Let’s Talk About...• Headaches• Locked in vs. flexibility• Bandwidth and secure IT environments• Owning your brand• Reducing the risk• Growth, scalability and ramp• Hosted, hosted, hosted…• SA Government DTi Grants• What’s around the corner?
The Group Overview ContinuitySA 51 % - CIT (Management) 49% - Coro Capital Globility Triple4 (CSA - 80%, (CSA - 50%,Management – 20%) Management - 50%)
Group Siteso Johannesburg (Midrand) (2 facilities) GPP - Unit 4 GPP - Unit 5o Johannesburg (Randburg)o Cape Town (Bellville)o Cape Town (Somerset W)o Mauritiuso Mozambiqueo Botswanao Junction
Globility Profit Sales, Marketing PR, R&D Solutions Design Business Over to You Admin Standards - Best Practices & MIS Management Resources (Ops; HR; QA; Trainers) People (Agents & Team Leaders) ContinuitySA DR & Business Continuity Globility Technology, CRM, CTi and Support Telephony, Telco / VOIP / Connectivity Infrastructure, Facility and Maintenance
Headache?Prescription... Outsource it! • Lease Agreements – do you really need to sign for five years? • Set-up agony • Fibre – are you waving at me from the street? • Sub-contractors = “not my job” • Yeah OK – the old favourite - TRANSPORT • Common areas – share the cost • Feed me! • Lifts are guaranteed to get you down
Flexibility?• Host what you can – so YOU can do what you do best• Short terms• Quick switch on• Take just what you need... and then grow• Build healthy relationships with suppliers – you may need them tomorrow• Training room today – production tomorrow• Sweat the asset• Pay-as-you-grow
Bandwidth• How many contracts have we lost?• Is it ‘everything’?• Cable theft Provisioning• Data and Voice – which one do you want?• Is “cloud” real?• Convergent technologies• Mobile, Tablets, etc• Social Media - do you have any options?• Dark Fibre Africa / MetroLAN
IT• Licensing• Managed Firewall• Managed Virtual Servers• Managed Backup & Recovery• Managed LAN Services: o Active Directory, DNS , DHCP Server o Internet / Email o File & Print Server o SQL Server o Sharepoint Server o Proxy ServerGoogle APPS, Microsoft ‘something’
Reduce the Risk• Limited periods• Infrastructure and maintenance is not your business• Business continuity – power, disasters, etc• Only paying for what you need• Off-balance sheet – NO ASSET MANAGEMENT• Opex exposure not capital• Use SA Govt Dti Grant if you can• Choice of IT & Telecoms providers – switch!
Scalability• Quick setup – 24 hour society• Is it “just right!”?• Fit to size• Immediate ramp up and down• Common areas @ common costs = cost effective• Room to grow – when you need it• No waste
Host it• Managed IT• Data Centres - R 30 000 / SQM to build• Telephony – are there any questions?• Facilities management• What’s happening at the building?• Try and be a POP• QA• Networks
Around the corner?• Learn from the industry – seek out best practice• What are other country’s up to?• Trends• Contact centre telephony i.e. analytics• CCMG and industry bodies