Manage the work schedule with ease with the integration of MS OUTLOOK See all your technicians’ schedules in daily, weekly or monthly view for a complete picture of upcoming jobs Just drag jobs from one technician to another to reassign them, or drag items to change the scheduled time or duration of work .
CDC decreases call-taking times and costs, improves the customer experience and reduces the risk of call backs. Control repeat calls (return call)
Customer branch facility for contracts or repairs by branch
Keep a detailed history of all the past services and equipment you have at each customer location
Flexible job management allows you to create the service task on equipment, schedule equipment installations, track in-house work orders, automate equipment drop-offs, or just track the helpdesk call Checks for duplications of jobs and be able to view status of job
Expected job date/time can be entered immediately as well contract priority. Set up fault code lookups for quick logging of calls
CDC HVAC software will also assist in the management of customers with maintenance contract services. Jobs can be assigned to technicians immediately or later
Multiple serial numbers can be entered and tracked for jobs
Jobs can be opened for logged calls automatically and job card or service sheet can be emailed to customer as confirmation That call is being attended to.
See service history details by customer, equipment and contract information. Displays: - Call date and time, Work completed date and time, - Caller and previous call history, Service request description.