Best of Microsoft Management Summit 2012


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On May 22nd, C/D/H presented its Best of the Microsoft Management Summit 2012. Attendees learned all things MMS, like:
• MMS basics, including who, what, where, and why
• The evolution of the datacenter
• Private vs. public cloud
• All things System Center, including deep dives and demos on SCCM, SCOM, SCDPM, and SCSM
• New licensing details
• New Microsoft certifications

View C/D/H’s Best of MMS slide deck for all the conference highlights and big news about System Center 2012, and what it means for you.

And for more information on this or other topics, visit our blog at

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Best of Microsoft Management Summit 2012

  1. 1. CDH Best of Microsoft ManagementCDH Summit 2012 May 2012
  2. 2. CDH Quick FactsAbout Us Approach Partnerships• 22nd Year • Vendor • Microsoft Gold• Grand Rapids & Independent • VMware Enterprise Royal Oak • Non-reseller • Citrix Silver• 30 Staff • Professional • Cisco Registered Services Only • Novell Gold
  3. 3. CDH Expertise
  4. 4. CDH Get Social with C/D/H C/D/H Talks Tech C/D/H Tweets Tech
  5. 5. CDH Meet your Presenter Erik Gilreath • Consultant with C/D/H • Currently focusing on System Center, infrastructure and virtualizationMCSE, MCITP, CNE, • Been with C/D/H since 1999CCNA, CCDA, CCA,CCEA,
  6. 6. Microsoft Management SummitCDH 2012 • 10th Anniversary • Held at the Venetian Hotel in Las Vegas, NV • Focus on System Center Products • 4500+ Attendees
  7. 7. The Evolution of DatacenterCDH Computing
  8. 8. CDH Cloud Attributes
  9. 9. CDH Private Cloud vs. Public Cloud
  10. 10. CDH Cloud Drivers
  11. 11. CDH Common Management Toolset PRODUCTIVE INFRASTRUCTURE Flexible Predictable Private and Public
  12. 12. CDH System Center Product Line
  13. 13. CDH System Center Product Line • Eat - Endpoint Protection • A - Application Controller • V - Virtual Machine Manager • O - Orchestrator • C - Configuration Manager • A - Advisor • D - Data Protection Manager • O - Operations Manager • S - Service Manager
  14. 14. CDH SCCM 2007 vs. SCCM 2012Configuration Manager 2007 Configuration Manager 2012Optimized for Systems Management • Still committed and focused on Systemscenarios Management scenarios• Challenging to manage users: • Embrace User Centric scenarios: • Forced to translate a user to a device • Moving to a state based design, for • Explicit: run a specific program on a apps, deployments, content on DPs. specific device • Full application lifecycle model. Install, Revision Mgt, Supercedence and Uninstall• Software Distribution is a glorified script • Understand and intelligently target the execution relationships between user systems • Management solution tailored for applications
  15. 15. Embracing User Centric:CDH Administrator Promises • Let the administrator think user first – Deploy applications to users – Manage users beyond the desktop • ConfigMgr maintains relationship between users and systems to solve core user targeting – Set conditions to control installations – Schedule ‘pre-deploy’ to users’ primary devices for WoL, off-hrs, workgroup, etc. • ConfigMgr will remember the relationship between the user and his/her applications • Application model captures ‘administrative intent’
  16. 16. CDH Application Model Administrator Properties application organized and Keep your apps managed General information about the The “friendly” information for your App-V End User Metadata users Deployment Type Workhorse for applicationWindows Script Detection Method Is app installed? Windows Install Command Command line and optionsInstaller (MSI) Requirement Rules Can/cannot install appMobile (CAB) Dependencies Apps that must be present Supercedence Remove previous versions`
  17. 17. User Centric: DeviceCDH Management
  18. 18. CDH User Centric: Software Catalog
  19. 19. User Centric: On DemandCDH InstallationProcess Flow Web Site Site Server • User clicks “install” on Catalog item 1 • Web site checks user’s permissions to install 2 • Web site requests Client ID from ConfigMgr client agent and passes it to 3 Site server • Server creates policy for the specified client and app and passes it to client 4 User • Client agent evaluates requirements from the policy and initiates installation 5 Agent • Client agent completes installation process and reports status 6
  20. 20. User Centric: End UserCDH Preferences
  21. 21. CDH Collection Enhancements
  22. 22. CDH Client Activity and Health • Product integrated health and remediation solution • Server side metrics for evaluating client activity: – Policy requests – Hardware and software inventory – Heartbeat DDRs – Status messages • Client side monitoring/remediation for: – Dependent Windows components and services – Client prerequisites – WMI repository and namespace evaluation – In console and Web reporting • ‘In-console’ alerts when healthy/unhealthy ratio drops below configurable threshold
  23. 23. CDH Settings Management • Unified settings management across servers, desktops and mobile devices • ConfigMgr 2007 reports configuration drift – ConfigMgr 2012 can “set” for Registry, WMI and Script-Based • Improved functionality: – Copy settings – Define compliance SLAs for Baselines to trigger console alerts – Richer reporting to include troubleshooting, conflict, remediation information • Enhanced versioning and audit tracking – Ability to specify specific versions to be used in baselines – Audit tracking includes who changed what
  24. 24. CDH Settings Management
  25. 25. CDH Remote Control IS BACK!
  26. 26. System Center 2012 EndpointCDH Protection Unified Infrastructure Simplified Enhanced Protection Administration Reduce the cost of Single administrator Protect against known and maintaining secure experience for simplified unknown threats with endpoints with unified endpoint protection and endpoint inspection at management and management behavior, application, and security infrastructure network levels
  27. 27. Simplified Deployment ofCDH Anti-Malware Policies Centralized management for AM and Firewall Policy AM and FW policy delivered as ConfigMgr policy – no package/program dependency Out of box templates Import, Export, Merge Prioritization of policies by collection Simplified UI for customizing policy
  28. 28. CDHCDH System Center Configuration Manager
  29. 29. DPM: Continuous Backup andCDH Protection for Microsoft Workloads Online Snapshots Active Directory Disk-Based Recovery Up to Every 15 minutes Data Protection Data Protection Manager Manager Disaster Recovery with offsite replication and tape Tape-Based Backup
  30. 30. DPM Highlights: Hyper-VCDH Protection • Incremental Backups Only – full only once • No More Backup Window – online backups • Application consistency via VSS • Protect Live Migration VMs in CSV clusters • Protect whole VM, recover individual items • Auto Protection of new VMs
  31. 31. DPM Highlights: SharePointCDH Protection • Entire farm protection by a single check box – Leverages SharePoint VSS writer – Works across multiple severs in the farm to backup • Backup Resiliency – Single failures will not fail all of the farm protection • SharePoint Item Level Recovery (ILR) is supported – Similar workflows for all recovery operations – item/DB/farm
  32. 32. DPM Highlights: ExchangeCDH Protection • DPM supports stand alone, MSCS clusters, CCR, LCR, SCR and DAG – Protection continues after planned failover – Eseutil runs on DPM – lower load on Exchange, faster completion • Recoveries Supported – SG level – DB level – Mailbox level (Recovery Storage Group)
  33. 33. CDH DPM Highlights: SQL Protection • Backup – DPM supports express full and incremental backups – Logs are truncated as part of the incremental backups • DPM detects log shipping configuration and only performs express full backups (no incremental backups supported) • Recovery – Zero Data loss recovery • Rolling forward logs on the SQL server if log volume intact – Any Point-In-Time (PIT) Recovery • Backups at 9:00 and 9:15; Recover to PIT 9:12 – Types: Original location ; Rename and restore ; Alternate location
  34. 34. CDH What’s New in DPM 2012 • Centralized Management • Infrastructure Enhancements – Certificate Based Authentication – Smarter Media Co-location – Partner with SAN based De-dupe Vendors • DPM – NetApp SAN appliance whitepaper ready to be published • Workload Enhancements – SharePoint Optimized Item-Level Restore – Hyper-V ILR with DPM running in a VM – Generic Data Source Protection
  35. 35. CDH Centralized ManagementA single console for the datacenter that reduces management costs and can fit into the existing environment Reduce Management Costs: Single Console for the Datacenter • Up to 100 DPM Servers or 50,000 protected data sources Centrally Monitor and Manage • Manage DPM 2010 and DPM 2012 using single console • Centralized monitoring • Remote Administration Fits into my Environment • Role Based Management • Integration into existing ticketing systems, workflows and team structures. Work on important issues • Enterprise scale, Fault tolerance & Reliability. • SLA Based Alerting : Alert only when SLA violated • ** Requires Operations Manager 2012 • Consolidated Alerts ensure one ticket per root cause issue • Alert Categorization (Ex: infra alerts versus backup failure alerts) Ticketing System Reduce time for resolving issues • Remote Recovery • Remote Corrective actions • Scoped Troubleshooting • Push to Resume Backups
  36. 36. CDH Role Based Access
  37. 37. Recovering Data UsingCDH DPM 2010 STEP 1 Search for DPM Server Daily PS Script backing up the DB Generates database to DPM Server mapping STEP 2 DPM Server STEP 3 • Excel sheet not up to date • No Free RDP Session 5 minutes to start recovery • 1+ hour to start recovery
  38. 38. Recovering Data UsingCDH DPM 2012 Time to Start Recovery – 15 seconds • Central Repository created and ! – DPM Remote Console eliminates need to RDP into servers • DPM seamlessly to the DPM console – Available for most common actions, like adding/removing items to protection, etc. – Allows a user to be designated as a recovery operator thereby allowing only recoveries
  39. 39. System Center OperationsCDH Manager: History MOM OpsMgr OpsMgr SC 2012 2005 2007 2007 R2 OpsMgr MOM 2005  MOM 2005  OpsMgr 2007  OpsMgr 2007  OpsMgr 2007 System Center 2012  RTM SP1 RTM SP1 R2 Operations ManagerMOM 2005 OpsMgr 2007 OpsMgr 2007 R2 SC 2012 OpsMgrWorkload Revolutionary Heterogeneous 360o monitoringDiscovery release support • NetworkState Monitoring Service modeling SLA monitoring • App Insight Health modeling • Dashboards Reduced TCO
  40. 40. OM 2012: Preserving ExistingCDH InvestmentsWhat OM delivers• Best in class Server, OS and Workload monitoring• Audit Collection Services (ACS)• Agentless Exception Monitoring (AEM)• Distributed Application Designer (DAD)• Reporting & Data Warehouse• Synthetic Transactions & Templates• Gateway Servers• PowerShell• Service Level Tracking (SLA/SLO)• Active Directory Integration• Notifications & Subscriptions• Existing Management Packs
  41. 41. CDH Topology SimplificationWhat OM delivers• RMS Removal and federation of configuration service• Add or remove management servers easily with resource pools• RMS emulator role to ensure backwards compatibility• Full support for the Operations Manager 2007 MPs
  42. 42. CDH Topology Simplification Challenges Addressed:  Out of the box HA  Easy to scale out Operational Data Warehouse Database X
  43. 43. CDH Server Pools Operational Data Warehouse Database X Managed by a single MS Managed by Pool
  44. 44. CDH Network Device MonitoringWhat OM delivers• Out of the box discovery, monitoring, and reporting• Memory utilization, processor utilization, port traffic volume, port error analysis & port packet analysis• Server to network dependency discovery• Support large number of device vendors
  45. 45. CDH Unix and Linux SupportWhat OM delivers• Support for SSH keys and sudo elevation• Workflows are targeted to a management pool• Support for RHEL 6.0 and AIX 7.1• New shell command collection rule
  46. 46. CDH Application MonitoringWhat OM delivers• Availability monitoring using rich synthetic transactions• Performance & reliability monitoring of the application through the .NET framework• Rich diagnostics to pinpoint the root cause of application failures• No new agents to deploy. No management packs to author• Rich dashboard visualizations that can be viewed in the Web or SharePoint• Integration with TFS to reduce mean time to fix
  47. 47. CDH Monitoring VisualizationWhat OM delivers• New IT Pro dashboard creation using Widgets• Management Group health dashboard for agent and infrastructure health• SharePoint and Visio integration• Created using a dashboard template option
  48. 48. CDHCDH System Center Operations Manager
  49. 49. System Center 2012 Cloud andCDH Datacenter Management PRODUCTIVE PREDICTABLE APPLICATIONS YOUR CLOUD INFRASTRUCTURE Deliver flexible and cost-effective Applications power your business. Private and public cloud computing infrastructure with what you Deliver predictable application service on your terms managed with already know and own. levels with deep application insight. a common toolset. Deep application monitoring Flexibility with delegation Flexibility with delegation Heterogeneous support and diagnosis and control and control Processautomation Process automation Comprehensive application Applications self-service across manageability clouds Self-serviceinfrastructure Self-service infrastructure Service-centric approach Service-centric approach Physical, virtual, and cloud management
  50. 50. CDH Delivering IT as a Service Configure Deploy App Controller Orchestrator Virtual Machine Manager Operations Manager Service Model Service Configuration Manager Delivery and Self-Service Automation Data Protection Manager App DCOwner Admin Service Manager Service Manager Monitor Operate Application Management Service Delivery and Automation Infrastructure Management
  51. 51. Delivering IT ServicesCDH Consistently Self-Service Systems Automation Service Service Processes Standardization Consumer Provider
  52. 52. Automated Request FulfillmentCDH in Six Steps Create a ‘New VM’ request Import deploy VM Build ‘New VM’ Publish ‘New VM’ 4 runbook and data request offering to Service Catalog CREATE 1 2 3 INVOKE MONITOR 5 Invoke deploy VM runbook 6 Monitor for new VM created and deployed
  53. 53. Configure and Deploy –CDH Service Delivery and Automation STANDARDIZATION SELF-SERVICE AUTOMATION Standardize the services provided Give consumers of IT services Automate the service processes by IT to consumers. the ability to identify, access, and and systems necessary to the request services as needed. fulfillment of consumer requests. Define the services to be offered. Controlled empowerment. Automate routing of requests for Define the request offerings that will approval and notification. be contained within a service Request offerings displayed based offering. on user role. Automate provisioning of the service request. Identify who needs to be involved Intuitive, easy-to-navigate portal. (approvals, notifications, fulfillment).
  54. 54. CDH Standardize Offerings SERVICE AND REQUEST RUNBOOKS AND CI DATA AUTOMATION OFFERINGS Out-of-the-box integration across Define the services that IT will Define the supporting System Center stack to link deliver to its consumers. organizational activities needed to process automation and systems Specify requests available for each deliver on the request and ensure automation to standardize delivery. service and what information will traceability and compliance. be required to fulfill each request. Request Template Processes Request new VM Cost and SLA Assignment information Request to extend VM Notification Knowledge articles Destroy VMs Approval Input values Systems automation PUBLISHED TO THE SERVICE CATALOG
  55. 55. Self Service Through ServiceCDH Catalog CONTROLLED EMPOWERMENT ROLE-BASED SIMPLIFIED PORTAL Translate business language Offerings are delivered based Service catalog designed for into IT language. Requests are on user’s role in the easy navigation. defined to capture information organization. required to fulfill the specific request manually or via automation.
  56. 56. CDH Controlled Empowerment• Provider-published and user-initiated• Expresses IT requests in business language• Consistent delivery of service each time, every time• Enables consumer to choose what level of service and cost they want
  57. 57. CDH Service Offering• Work item used to identify and classify standard IT services• Contains one or more request offerings• Consistent delivery of service- related details including: – Knowledge articles – Service-level agreement information – Cost and chargeback-related information
  58. 58. CDH Simplified PortalEasy-to-Use Portal• Silverlight web parts hosted in SharePoint Foundation 2010 or higher• Customizable out-of-box web parts using SharePoint admin tools• Extensible via custom web partsPortal Features• Customizable, dynamic Forms
  59. 59. CDH Role-Based• User sees offerings based on Private Cloud Offerings their role Enterprise LOB App Offerings• Dynamic: User role mapped to a Service Manager group within Active Directory VDI Offerings• Provide access at the service offering level or at the individual- request offering level Development Offerings
  60. 60. CDH Automation Integration Inbound to System Center Bi-directional from Orchestrator Bi-directional for notifications/reporting Bi-directional run book integration Virtual Machine Manager Operations Manager Service Manager Orchestrator Data Warehouse Configuration Manager Active DirectoryNotifications via Exchange LOB Service Manager Third Party Management Tools Automation commands issued to System Center, third-partypopulated into CMDB workflows Bi-directional connector forand outbound notificationsexecuting automation Configuration items and automation data tools, and line-of-business applications Inbound automation activities and and reporting
  61. 61. Connector FrameworkCDH Integration Configuration Manager Operations Manager Active Directory Virtual Machine Manager Hardware inventory, Operations Manager Active Directory data Virtual Machines and software inventory, discovered objects for user, user groups, Virtual Machine software updates printers, computers Template Distributed Primary computer applications (Service configuration items User contact owner based on Manager Business information, asset-intelligence data Service based on organization, deployed application notification addresses from VMM service template) Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications. Orchestrator integration packs facilitate automating activities across System Center, LOB, and third-party management tools.
  62. 62. CDH Automation Concepts Activities Runbooks Databus Standard Activities Intelligent tasks that System-level Used to publish and A rich set of out-of- perform defined workflows that consume information box activities actions execute a series of as a runbook linked activities executes Get Server ID Get Data Create Recovery from DPM Sources Point Run .Net Script Create Create Start Maint Shut Down Invoke Web Send e-mail Incident Checkpoint Mode VM Services Query Compare Database Values E-mail on Update on error success Return Data Check Schedule
  63. 63. Building Automation – RunbookCDH Designer• Easy authoring and debugging – Drag and drop, Visio-like authoring, nested runbooks, built-in features like looping and branching.• Databus – Abstracts developer-level complexity from the runbook author and enables hub-and- spoke integration model• 20+ integration packs (IPs) for System Center, Microsoft, and third party management tools
  64. 64. Building Automation – RunbookCDH Designer • Standard activities to support delivery of private cloud offerings – Run system commands – Perform schedule-based activities – Monitor processes or system- level alerts – Manage file interactions such as copying and moving files – Send e-mail notifications – Support other notification types – Search for or modify data within a workflow – Manipulate text files – Manage workflows
  65. 65. Building Automation – Build YourCDH Own• Build and distribute your own integrations• Use the Orchestrator Integration Toolkit (OIT) command-line interface (CLI) – Wizard-based GUI – Wraps command, program, SSH, and PowerShell executions into activities• Or take advantage of the OIT software development kit – No wizard, no GUI – Use .NET or Java IDEs to compile DLL or JAR resource files
  66. 66. Building Automation – Build YourCDH Own• External interface to System Center• Standards-based – RESTful web interface – Uses OData (Open Data Protocol)• Take advantage of existing investments in PowerShell, .NET scripting, and third-party APIs, and build them into Orchestrator runbooks
  67. 67. Building Automation – Build YourCDH Own• Microsoft Runbook Integration Packs – System Center 2007 • Operations Manager • Configuration Manager – System Center 2008 VMM – System Center 2010 • Service Manager • Data Protection Manager – System Center 2012 Operations Manager – System Center 2012 Configuration Manager – System Center 2012 Service Manager – System Center 2012 VMM – System Center 2012 DPM – Active Directory
  68. 68. Automated Datacenter andCDH Private Cloud Create Service Request Service Catalog Service Request Updated/Closed Approval Requestor Service Desk s Notified Configure & Deploy Applications Self Service Request Fulfillment Configure & Deploy Infrastructure Create CIs in CMDB Asset/CMDB Configure & Deploy Fabric Services CMDB Updated Admin Set VMM Admin Configuration Assigned Creates Capacity Permissio ns Select Hypervisor Hypervisor Overlay Security Security Assign Storage Storage Identify Host Server for VMs Assign Network Switch and Adapters
  69. 69. CDH Monitoring Progress SERVICE MANAGER ORCHESTRATOR SELF-SERVICE PORTAL E-MAIL NOTIFICATIONS View status in Detailed status Summarized view Notify about work item forms down to activity of status for progress, failure, Easily link over to level consumer or successful Orchestrator completion console to view Historical view of detailed status runbook Rich HTML Retry failed execution formatted emails runbooks with context data Input, output, and runtime variable inserted data
  70. 70. CDH System Center 2012 Licensing System Center 2012 Standard • Moved from 100+ SKUs to 2 SKUs System Center 2012 Datacenter
  71. 71. CDH MCSE Reinvented for the Cloud
  72. 72. CDH Thank You Royal Oak Grand Rapids 306 S. Washington Ave. 15 Ionia SW Suite 212 Suite 270 Royal Oak, MI 48067 Grand Rapids, MI 49503 (248) 546-1800 (616) 776-1600 (c) C/D/H 2007. All rights reserved