Risk & Plans Frameworks & Policies Inside Security Outside & Threats 7
  9. 9. Building Blocks Towards Agile ITAGILE IT Enterprise Architecture  Modular Infrastructure, Application & Security (SOA) Infrastructure  Virtualize Servers – TCO, Provisioning Time, Asset Utilization  Virtualize Desktops/Applications – Mobility, Deployment, Upgrade, Security  Virtualized & Tiered Storage – Interoperability, Performance, Thin-Provisioning  Backup, DeDup & Archival – Faster Backup, Secure Data Movement  Active-Active DR Capability – Resilience & Site Recovery, Investment Utilization ESB  Avoid Point-Point connection; Use a solid Middleware  Modularity SDLC  Optimized SDLC, Faster & Consistent Service Provisioning ERP, CRM, BI, EDMS & Workflow  Automation & Integration for enhanced Efficiency 8
  10. 10. Policies, Processes, Work Instructions ….IT Asset Lifecycle – IMAC-D Distinguish Between: • Policies • Processes • Work Instructions • Checklists • Guidelines Policies Are Clear, Concise, Unambiguous & Addresses IMAC-D Processes Exists for all Routine & Operational Activities Work Instructions & Checklists are equally important Apply PDCA approach for Continuous Improvement 9
  11. 11. IT as a Service & Charge-Back to BusinessIT Services & Service Catalog Ensure to have all IT Service Delivery Processes Well Documented Have all Services Listed Create an User Friendly IT Service Catalog with Service Costing See which Services can be offered as a Self-Service Have an SLA signed with the Business Have relevant Under-pinning Contracts Provide the Services Generate Service-Reports by Department, By User etc. Charge-Back the Business for the Services OfferedEnsure to Have the Services Delivered Efficiently and Cost Effectively 10
  12. 12. Outsourcing & Managed ServicesKey Considerations:• Is This Strategic or Even Tactical?• Which is a good candidate for outsourcing?• Dimensions of Outsourcing – How Much is Too Much• Contractual side of IT Sourcing• Service Levels Agreements (SLAs)• SLA Matrix and KPI• Intangible; yet key factors of successful outsourcing 11
  13. 13. Business & IT Transformation In-House  Outsourcing  Cloud - Full Control - Lack of AgilityDo IT In-House - Secure (CIA & IP) - Complex Environment - High Tech Skills - High Mgmt Overheads - Technical Management - Improved Efficiency & - Risks Around IP & CIABusiness Process Outsourcing Accuracy - New Dimensions of IT - Low Tech Skills Vendor Management - Reduced Technical Mgmt - Challenge of Performance & - Medium Mgmt Overheads SLA MeasurementLarge Scale or Total Outsourcing - Fosters Focus towards - Risk of Cost Escalation Core Business Matters - Much Improved Agility - Complex Decision Making - Substantial Reduction of - Risks Around CIA & IPCloud Services (PaaS, IaaS, SaaS) Managing Technical - Where is the Cloud (Here, Complexity Near or Far)? - Fosters Focus towards - What Are The Standards? Innovation & Core Business - What Are The Governing Matters Laws - How Do I Retrace My Steps? 12
  14. 14. Risk Takers, Early Adopters & Vantage Players New Business Models – New Advantages, New Risks, New Challenges Early Adopters Are The Risk Takers Who Shapes Transformations Corporate IT Strategies To Include Cloud The “Here”& “Near” Scores Higher Local ISP Clearly Are at A Vantage Point o Example: Common Security Threats Service Delivery of Routine & Common Services: o Holding & Government Organizations Can Setup Their Private Cloud 13
  15. 15. Decision Making – To Spark Your Thoughts …..• Is this Service Related To Your Core Competencies? – If Not, Think….• What Is the Cost & Effort to Provide This Service? - If Substantial or Even Considerable, Work Out the ROIs ….• Is A Cloud Service Available? – Locally, In the Region, Distant….• Are There Any Governing Policies/Laws That Inhibits? – Within Your Org or Local• If Indicators Are Favorable - Go 14
  16. 16. Project Funding & Business Case IdeasCAPEX intensive projects Joint Ventures & Co-Funding Differed Payment Models 3 years OPEX, TCO & ROI + Indirect CostsBusiness Cases – “The Tough Nuts” Risk, Probability & Impact -- $$$ Cost of lost Opportunity Cost of losing Market-Share Cost of losing Image as “Innovates & In The Forefront” 15
  17. 17. Maturity Models & CertificationsIT Maturity – Evolve your IT Reactive – Business decides; IT requirement is conveyed Collaborative & Proactive – IT is involved with Business Predictive & Influential – IT predicts & influences Business Service Oriented & Well Orchestrated – Agile IT IT Costs are Charged-Back – IT has to be CompetitiveFrameworks, Capability & Quality Certifications COBIT CMMI ITIL ISO – Service Management; IT Security, IT Governance Business Is Happy; Credibility is Endorsed !! 16
  18. 18. Summary of IT Transformation Road Map Quick Wins Strategic Plans Tactical Plans IT Risk, Compliance & Governance IT Architecture – Simple, Modular, Secure & Future-Proofed Agile IT – Infrastructure, Applications, SDLC & Process Cloud, Outsource, Co-source, JVs & Insource – Balance IT Right Service Delivery – Efficient, Optimized & Consistent HR Assets – Honed Skills, Motivated & Believes Keep All Stakeholders Well Informed 17
  19. 19. Thank Youindranil.guha@cbd.ae Questions? 18

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