NH Integrated Emergency Volunteer Training Conference Registration Information
Registration InformationRegistration Guidelines There is no fee to attend this conference. However, please note that parking at theFee conference is $5 per car with validation, or $10 without validation. Bring your ticket to the registration table at any time during the conference for validation. All active volunteers of the following organizations are welcome to register for this conference. Your organization may have additional requirements for your attendance. See the registration form on the last page of this packet for the complete list of eligible organizations.Conference American Red Cross Chapter within NHEligibility CERT within NH NH DART NH DBHRT NH MMRS Medical Task Force 1 MRC unit within NHConference Space for the conference and specific trainings are limited and registrations will beSpace handled on a first-come, first-serve basis.Registration You will receive an e-mail confirmation for this event. You will receive a call or e-mailConfirmation if there are any issues with your registration. For online registration: Go to www.VolunteerConference.eventbrite.com to complete your conference registration online.How to For paper registration: Please complete the last page of this packet and return byregister e-mail to email@example.com, by mail to Alyson Cobb, Community Health Institute, 501 South Street, Second Floor, Bow NH 03304, or by fax to 603-573-3301.Deadline All registrations must be received by May 23, 2012. JSI Research & Training Institute, Inc. is an approved provider of continuing nursing education by the New Hampshire Nurses Association Commission on ContinuingContinuing Education, an accredited approver by the American Nurses Credentialing Center’sEducation Commission on Accreditation. In order to receive full credit for a training, you mustUnits attend the entire session. Nurses should only claim credit commensurate with the extent of their participation in the activity. Sessions approved for nursing CEUs are indicated with a green star. CHI/JSI may use pictures from this event to promote future conferences and in recruitment materials for participating organizations. Unless permission is revoked inPhoto Release writing to CHI, all conference visitors agree to the use of their likeness in such materials by the virtue of their attendance.Questions? Contact Alyson Cobb at firstname.lastname@example.org or 603-573-3319. Find us on Facebook to receive conference updates, ask questions, provide feedback, and to start the conversation with your fellow volunteers! Just search “NH Integrated Emergency Volunteer Training Conference” on Facebook!
Schedule 11:45 -8:30 - 9 9 - 9:20 9:30 - 11:45 12:45 - 4:30 12:45 Morning Training Sessions Afternoon Training Sessions 10:30 - 2:30 - 9:30 - 10:30 10:45 - 11:45 12:45 - 2:30 2:45 - 4:30 10:45 2:45 Who’s Afraid of the Say What??? Learn Intake Form? Using Practical Applications of the Basics of Two- the ARC-US DHHS the Incident Command Four Lenses Way Radio Shelter Intake & System (ICS) Communications Assessment Tool Reporting Putting the Puzzle Preparing for Child Abuse & Just Dial “2-1-1” Together: Day-to-Day Spontaneous Neglect in NH: Management of Volunteers Volunteers Whose Job is it? Break/Transition Lunch Help Your Community NH MMRS Medical Triage: How Introduction to Prepare! Family Deployment to Volunteers Can Make a Disaster Frontline Emergency VT During Difference with Opening Remarks Supervisor Preparedness Hurricane Irene “30-Two-Can Do” Break/Transition Train-the-Trainer Registration and Breakfast 9:30 - 11:45 Family Assistance Point of Dispensing (POD) Centers: Providing the To Activate a Local or Regional Shelter? Ignite Session Best Services in the That is the Question! Worst of Times Understanding Autism Spectrum Disorders Compassion Fatigue Partnerships in Exercises in Emergency Situations Sheltering Your Severe Weather Spotter Essentials of Psychological First Aid Community’s Pets Training in Disasters
Morning Training Descriptions9:30am to 10:30amChoose TWO, 1-hour sessions or ONE, 2-hour session.Say What??? Learn the Basics of Two-Way Radio CommunicationsThis session offers an opportunity to learn the basics of two-way radio communications, including: how toutilize radios, what to say, how to say it, and other useful tips! This session is intended for those with littleto no background in radio communications and will include an interactive demonstration.Following this session, participants will be able to: Describe how to operate a two-way, handheld radio; Deliver a message via a radio; and Explain the importance of clear and concise messaging.Presenters:James Richardson, Regional Public Health/Emergency Preparedness Coordinator & MRC Director, Caring Community Network of theTwin Rivers/Greater Franklin/Bristol Public Health RegionDonna Quinn, Regional Public Health/Emergency Preparedness Coordinator & MRC Director, Greater Plymouth Public Health RegionReporting Child Abuse and Neglect in NH- Whose Job Is It?Child Protective Services strives to protect children from abuse and neglect and to help families nurturetheir children into physically and emotionally healthy adults. In this workshop, participants will learn thesigns of abuse and neglect in children, as well as their role in reporting child abuse and neglect in NH.Following this session, participants will be able to: Describe the signs and symptoms of abuse and neglect; 1 Explain their role in reporting child abuse and neglect in NH; and Report suspected abuse/neglect and understand the response taken by DCYF. CEUPresenter: Heidi Young, Organizational Learning Specialist, Division for Children Youth and Families (DCYF)Help Your Community Prepare! Family Emergency PreparednessTrain-the-TrainerThis training provides participants with the simple tools to help community members assess their currentlevel of preparedness and set goals to be better prepared for emergencies. Topics include the importanceof personal preparedness and the barriers to planning for emergencies and disasters. This training alsoincludes strategies to help others create a personal emergency preparedness plan for any type ofemergency by helping them to plan for staying in place, evacuating, and connecting with loved ones.Following this session, participants will be able to: Facilitate a community workshop to assist individuals to prepare for a range of possible emergencies; Explain the importance of personal preparedness and identify at least three personal barriers to planning; Assess level of preparedness and identify the key components of a personal plan; and Use the resources available on www.nh.gov/readynh.Presenter: Amy Cullum, Senior Consultant, Community Health Institute/JSI
Morning Training Descriptions10:45am to 11:45amChoose TWO, 1-hour sessions or ONE, 2-hour session.Who’s Afraid of the Intake Form? Using the American Red Cross-USDepartment of Health & Human Services Shelter Intake & Assessment ToolHow do you know if a disaster client has any health or mental health needs when they enter a shelter?Sometimes clients’ needs are obvious, but many times they are not. This session will increase yourknowledge and ease your anxiety when asked to meet with a client to complete the American Red CrossShelter Intake and Assessment Tool.Following this session, participants will be able to: Describe the role of the Registration and Health/Mental Health Services Workers when completing the Shelter Initial Intake and Assessment Tool; Recognize when a disaster client should be referred to Disaster Health Services, Disaster Mental Health Services, or 911; Assess needs of clients to identify and prevent potential health/mental health problems; and Use the Shelter Initial Intake and Assessment Tool (and ARC Form 2077) to appropriately record and document the disaster client’s health and mental health needs. 1Presenters: CEUJuliana Lastowka, NH Disaster Health Services Advisor, American Red Cross- NH RegionAlicia Drew, Shelter Manager/Client Case Work State Lead and Manager, American Red Cross- NH RegionJust Dial “2-1-1”In June 2008, United Ways of NH and its partners launched 211 services statewide. Residents across NHare able to connect, via landlines and cell phones, by simply dialing 211. In 2011, 211 referred over 58,000calls. Now that 211 has been active for several years, learn what 211’s role is during the response andrecovery phases of a disaster, and what services we provide during the normal course of a day.Following this session, participants will be able to: Describe what 211 is, including two examples of everyday operations and special events; Describe how 211 operates during a disaster; List and update agencies with 211; and Explain how they can get involved and help 211.Presenter: Tina Ricketts, Associate Director and Database Manager, 211 NHNH MMRS Medical Deployment to Vermont during Hurricane IreneThis presentation covers the mission, challenges, and lessons learned by NH MMRS- Medical Task Force Ias they deployed to Rochester, VT to set up and staff an emergency medical treatment facility. The Townof Rochester was cut off from the outside by the amount of devastation and post-tropical storm conditionsit experienced. Session attendees will learn about the many steps of the response, including activation ofthe task force, travel hardships, infrastructure conditions, and medical issues found during the three daysNH MMRS was deployed.Following this session, participants will be able to: Recognize the difficulties of a community that has limited access to supplies; State how organizations can partner during a catastrophic event; and Explain the capabilities of MMRS for possible use in their communities.Presenter: Stephen Fecteau, Commander, NH MMRS Medical Task Force 1
Morning Training Descriptions9:30am to 11:45amChoose TWO, 1-hour sessions or ONE, 2-hour session.To Activate a Local or Regional Shelter? That is the Question!Over the last few years, numerous statewide emergencies have resulted in opening local and regionalshelters. As a result, some processes have become more efficient but others are still in need ofimprovement. With the recent release of the NH General Sheltering Guide for Local and RegionalJurisdictions, local municipalities and Public Health Regions can establish more efficient, standard, lawful,and equitable shelter plans. The session will begin with an introduction and description of the State ShelterGuide and its application within a Public Health Region. The remainder of the session will be a facilitatedgroup discussion on shelter operations.Following this session, participants will be able to: Describe the purpose and components of “NH General Sheltering: A Guide for Local Jurisdictions”; Explain how the Guide was applied in a Public Health Region; and Participate in a facilitated group discussion on implementing the new guide based on several provided scenarios.Presenters:Carole Totzkay, Public Health Preparedness Planner, NH Department of Health & Human Services, Emergency Services UnitLeigh Cheney, Coordinator, Capital Regional Public Health NetworkThomas Lazott, Charter Member, New Boston CERTUnderstanding Autism Spectrum Disorders in Emergency SituationsThis workshop will inform participants about what autism is, what to expect from a person with autism,and how to best approach and handle people living with autism when they encounter them in their roles asemergency volunteers.Following this session, participants will be able to: Describe the various areas of impairment or difficulty that people with autism are dealing with; Recognize how people with autism affect the entire family and those around them; Describe at least two ways autism manifests and how they will “see” it in their role as emergency volunteers; and 2.25 Employ effective methods to respond to families and individuals with autism, both personally and in an emergency environment, and get some practical “tips” to help. CEUsPresenter: Elizabeth Webster, Autism Support and Safety Specialist, Easter Seals NHEssentials of Psychological First AidPsychological First Aid (PFA) is an emerging intervention that can be used during the immediate responsephase of any critical incident or disaster to help reduce initial distress and foster short and long-termadaptive functioning. This session will review the core principles of PFA with a special focus oncommunication skills for medical and emergency response volunteers.Following this session, participants will be able to: Identify the core actions of PFA; Implement core skills needed to perform PFA; 2.25 Explain critical incident stress reactions; and Describe how PFA applies to medical and emergency response volunteers. CEUsPresenter: Mark Lindberg, Liaison, NH Disaster Behavioral Health Response Team
Afternoon Training Descriptions12:45pm to 2:30pmChoose ONE training from each of the TWO afternoon time slots.Practical Applications of the Incident Command System (ICS)This presentation will cover a multitude of situations in which ICS may be utilized. In this interactivesession, participants will play a variety of roles found within ICS. Participants should have prior knowledgeof ICS.Following this session, participants will be able to: Identify the command and general staff functions of ICS; Explain at least 3 situations in which ICS may be applicable; and Employ this information within their respective agencies.Presenter: James Richardson, Regional Public Health/Emergency Preparedness Coordinator and MRC Director, Caring CommunityNetwork of the Twin Rivers/Greater Franklin/Bristol Public Health RegionPutting the Puzzle Together: Day-to-Day Management of VolunteersThis FEMA course offers training in identifying volunteer resources and recruiting, assigning, training,supervising, evaluating, and motivating volunteers. The course also focuses on coordinating with VoluntaryOrganizations Active in Disasters (VOADs), nongovernmental organizations, professional groups, andbusinesses and industries. It also addresses special issues, such as unaffiliated volunteers and stressmanagement for volunteers.Following this session, participants will be able to: Develop an action plan for recruiting, interviewing, training, supervising, and evaluating volunteers; Identify the three greatest challenges in developing a volunteer program; and Identify how volunteers can best benefit your program to meet your agency’s needs.Presenter: Donna Quinn, Regional Public Health/Emergency Preparedness Coordinator and MRC Director, Greater Plymouth PublicHealth RegionIntroduction to Disaster Frontline SupervisorThe purpose of this course is to prepare supervisors to lead a team of workers to deliver high quality clientservice and to create a climate that promotes worker satisfaction.Following this session, participants will be able to: Identify the factors that make supervising in a disaster environment unique; Identify what it takes to organize and lead a work unit; Recognize at least two situations and behaviors that require feedback, coaching, or corrective measures; and Describe the supervisor’s role in building a team and creating worker satisfaction.Presenters:Bianca Monroe, Readiness Volunteer Partner- Staffing, American Red Cross- NH RegionKristen Binau, Readiness Manager, American Red Cross- NH Region
Afternoon Training Descriptions12:45pm to 2:30pmChoose ONE training from each of the TWO afternoon time slots.Point of Dispensing (POD) Ignite SessionIn the event of a large-scale public health emergency, NH’s Public Health Networks may need to openPoints of Dispensing, or PODS, to dispense medication or vaccines quickly to the public. This session willexplain the basics of POD operations and prepared attendees to fill a variety of roles within a POD.Following this session, participants will be able to: Describe the medical countermeasure dispensing capability; Explain the role of the Strategic National Stockpile (SNS) in POD operations; 1.75 Identify the purpose of a POD and methods of dispensing; and Describe POD services, client flow, and station functions. CEUsPresenter: Garrett Simonsen, Coordinator, Greater Derry Public Health NetworkCompassion FatigueCompassion enjoins us to respond to pain and wisdom guides the skillfulness of the response. Compassionfatigue is “a Responder’s diminished ability to provide emotional support for disaster survivors...fromoverexposure to the suffering of survivors compounded by the emotionally draining effects of prolongeddisaster duty.” Compassion fatigue is not the same as burnout or counter transference. It is not a characterflaw, but is a risk for those who care for others. This workshop will address: common misconceptions inthe helper role; who is vulnerable for compassion fatigue; symptoms and potential consequences ofcompassion fatigue; strategies for managing and healing compassion fatigue; and compassion satisfaction.Anyone in the helping profession may benefit from this workshop. Learning approaches include small groupdiscussions, video clips, and self-assessment of compassion fatigue and satisfaction utilizing the ProfessionalQuality of Life instrument.Following this session, participants will be able to: Recognize and assess compassion fatigue symptoms; Examine the consequences of compassion fatigue; and 1.75 Develop their own strategies for preventing, managing, and healing compassion fatigue.Presenter: Paul Deignan State of NH Disaster Behavioral Health Coordinator, NH Department of Health CEUs& Human Services, Emergency Services UnitSheltering Your Community’s Pets in DisastersWhen disaster strikes, planning for the needs of people usually means planning for the needs of their petsas well. This session will expose volunteers to the various issues related to operating temporary animalshelters for pets in their local communities, with a focus on safety and the goal of reuniting pets with theirpeople.Following this session, participants will be able to: Describe at least two types of emergency animal shelters that can be set up to house pets during disasters; Apply the recommended policies and procedures for setting up, running, and closing down an emergency animal shelter for pets; and Familiar with the NH Disaster Animal Response Team’s capabilities to assist or lead sheltering efforts in local communities.Presenter: Joanne Bourbeau, Northeastern Regional Director, Humane Society of the United States
Afternoon Training Descriptions2:45pm to 4:30pmChoose ONE training from each of the TWO afternoon time slots.Four LensesHave you ever spoken to someone requesting a particular action only to find out the message sent was notreceived? Every individual looks at life from how they see it- through their eyes or lens. This programbroadens the “lens” through which we look to help us better understand how others see the world inorder to increase the clarity and effectiveness with which we communicate. This fun, interactive, anddynamic program gives us a better understanding of how we see the world and why we do what we do.We invite you to come and open your eyes to the world in which you live!Following this session, participants will be able to: Explain the four different basic personality types, and the perspectives and strengths of each; Identify their own personality preference and spectrum; and Apply principles learned to improve interactions with others.Presenters:Lt Col Robert Cordery, Wing Chaplain, 157th Air Refueling Wing, NH Air National GuardBonnie Rice, Airman/Family Readiness Program Manager, 157th Air Refueling Wing, NH Air National GuardPreparing for Spontaneous VolunteersWhen disaster strikes, people want to help- but too many helpers can create chaos. Southern MaineCommunity Organizations Active in Disasters (SMCOAD) has been charged with operating a VolunteerReception Center in the event of a disaster in order to process spontaneous volunteers and anorganization to work with them. Join us to see what it looks like.Following this session, participants will be able to: Explain the ramifications of being unprepared for an influx of unaffiliated volunteers in a disaster; Identify the importance of organizing businesses, faith communities, and social service organizations to prepare for disasters; and List the elements of a Volunteer Reception Center.Presenters:Margaret Cushing, President, Southern Maine Community Organizations Active in DisastersNancy Crowell, Treasurer, Southern Maine Community Organizations Active in DisastersTriage: How Volunteers Can Make a Difference with “30-Two-Can Do”The goal of this Mass Casualty Incident (MCI) program is to increase volunteer readiness to respond, tri-age, treat, and transport patients arising from an MCI. The class will use a short classroom lesson followedby a practical skill stations where simulated (paper) patients will be triaged using the Simple Triage and Rap-id Treatment (START) methods.Following this session, participants will be able to: Triage patients using the START methods; Describe what to do when first arriving at a MCI; Actively perform START triage on a variety of simulated patients; and Demonstrate the START triage methods using “30-Two-Can Do.” 1.75Presenter: John Prickett, Emergency Preparedness Coordinator, LRGHealthcare CEUs
Afternoon Training Descriptions2:45pm to 4:30pmChoose ONE training from each of the TWO afternoon time slots.Family Assistance Centers:Providing the Best Services in the Worst of TimesThis workshop will give an overview to the steps, services, and resources that will be involved insetting up a Family Assistance Center (FAC) in NH for a mass fatality event. The roles of differentlocal, state, and federal organizations and agencies will be outlined, as well as examples of events that mayrequire opening a FAC.Following this session, participants will be able to: List three different types of events that could result in the opening of a FAC; List three agencies/organizations that may be involved in opening a FAC; Explain three of the desired site characteristics and describe the rationale behind each; Discuss the steps and issues involved in completion of a Victim Identification Form for ante mortem data; and Differentiate the skills and resources needed for the services within the FAC.Presenters:Elizabeth Fenner-Lukaitis, Acute Care Services Coordinator, NH Bureau of Behavioral HealthDonna Hastings, Psychologist, Naticook Counseling Resources, PASandy Weld, DHHS Response Coordinator, NH Department of Health & Human Services, Emergency Services UnitPartnerships in ExercisesThis session will use an abridged exercise to demonstrate the learning process and relationship buildingfacilitated by exercises. In addition, the session will discuss the inter-agency collaboration required by theplanning and execution of exercises.Following this session, participants will be able to: Explain the importance of exercises and collaboration between partner agencies; Identify potential weakness in partner collaboration; and Promote inter-agency collaboration.Presenter: James Hazlett, Regional Planning and Exercise Manager, American Red Cross- NH RegionSevere Weather Spotter TrainingThe severe weather spotter presentation will train attendees how to recognize severe weather and reportwhat they see to the National Weather Service (NWS). Receiving ground truth data from the public is oneof the most important aspects for supporting the NWS mission. Timely and accurate storm reports assistthe NWS in issuing and updating severe storm warnings and the information given helps in the protectionof life and property.Following this session, participants will be able to: Explain the roles of weather spotters and why they are important for NWS Warning Operations; Explain how thunderstorms form and their features that lead to severe weather; List at least three features of thunderstorms that lead to severe weather; and Promote tips on staying safe during severe weather.Presenter: Michael Kistner, Meteorologist, National Weather Service
Registration Form Check the organization(s) to which you belong: Name:___________________________________________ American Red Cross MRC Units Central VT & NH Valley Capital Region Phone number:___________________________________ NH Region Carroll County E-mail (mailing address if no e-mail): CERT Greater Derry Bedford Greater Franklin/Bristol ___________________________________________________________ Brookline Greater Manchester ___________________________________________________________ Chesterfield Greater Monadnock Columbia Greater Nashua If you have a disability and require accommodations Concord Greater Plymouth Derry Greater Portsmouth in order to participate, please indicate your needs. Goffstown Greater Sullivan County ___________________________________________________________ Greater Franklin-Bristol Lakes Region Lakes Region Northern NH ___________________________________________________________ Londonderry Pelham ___________________________________________________________ Loudon Upper Valley Manchester Citizen Corps A light breakfast and lunch will be provided. MIAMMO Greater Exeter Please indicate any dietary concerns. New Boston Strafford County New Ipswich ESAR-VHP ___________________________________________________________ NH Civil Air Patrol NH DART ___________________________________________________________ Pelham NH DBHRT Pemi Baker NH-MMRS Would you like nursing contact hours? Yes No Salem Speaker If Yes, what are your credentials (i.e., RN, LPN):______________ Sunapee Weare Select ONE training in each time slot below. Space is limited. You will be contacted for your 2nd choice if a training you choose is full.Morning Training Afternoon Training #1 Afternoon Training #2Select 2 one-hr trainings OR 1 two-hr training. Select 1 training from this column. Select 1 training from this column. 9:30 - 10:30 10:45 - 11:45 12:45 - 2:30 2:45 - 4:30 Say What? Basics of Using the ARC-US Practical Applications of ICS Four Lenses Two-Way Radio DHHS Shelter Intake Day-to-Day Management of Preparing for Spontaneous Communications & Assessment Tool Volunteers Volunteers Reporting Child Introduction to Disaster Triage: How Volunteers Can Abuse & Neglect in Just Dial “211” Frontline Supervisor Make a Difference with NH: Whose Job Is It? “30-Two-Can Do”! Point of Dispensing (POD) Help Your Ignite Session Family Assistance Centers Community Prepare! NH MMRS Family Emergency Deployment for Compassion Fatigue Partnerships in Exercises Preparedness Hurricane Irene Sheltering Your Community’s Severe Weather Spotter Train-the-Trainer Pets in Disasters Training 9:30 - 11:45 To submit form: - Mail to: Alyson Cobb To Activate a Local or Regional Shelter? - E-mail to email@example.com Community Health Institute/JSI 501 South Street, Second Floor That is the Question! - Fax to 603-573-3301 Bow, NH 03304 Understanding Autism Spectrum Disorders in Emergencies Please contact Alyson at firstname.lastname@example.org or Essentials of Psychological First Aid 603-573-3319 with any questions.Registration is also available online at www.VolunteerConference.eventbrite.com!