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HRSS Cherobelle (2)

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HRSS Cherobelle (2)

  1. 1. Email: cherobelle@equip-global.com | Tel: +65 6376 0804 | www.equip-global.com for more information About Your Expert Trainer Andrew Spence Founder and Managing Director, Glass Bead Consulting There are only a small number of experts who can claim to have successfully delivered major HR Transformation projects, and few better qualified to help you navigate the diverse and complex field of HR Transformation than Andrew Spence, Glass Bead Consulting’s Founder and Managing Director. Andrew is an established expert in the design and implementation of HR Operating Models having worked on over 22 major change and transformation programmes for diverse organisations including: BP, Novartis, John Lewis Partnership, ESAB, United Health Group, and the UK Department for Transport. He founded his Consulting firm to support clients to achieve their HR shared services and transformation objectives through consulting services, innovative tools and educational services. He has nearly 20 years client and vendor experience which includes working within Accenture, Deloitte and Aon Hewitt. His key message is simple - HR Shared Services Operating Models need to align process, technology, strategy and people to deliver business goals. He is passionate about creating meaningful change within organisations and regularly chairs and delivers keynote speeches at leading HR conferences around the world. Equip Global – Your Trusted Global Training Provider DuPont HR Shared Services Journey Day – “HR Shared Services – Unlocking the Value” Sandeep Tandon Director - HR Shared Services at DuPont Sandeep Tandon is Director - HR Shared Services at DuPont. He oversees two HR Shared Service centers in Asia located in Hyderabad and Manila respectively. The centers provide HR Services support to Asia, Latin America and North America. Sandeep has over 20 years of experience in Human Resources and has worked with organizations like Aon Hewitt, Hewlett Packard , Genpact and DuPont. He holds a Masters in Business Administration from University of Strathclyde (UK).
  2. 2. Email: cherobelle@equip-global.com | Tel: +65 6376 0804 | www.equip-global.com for more information Driving Value in HR Shared Services 29 September – 2 October 2015, Singapore Course Overview You have been tasked to transform your HR function by transitioning to shared services and providing maximum value to the business. As with all major initiatives, we know it is challenging. However, the benefits of HR Shared Services can be enormous if planned and done correctly. HR Shared Services allows your organization to cut costs within their enterprises, leverage economies of scale by consolidating resources and streamlining processes through effective use of technology and a simplified hierarchy of service delivery. In addition, by consolidating administrative functions into a shared service setting, it allows you to concentrate on strategic and value added initiatives such as recruitment, talent management and organizational development, thus giving HR an opportunity to prove yourself as a valued business partner within your organization. This practical 3-day training course is designed to help you effectively transform your HR function into shared services and overcome challenges you might face/are facing during the transition. The training course will provide you with proven strategies, expert tips, latest industry insights and most importantly proven transformation blueprints from past HR shared services implementations which can leverage to make sure you have the best chance of success. Key Topics Covered  Lessons learned from case studies of past HR shared services implementation  Building a personalized roadmap for your HR transformation  Understanding how Shared Services fits with the overall HR Operating Model  Building a business case for your HRSS initiative  Best practices when modifying existing HR service delivery models to increase efficiency and effectiveness  Planning & Implementation – gain practical tools and knowledge you need to transform your HR service delivery model and become a true partner to your business  Tying HR metrics to business performance measures – drive performance and effectiveness  Best practices in rolling out new value propositions for your shared services center  Steps to implementing an effective change management  HRSS employee engagement and talent management strategies to achieve service excellence  HR service process selection and design  Shared services site selection – regional, domestic and international Benefits of Attending  Learn how you can effectively design, build and launch shared services for human resources  Find out how you can maximize HR’s value by becoming an internal business consultant throughout your organization  Know how you can streamline processes, reduce costs, improve services levels, increase stakeholder value, enhance employee and customer loyalty  Learn how you can build an infrastructure that enables greater access to HR shared services and improve employee satisfaction to focus on customer-centricity  Overcome people-related and change management related challenges when transitioning to HR shared services  Discuss globalization and HR shared services generational shifts – find out how you can successfully undertaking global standardization efforts while meeting local demands and responsibilities  Automation – whether to automate, when to automate, what to automate and how to automate  Find out how you can create and deliver a successful value business case that garner return on investment for HR shared services
  3. 3. Email: cherobelle@equip-global.com | Tel: +65 6376 0804 | www.equip-global.com for more information Programme format This unique, cutting edge programme will be delivered in a highly interactive and practical, tutorial style format. Theory will be supported and illustrated through a combination of real-world case studies and an extended hypothetical scenario that enables participants to easily incorporate the programme insights, techniques and procedures into their own organisations Pre-course questionnaire To ensure that you gain maximum benefit from this event, a detailed questionnaire will be sent to you to establish exactly what your course needs are. The completed forms will be analysed by the course facilitator. As a result, we ensure the course is delivered at an appropriate level and that relevant issues will be addressed. The comprehensive course material will enable you to digest the subject matter in your own time. Certificate Upon completion of the course, you will receive a Certificate of Attendance bearing the signatures of both the Trainer and the Course Organizer. This Certificate will testify to your professional development and assist in your advancement. In-house Training (Save up to 15%) This course can be presented exclusively for your organisation on an in- house basis, tailored to meet your specific needs, at a place and time of your convenience. If you have a team of 10 or more interested in this course, let’s discuss how we can work together to meet your training needs. Please contact us and we will be pleased to assist. Who Should Attend?  Heads and Managers of HR Shared Services  Heads and Managers of HR  Heads and Managers of Shared Services  Heads and Managers of Payroll/Benefits  Heads and Managers of HR Information Systems/Technology  Heads and Managers of Employee Services  HR Transformation Programme Managers Program Schedule (Day 1 to Day 3)  08.00am Registration  08.30am Morning session begins  10.20am – 10.40am Morning break  12.30am Lunch  13.30pm Afternoon session begins  15.20pm – 15.40pm Afternoon break  17.30pm End of Day Program Schedule (Day 4)  08.00am Registration  08.30am Morning session begins  10.20am – 10.40am Morning break  12.30am Lunch and End of Course Driving Value in HR Shared Services 29 September – 2 October 2015, Singapore DuPont HR Shared Services Journey Day - HR Shared Services – Unlocking the Value Presented by Mr. Sandeep Tandon Director - HR Shared Services at DuPont 8:30am – 12:30pm, 2 October 2015 Successful HR shared services demands more than simply centralizing the HR function within the shared services model. It requires designing and implementing key organizational, process, documentation, metrics and technology components—all of which play a critical role in delivering and managing the end-to-end HR service. Mr. Tandon will bring you through the real experiences of driving a successful HR organization—one that is stable, sustainable and able to drive long-term value and strategic changes for your organization. By attending this session, you will:  Understand and align with the HR Transformation Strategy  Understand the Operating Discipline (the world of processes, documentation, automation, metrics and SLA)  Bringing it all together (leveraging Quality, Continuous Improvement, Training, Knowledge Management and People Practices)  Managing Change (with the key constituents HR Business Partners, COE, Managers and Employees)  Delivering the Promise (Budgets, Reporting and Governance)  Evolving to Next Generation
  4. 4. Email: cherobelle@equip-global.com | Tel: +65 6376 0804 | www.equip-global.com for more information Training Agenda Overview the Key Trends in Global Shared Services  Why do organisations establish Global Shared Services and what are the key benefits  How Global Shared Services fit into modern HR Operating Models  Cloud-based technology solutions are forcing HR to standardise processes  Consistency and quality, not cost, are the leading drivers for implementing global shared services.  HR organizations are increasingly focused on customer-centric models.  Outsourcing remains an important component of the HR service delivery strategy.  Many companies employ a globally coordinated strategy with regional service centers.  Rigorous change management, centered on HR itself, is a critical success factor. The Impacts of HR Shared Services to the Current Structure  Review the impact of HR Shared Services to the organisation - Governance, Leadership, Process ownership, Continuous improvement, Service management, Customer interaction, People development, Culture, Systems and master data, Location and sourcing. Road map of HR Shared Services Implementation Process  Assess feasibility  HR process design  Build and test  Implement and roll out  Optimise your HR shared services Phase One - Assess feasibility  Define baseline and vision  Define service delivery model o Define process splits o Consider technology issues o Define high-level organisation structure o Conduct high-level site location analysis o Review potential outsourcers  Finalise strategy and develop cost-benefit analysis o Assess “to be” solution o Develop a high-level project road map o Conduct cost/benefit analysis o Identify implementation barriers o Determine a communications strategy o “Go, no-go” decision Phase Two – HR Process Design  Develop a clear framework – scope, initiation document and shared vision  Create project structure and build your team o Establish team structure o Assign a skilled project Manager o Bring the right people on board o Identify the SSC director on-board early  Develop a comprehensive plan o Plan effectively o Manage risk o Monitor progress o Measure benefits  Initiate change enablement o Focus on critical success factors o Identify stakeholders o Engage stakeholders and communicate change o Overcome resistance  Process o Create process designs o Determine design priorities o Develop detailed process designs o Assess legal and regulatory impact o Design technical requirements o Prepare business continuity strategy and plan  Technology o Implement or consolidate o ERP or ERP-related systems o The impact of cloud based solutions on HR o Implement enabling technologies  Organisation o Develop operating model o Determine accounting approach o Define legal structure o Review banking and treasury arrangements o Determine tax impact of operating model o Build the team  Determine SSC locations – design physical and technical infrastructure  Develop service level agreements (SLAs) and performance measures  Develop governance structure Phase Three – Build and Test  Process o Create detailed process maps o Develop user documentation  Technology o Build custom programmes and interfaces o Prepare data for conversion o Implement technical infrastructure o Test all components  Organisation/HR o Build the organisation and recruit SSC personnel o Conduct training o Create support systems o Finalise relationship between SSC and the rest of the business o Implement physical infrastructure Driving Value in HR Shared Services 29 September – 2 October 2015, Singapore
  5. 5. Email: cherobelle@equip-global.com | Tel: +65 6376 0804 | www.equip-global.com for more information  Organisation/HR o Establish continuous communications strategy o Monitor changing role of local business unit finance o Optimise resourcing model o Motivate the retain employees o Identify and develop skills of SSC employees o Update SLAs and pricing model o Location optimisation: globalisation and outsourcing The Realistic Timetable of Shared Services Implementation  Assessment, Feasibility, Design, Build, Implementation, Transition, Optimisation Manage your outsourcing providers to ensure consistent quality and service levels  Overview of HR Outsourcing - the benefits and pitfalls  HR Outsourcing market overview  Ensuring your vendor understands your business process thoroughly  Communicating and guaranteeing compliance with your company policies  Maintaining relationships and robust procedures  Critical factors to choose the right long-term partner Avoid the Common Pitfalls of HR Shared-Services  HR Shared-Service Mistake # 1: Not setting up the Programme to succeed  HR Shared-Service Mistake # 2: Underestimating the Need for Change Management  HR Shared Service Mistake # 3: Solely Selecting Shared-Services for Cost Savings  HR Shared Service Mistake # 4: Not having the right skills to do the job DuPont HR Shared Services Journey Session- Hr Shared Services – Unlocking the Value  Understand and align with the HR Transformation Strategy  Understand the Operating Discipline (the world of processes, documentation, automation, metrics and SLA)  Bringing it all together (leveraging Quality, Continuous Improvement, Training, Knowledge Management and People Practices)  Managing Change (with the key constituents HR Business Partners, COE, Managers and Employees)  Delivering the Promise (Budgets, Reporting and Governance)  Evolving to Next Generation Phase Three – Build and Test  Process o Create detailed process maps o Develop user documentation  Technology o Build custom programmes and interfaces o Prepare data for conversion o Implement technical infrastructure o Test all components  Organisation/HR o Build the organisation and recruit SSC personnel o Conduct training o Create support systems o Finalise relationship between SSC and the rest of the business o Implement physical infrastructure Phase Four – Implement and Roll Out  Develop a clear transition roadmap o Define transition approach o Define migration strategy o Establish a roll out plan: “big bang” or phased implementation o Choose a pilot  Change management and communication – manage people and change o Assess impact o Develop communications o Manage job losses o Retain quality employees o Extend training to the local business o Communicate quick wins  Knowledge transfer o Implement work shadowing o Implement reverse work shadowing or post-migration support  Manage the transition for each business o Set “go live” criteria o Complete the first month-end close  Manage relationships with business partners o Sign off SLA o Initiate service management governance Phase Five - Optimise your HR shared services  Benchmark performance against original business case  Process o Establish a continuous improvement capability o Conduct regular LBU visits o Reengineers/improve processes o Refine policies and procedures o Expand the share services scope and footprint  Technology o Refine system configuration and controls o Streamline MIS reporting o Automation, self-service and lights out processing Driving Value in HR Shared Services 29 September – 2 October 2015, Singapore
  6. 6. TRANING COURSE PACKAGE PRICING STRUCTURE TRAINING COURSE EARLY BIRD PRICE STANDARD PRICE Equip Global recognises the value of learning in teams Group bookings at the same time from the same company receive the following: 3 or more at 7% off; 5 or more at 10% off This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 8 and above. * Singapore companies, please add prevailing GST. 3 Day Training 29 September – 1 October SGD 3,499* Payment by 30 May 2015 SGD 3,999* 3 Day Training + DuPont HR Shared Services Journey Day 29 September – 2 October SGD 4,799* Payment by 30 May 2015 SGD 5,299* In-House Training: I would like to organise this training on-site and save on total course fees! For further information about On-site Solutions, please +65 6376 0908 or email enquiry@equip-global.com DELEGATES REGISTRATION DETAILS DELEGATE 1 Title: Full Name Job Title Department Contact Number Email Address DELEGATE 2 Title: Full Name Job Title Department Contact Number Email Address Company Address Country Postal Code Approving Manager Name Email Address Approving Manager Signature Dates DD/MM/YY I Agree to Equip Global’s Payment Terms If the invoice is to be addressed for the attention of a different person than the delegates, please complete the details below: Full Name Email Address Telephone If you have not received an acknowledgement before the conference please call us at +65 63760908 to confirm your booking CONFERENCE DOCUMENTATION I am registering as a delegate. Please send me an extra set of conference documentation at SGD 100. I cannot attend the event. Please send me a set of the conference documentation at SGD 999. PAYMENT METHODS I WISH TO PAY BY CHECK / BANK DRAFT: Made payable to Equip Global Singapore Pte Ltd I WISH TO PAY BY CREDIT CARD: Please debit my credit card Card Types: (Please Circle) VISA MasterCard Expiry Date: MM/YYYY Card Number: Name on Card CVC Code Signature Date DD/MM/YYYY BY DIRECT TRANSFER Equip Global Bank Details Account Name: Equip Global Pte Ltd Account Number: 630-824993-001 Swift Code: OCBCSGSG Bank Address: Overseas-Chnese Banking Corporation Limited 65 Chulia Street, OCBC Centre, Singapore 049513 Tel: (65) 65381111 www.ocbc.com Intermediary Bank: JP Morgan Chase Bank, New York, USA Swift Code: CHASU33 Bank Code: 7339 All bank charges to be the payer. Please ensure that Equip Global receives the full invoiced amount. PAYMENT TERMS & CONDITIONS All 'Early Bird', 'Super Saver' Discounts or any discounts offered by Equip Global require payment at time of registration and before the cut-off date in order to receive any discount. All discount offers cannot be combined with any other offer. - 100% payment is required upon receipt of invoice and includes lunches, refreshments and detailed conference materials. - Registration made within 14 working days of the conference/training must be paid by credit card. - No delegate will be allowed into the conference or training unless all payments are received prior to the conference or training - Discounts do not apply to workshop(s) only bookings. - Please note that credit card payments will incur a paypal charge of 3.4% + USD0.30. - Payment not made at the time of registration will be subject to a USD99 processing fee Equip Global Payment, Cancellation, Substitution and Postponement Policy •Substitution of delegate places is permitted, provided that Equip Global is given reasonable advance notice in writing. •For any cancellations received in writing not less than fifteen (15) working days prior to the Conference or Training, you will receive a 90% credit to be used at another Equip Global conference which must occur within six months from the date of issuance of such credit. An administration fee of 10% of the registration fee will be retained by Equip Global for all permitted cancellations. No credit will be issued for any cancellations occurring within fourteen (14) working days (inclusive) of the conference or training.•In the event that Equip Global postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the registration fee paid. You may use this credit for another Equip Global event to be mutually agreed with Equip Global, which must occur within six months from the date of postponement.•Except as specified above, no credits will be issued for cancellations. In any circumstance, no refund will be made for cancellations. All cancellations must be made in writing. • Equip Global is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. Equip Global shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.• While speakers, topics and session timings were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics and/or session timings. As such, Equip Global reserves the right to alter or modify the advertised speakers and/or topics and/or session timings if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page and all marketing collaterals as soon as possible. Please complete in BLOCK CAPITALS as information is used to produce delegates badges Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering – Event Code: HR10033.001

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