CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers (CSPs) maximize return on their network infrastructure investments and lower the cost of network operations. It monitors, stores, analyzes and displays massive amounts of performance information for assuring quality across service providers’ complex, multi-technology, multi-vendor network infrastructure. Designed for high scalability at low cost, the solution enables proactive capacity planning and problem-solving through flexible dashboards and reports that unify all aspects of monitoring and help optimize operations through an extensible, open architecture. For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX

1. The Criticality of the “Ops” in DevOps;
Speed Hurts if Reliability Is Missing
Marivi Stuchinsky
DOT06S #CAWorld
Molina Healthcare, Inc.
Vice President Enterprise Infrastructure Services
DevOps

2. 2
Abstract
CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers (CSPs) maximize return on their network infrastructure investments and lower the cost of network operations. It monitors, stores, analyzes and displays massive amounts of performance information for assuring quality across service providers’ complex, multi-technology, multi- vendor network infrastructure. Designed for high scalability at low cost, the solution enables proactive capacity planning and problem-solving through flexible dashboards and reports that unify all aspects of monitoring and help optimize operations through an extensible, open architecture.
MariviStuchinsky
Molina Healthcare
Vice President of IT

3. 3
Agenda
MOLINA HEALTHCARE BACKGROUND
IT TRANSFORMATION ROADMAP
Q & A
HOW WE GOT THERE
GAPS ON PEOPLE, PROCESSES AND TOOLS
DEVOPS LIFE CYCLE
1
2
3
4
5
6

4. 4
Molina Healthcare

5. 5
Molina Healthcare, Inc. (MHI)
Our mission is to provide quality health services to financially vulnerable families and individuals covered by government programs.
Founded in 1980 by Dr. C. David Molina, the company started with one clinic in Wilmington, CA. Now headquartered in Long Beach, CA and ranked 393 in the Fortune 500.

6. 6
Silo Capabilities
•Diverse technology for each Molina business
Monitoring, Integration & Automation
−Many point products
−MS SCOM
−What’s Up Gold
−VmwarevCOPs
−HP Insight Manager
Phase
Attributes
Business Integrated
•Shared business goals
•Manage according to business priorities
•Increased business agility
•End to End Business Services
Monitoring, Integration & Automation
−Closed-loop automation to optimize and control
−Cross platform release automation
−Continuous automated testing
Business Outcome
Oriented
Integrated Technology
•Healthcare reform 2014
•Silo’dtechnical teams
Monitoring, Integration & Automation
−Aggregation of all enterprise level monitoring
−CA Service Operations Insight ,CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management
6
IT Service Focus
•Infrastructure as a Service (IAAS / PAAS)
-Server, network, storage, platforms, database
•Molina business model (M3C)
Monitoring, Integration & Automation
−CA Service Operations Insight: service view and customer impact analysis
Business Focus
•Manage according to IT financial priorities
•Enhanced customer and stakeholder visibility
•End-to-End IT Services
-Application & infrastructure
Monitoring, Integration & Automation
−SLA/OLA reporting
−Configuration (CMDB)
−Service Catalog
−IT Financial Management
−Software Version Control
Business Service
Oriented
DevOps (Enabler)
Silo Event
Oriented
Enterprise Event Management
Oriented
IT Service
Oriented
IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change

7. 7
Silo Capabilities
•Diverse technology for each Molina business
Monitoring, Integration & Automation
−Many point products
−MS SCOM
−What’s Up Gold
−VmwarevCOPs
−HP Insight Manager
Silo Event
Oriented
Phase
Attributes
Business Integrated
•Shared business goals
•Manage according to business priorities
•Increased business agility
•End to End Business Services (BizOps)
Monitoring, Integration & Automation
−Closed-loop automation to optimize & control
−Cross platform release automation
−Continuous automated testing
Business Outcome
Oriented
Enterprise Event Management
Oriented
7
IT Service
Oriented
Business Focus
•Manage according to IT financial priorities
•Enhanced customer and stakeholder visibility
•End-to-End IT Services
-Application & Infrastructure
Monitoring, Integration & Automation w/CA SOI
−SLA/OLA reporting
−Configuration (CMDB)
−Service Catalog
−IT financial management
−Software version control
IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change
Leveraging DevOpsas part
of our transformation
Business Service
Oriented
DevOps (Enabler)
Integrated Technology
•Healthcare reform 2014
•Silo’dtechnical teams
Monitoring, Integration & Automation
−Aggregation of all enterprise level monitoring
−CA Service Operations Insight ,CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management
IT Service Focus
•Infrastructure As A Service (IAAS / PAAS)
-Server, Network, Storage, Platforms, Database
•Molina business model (M3C)
Monitoring, Integration & Automation
−CA Service Operations Insight: service view and customer impact analysis

8. 8
Silo Capabilities
•Diverse technology for each Molina business
Monitoring, Integration & Automation
−Many point products
−SCOM
−What’s UP
−vCOPs
−HP Insight Manager
Phase
Attributes
Business Integrated
•Shared business goals
•Manage according to business priorities
•Increased business agility
•End to End Business Services
Monitoring, Integration & Automation
−Closed-loop automation to optimize & control
−Cross platform release automation
−Continuous automated testing
Business Outcome
Oriented
8
IT Service Focus
•Infrastructure As A Service (IAAS / PAAS)
-Server, Network, Storage, Platforms, Database
•Molina business model (M3C)
Monitoring, Integration & Automation
−SOI customer impact analysis
−CA SOI (Services view)
Business Focus
•Manage according to IT financial priorities
•Enhanced customer and stakeholder visibility
•End to End IT Services
-Application & Infrastructure
Monitoring, Integration & Automation
−SLA/OLA reporting
−Configuration (CMDB)
−Service Catalog
−IT Financial Mgmt
−Software Version Control
Business Service
Oriented
DevOps (Enabler)
Silo Event
Oriented
IT Service
Oriented
IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change
Enterprise Event Management
Oriented
Integrated Technology
•Healthcare reform 2014
•Silo’dtechnical teams
Monitoring, Integration & Automation
−Aggregation of all enterprise level monitoring
−CA Service Operations Insight ,CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management

9. 9
CA Service Operations Insight
How We Got There
Enterprise Event Management Oriented
3
CA eHealth
CA Spectrum®
CA Network Flow Analysis
CA Application Delivery Analysis
CA Unified Communications Monitor
CA Application
Performance
Management

10. 10
Silo Capabilities
•Diverse technology for each Molina business
Monitoring, Integration & Automation
−Many point products
−MS SCOM
−What’s Up Gold
−VmwarevCOPs
−HP Insight Manager
Phase
Attributes
Business Integrated
•Shared business goals
•Manage according to business priorities
•Increased business agility
•End to End Business Services
Monitoring, Integration & Automation
−Closed-loop automation to optimize & control
−Cross platform release automation
−Continuous automated testing
Business Outcome
Oriented
10
Business Focus
•Manage according to IT financial priorities
•Enhanced customer and stakeholder visibility
•End-to-End IT Services
-Application & Infrastructure
Monitoring, Integration & Automation
−SLA/OLA reporting
−Configuration (CMDB)
−Service Catalog
−IT Financial Management
−Software Version Control
Business Service
Oriented
DevOps (Enabler)
Silo Event
Oriented
IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change
Enterprise Event Management
Oriented
IT Service
Oriented
Integrated Technology
•Healthcare reform 2014
•Silo’dtechnical teams
Monitoring, Integration & Automation
−Aggregation of all enterprise level monitoring
−CA Service Operations Insight ,CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management
IT Service Focus
•Infrastructure as a Service (IAAS / PAAS)
-Server, Network, Storage, Platforms, Database
•Molina business model (M3C)
Monitoring, Integration & Automation
−CA Service Operations Insight: service view and customer impact analysis

11. 11
How We Got There
Business Service Oriented

12. 12
Silo Capabilities
•Diverse technology for each Molina business
Monitoring, Integration & Automation
−Many point products
−SCOM
−What’s UP
−vCOPs
−HP Insight Manager
Phase
Attributes
Business Integrated
•Shared business goals
•Manage according to business priorities
•Increased business agility
•End to End Business Services
Monitoring, Integration & Automation
−Closed-loop automation to optimize & control
−Cross platform release automation
−Continuous automated testing
Business Outcome
Oriented
12
IT Service Focus
•Infrastructure As A Service (IAAS / PAAS)
-Server, Network, Storage, Platforms, Database
•Molina business model (M3C)
Monitoring, Integration & Automation
−SOI customer impact analysis
−CA SOI (Services view)
Silo Event
Oriented
IT Service
Oriented
IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change
Integrated Technology
•Healthcare reform 2014
•Silo’dtechnical teams
Monitoring, Integration & Automation
−Aggregation of all enterprise level monitoring
−Service Operations Insight (SOI) & Spectrum
−CA eHealth, NetQoS
−Application Performance Monitoring (APM Wily)
Enterprise Event Management
Oriented
Business Focus
•Manage according to IT financial priorities
•Enhanced customer and stakeholder visibility
•End-to-End IT Services
-Application & Infrastructure
Monitoring, Integration & Automation
−SLA/OLA reporting
−Configuration (CMDB)
−Service Catalog
−IT financial management
−Software version control
Business Service
Oriented
DevOps (Enabler)

13. 13
Engaging End-to-End Teams Across Our Business Model
 Model created to
represent Molina business
– Roughly based Medicaid
Information Technology
Architecture (MITA)
 Creating service teams
that bridge IT and
business silos
 Fostering cross functional
teamwork, collaboration
and accountability IAAS & PAAS
Teams
(ITOps)
Development
& Operation
Teams
(DevOps)
End to End
Business
Teams
(BizOps)
Molina Medicaid, Medicare and Commercial Model (M3C)

14. 14
Silo Capabilities
•Diverse technology for each Molina business
Monitoring, Integration & Automation
-Many point products
−MS SCOM
−What’s Up Gold
−VmwarevCOPs
−HP Insight Manager
Silo Event
Oriented
Phase
Attributes
Business Integrated
•Shared business goals
•Manage according to business priorities
•Increased business agility
•End to End Business Services (BizOps)
Monitoring, Integration & Automation
−Closed-loop automation to optimize & control
−Cross platform release automation
−Continuous automated testing
Business Outcome
Oriented
Integrated Technology
•Healthcare reform 2014
•Silo’dtechnical teams
Monitoring, Integration & Automation
−Aggregation of all enterprise level monitoring
−Service Operations Insight (SOI) & Spectrum
−CA eHealth, NetQoS
−Application Performance Monitoring (APM Wily)
Enterprise Event Management
Oriented
14
IT Service Focus
•Infrastructure As A Service (IAAS / PAAS)
-Server, Network, Storage, Platforms, Database
•Molina business model (M3C)
Monitoring, Integration & Automation
−SOI customer impact analysis
−CA SOI (Services view)
IT Service
Oriented
Business Focus
•Manage according to IT financial priorities
•Enhanced customer and stakeholder visibility
•End-to-End IT Services
-Application & Infrastructure
Monitoring, Integration & Automation w/CA SOI
−SLA/OLA reporting
−Configuration (CMDB)
−Service Catalog
−IT financial management
−Software version control
Business Service
Oriented
DevOps(Enabler)
IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change
We are
here
Transformation Results
IT culture change: business focused
Reactive to proactive operations
Actively right-size capacity
On-time delivery of new services
62% fewer alarms
71% less tickets
77% faster MTTR
37% more problems solved by Level 1 Operations
Reduced 1,700 alarms/week to 300/week
GAPS

15. 15
Gaps on People, Processes and Tools
People
•Opportunity to improve shared accountability
−Still some “Blame Game”
•Improve cross functional team collaboration
•Improve skills in technical breadth (Dev & Ops)
•Improve IT business understanding
Processes
•Improve metrics to measure:
−Velocity of change and release
−Success rate of change and release
•Improve application telemetry data training
•Improve knowledge of end to end service
•Improve code deployment processes
−Diversity of approaches across systems
−Release Management
Tools
•Cost-effective production like environment
•Automated release
•Automated testing
•Enterprise scale application telemetry benchmarking

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DevOpsDefinition

17. 17
DevOpsOverview

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DevOpsSystem Life Cycle planned for Molina

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For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
Insert appropriate screenshot and textoverlayfrom following“More Info Graphics” slide here; ensure it links to correct page
DevOps

20. 20
For Informational Purposes Only
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