Your customers are coming to you to get something done. Are they succeeding? You probably measure the availability of your IT systems, but how do you know if you are inflicting a painful user experience on your customers? Nowadays, the customer experience begins with IT. Based on a newly published eBooklet, If My Availability Is So Good, Why Do My Customers Feel So Bad?, this deck explores how IT can think more strategically about connecting the reliability and availability of the IT infrastructure to the business and to customers’ experiences.
For more information on the eBooklet, visit http://www.ca.com/bsr