Abstract: Digital technologies have made customers powerful, giving them the option to choose and the means to instantaneously spread their opinions widely. They have become demanding, and they change brands without a blink if their experience with the product or service isn’t what they expect. Brand loyalty, therefore, has taken a backseat and customer experience has emerged supreme. In an IBM survey, 95% of CEOs said enhancing customer experience was top priority for them. Security forms a core foundation for enhancing customer experience!
Typically security has been inward looking focusing more on technology vulnerabilities and less on securing business objectives. Securing the digital enterprise entails looking outside-in, to protect customer experience its strategic objective. Also, internally the digital enterprise needs assurance against vulnerabilities introduced by
digital technologies like cloud, IoT etc.
Bio: Mohan is an acknowledged expert and thought leader in information security. He was the Snr VP and Global CISO at Bharti Airtel, where he had also held charge as the company’s Chief Architect and CIO for its Bangladesh and Sri Lankan operations. Prior to his stint in Bharti, he was an advisor at a Big-4 consultancy, CEO of a security company he helped start, and the Director of the Indian Navy’s Information Technology, where he was awarded the Vishist Seva Medal by the President of India for innovative work in information security. He has also been a member of several national and international committees on security, including the National Task Force on information security, DOT Joint Working Group on Telecom Security, Indo-US Cyber Security Forum, IBM Security Board of Advisors, RSA Security for Business Innovation Council, and has been chairperson of the CII National Committee on data security among others. For his contribution to the information security practice he has also been awarded the DSCI Security Leader Award, CSO Forum Security Visionary Award, and the RSA Security Strategist Award.