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Information as an asset


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Network Rail's Head of Innovation and Information Management Dr Apurva Sinha looks at the role of information management and open data.

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Information as an asset

  1. 1. //14-Jan-19 1 Information as an Asset Dr Apurva Sinha Head of Innovation and Information Management 14th Feb 2019
  2. 2. / About us…
  3. 3. / Railway Pioneers George Stephenson Isambard Kingdom Brunel
  4. 4. / The Legacy of 200 years - 1st Industrial Revolution to Industry 4.0 20,000 miles Track 30,000 Bridges and Viaducts Thousands of Tunnels And Stations We manage 4.6 million journeysevery day Passenger numbers have doubled in the last 10 years, expected to double again in the next decade Digital Railway
  5. 5. / Start with Why | Our transactions are becoming digital/data To drive growth and value from these relationships we need to apply the right touch information governance, technology platforms and risk appetite. 65external handshakes for Wessex 36 handshakes between routes 585route handshakes with industry 2701 handshakes across routes and these 65 industry parties Example: “Relationships” that Wessex Route needs to maintain.
  6. 6. // Waterloo Collision 12 August 2017 Feltham Rail Bridge Failure 14 November 2009 GDPR regulation introduced May 2018 Reputational damage and reported a repeat of the Clapham rail crash Remedial works and disruption costs of > £5 million Fines up to 4% of our annual turnover ~ £250 Million “out of date drawings” “The effect of the interlocking design changes on the test desk was not apparent because the spur wires were not recorded on the interlocking detailed design documents” “Failure to investigate a track defect due to incomplete asset information” “Lack of processes and controls” “Lack of information classification” Why is Information Management important? 14-Jan-19 6
  7. 7. / 14-Jan-19 7 Information Management framework There is a process and governance to the effective management of Network Rail’s data.
  8. 8. / 8 Policies, Standards and Processes Design and deliver policies, standards and processes to realise value from data and to meet regulatory requirements Maturity Assessments Assuring all programs for information governance requirements and auditing business for information maturity Information Asset Register Identifying, protecting and exploiting our information e.g. GDPR and Security Classifications Open Data Unlocking our data to improve customer experience and enable innovation /collaboration with partners and the supply chain Competency Framework Understanding and developing Knowledge, Information & Data competencies for all NR employees Information Management: Key Products 14-Jan-19 June 2019 - Process Framework designed and roadmap created March 2020 - standards converted and available in IMS June 2019 – information register for key business areas created November 2019 - IAR tool deployed March 2019 – Validation of core competency framework with Routes and businesses September 2019 – Pilot with Routes and businesses completed July 2019 - Open data policy ready for consultation October 2019 - Open data roadmap published November 2019 – maturity assessment rolled out February 2020 - GALP questions issued and responses analysed
  9. 9. / Why Open Data?  Public data - As a public body, we have an obligation to share data and information wherever possible  Improving Customer Experience – Opening of our datasets will lead to improved passenger satisfaction through availability of real-time trusted data on our network operations and performance.  Effective Rail Supply Chain – Open data will enable better engagement with our supply chain and productivity benefits.  Unlock Economic benefit - Open data facilitates the development of technology enterprises, small and medium businesses, generating employment and wealth for UK.  Accelerate Innovation - By having thousands of developers and innovators building applications, services and tools with our data and APIs, we are effectively crowdsourcing innovation 14-Jan-19 9 Drivers: JRDAP, Rail Sector Deal, TSI
  10. 10. / Where are we now? 14-Jan-19 10  We chair the Industry Data and Information Systems Interface Committee  We are members of the Cabinet Office Open Data Working Group  We are members of the Govt Joint Rail Data Action Plan  We chair the Network Rail Information Steering Group Open Data Governance  Transparency  Legislation  Rail Sector Deal  Rail Minister’s JRDAP  Technical Specification for Interoperability  NR Knowledge Information Data Strategy  NR Business Aligned IT Strategy Open Data Drivers  Govern and assure our data risks  Improving Customer Experience  Effective Rail Supply Chain  Unlock Economic benefit  Accelerate Innovation  Enhance our reputation Open Data Value Objectives  Technology renewals  CP6 RS IT Open Data Platform  API Centre for Enablement RS IT Technology Plans We are doing, or plan to do, much to deliver against drivers and goals for open data. We believe we have strong foundations and a strong vision. Yet, there is still more to do.
  11. 11. / Where could we be?14-Jan-19 11 Compared to Others Scale Options Internal NR Customer & Partner Public Ad-Hoc Managed Value Managed Current The potential from open data is enormous – from basic reputation through to significant contribution to the economy. We are moving from ad-hoc FOI with limited managed data sets to proactive data and value management. CP6 Target ScopeofOpenness Level of Service Best endeavours; one off; email/ftp Repeatable; proactive; monitored; API; Realtime Industry leading; community development; API University; public developers; distant industries Transport industry; TOC/FOC, ROSCO, Stakeholders Network rail centre and route businesses
  12. 12. / 14-Jan-19 12 Business, Data and Technology Innovation Management Information Management Technology Management Open Data Architecture building blocks We have most of the building blocks in situ, or planned for CP6. Our focus to date on transparency and governance has left a gap we will seek to fill for value management and customer management. Value Management Industry leadership; monetisation opportunities; hackathons; Customer Management Data request servicing; platform on- board; developer communities
  13. 13. /14-Jan-19 13 “Effective, accountable and sustainable management of our information across Network Rail.” Competency Framework Information Asset Register Policies, Standards and Processes Maturity Assessment Open Data A more competent workforce Improved data quality Know what information we hold and where Provide support, information and guidance Manage our information risk efficiently A more transparent and data- centric culture Improving passenger experience