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The User Experience Group: Making I.T. Easier

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User Experience still needs an evangelist to promote its benefits and process. This slideshow is a tool we use at conferences to educate I.T. professionals as to how the human-centered process informs design.

Published in: Business, Technology
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The User Experience Group: Making I.T. Easier

  1. 1. User
Experience
Group
 (UXG)
 Making
IT
Easier

  2. 2. What the UXG does We
assist
IT
teams
 in
the
design,
 development,
and
 evalua@on
of
 computer
systems
 to
help
improve
the
 overall
usability
of
 their
products.

  3. 3. What is Usability? If
a
product
is
usable,
 then
you
can:
  Find
what
you
 need.


  Understand
 what
you
find.


  Act
on
that
 understanding.

  4. 4. Benefits of Usability •  Increased
customer
 sa@sfac@on
 •  Increased
user
 acceptance
 •  Increased
 produc@vity
 •  Improved
 percep@on
of
the
 site,
brand,
or
 organiza@on

  5. 5. More Benefits of Usability •  Decreased
user
 errors
 •  Decreased
training
 and
support
costs
 •  Reduced
 development
and
 maintenance
costs

  6. 6. Services We Offer Expert Review Our
consultants
 examine
the
system
 or
prototype
and
 comment
in
detail
on
 its
adherence
to
the
 principles
of
good
 design.

  7. 7. Services We Offer Information Architecture Organiza@on,
labeling,
and
 naviga@on
of
computer
 systems
are
reviewed
the
 by
the
consultants
and
 recommenda@ons
for
 improvement
are
made.

  8. 8. Services We Offer Heuristic Evaluation The
systema@c
evalua@on
 of
the
interface
and
its
 compliance
with
 recognized
usability
 principles
(the
 "heuris@cs").

  9. 9. Services
We
Offer
 Design Critique Stakeholders
are
 brought
together
with
 the
UXG
team
to
review
 selected
interface
 designs
in
order
to
gain
 feedback,
discuss
 issues,
and
make
 recommenda@ons
to
 the
designs.

  10. 10. Services
We
Offer
 Interface Prototypes and Mockups Based
on
project‐specific
 requirements,
a
set
of
 visual
representa@ons
 are
created
to
clarify
 design
ideas
and
to
serve
 as
a
blueprint
for
the
 actual
system.

  11. 11. Services We Offer User Testing User
tes@ng
involves
 observing
people
using
 system
to
complete
a
 set
of
representa@ve
 tasks.
Sessions
are
 analyzed
for
usability
 issues,
and
sugges@ons
 for
improvements
and
 changes
are
made.

  12. 12. What Happens During A User Test?
  13. 13. Usability
consultants
 first
meet
with
clients
 to
discuss
the
project.

  14. 14. The
client
and
the
 usability
 consultants
agree
 upon
tasks
the
user
 is
to
perform.

  15. 15. Users
are
recruited
 through
the
website
or
 at
events.

  16. 16. Users
come
to
the
 Usability
Lab
(at
 Wrubel
Compu@ng
 Center)

  17. 17. Users
sign
a
 consent
form
and
 are
told
the
 protocol
for
the
 tests

  18. 18. Users
are
guided
by
 a
facilitator
as
they
 perform
given
tasks

  19. 19. The
client
and
a
 notetaker
observe
 the
user
performing
 tasks.

  20. 20. AWer
the
user
 completes
tasks,
 the
facilitator
 conducts
an
 interview
with
the
 user.

  21. 21. When
the
interview
 is
over,
the
user
 receives
small
 compensa@on
(if
 client
desires)

  22. 22. Usability
consultants
analyze
data
and
 create
a
report.

  23. 23. Client
receives
 completed
report

  24. 24. For
more
informa@on,
please
contact
us
at:
 812‐855‐4499
 usable@indiana.edu
 h_p://www.indiana.edu/~usable


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