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14 paul noble collections

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Collections Stream at CCR-interactive

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14 paul noble collections

  1. 1. Paul Noble Chief Executive Officer 6 October 2015
  2. 2. Champion of the Forgotten Borrower • Launched in Sept 2013 with over 250,000 customers applying for a loan in the past year • Offer a fair and transparent alternative to under-served borrowers unable to get a bank loan and reluctant to take a short-term, high-cost loan • Loans £1k to £5k over 12 to 24 months • APRs from 35.9% 6 October 2015 2
  3. 3. Knowing your customer – beyond acquisition • Lenders provide great customer experience initially • We owe the customer the same experience should they fall into arrears • Data is pivotal to collections conversations • DMCs know about customer difficulties earlier than lenders 6 October 2015 3
  4. 4. Lenders need to support each other • Customers often have borrowing across lenders • CRA data can be out of date to support collections conversations • Is your customer in arrears with others? • How do you know whether your customer will maintain any agreement? 6 October 2015 4
  5. 5. Insight can come from non-traditional sources 6 October 2015 5
  6. 6. Let’s share! Do it for YOUR customers • We need to come together • Embrace technology • Share your data with CRAs real-time • Protect and support vulnerable customers 6 October 2015 6 Thank you

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