IT Executive Survey: Strategies for Monitoring IT Infrastructure & Services

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 This slide deck summarizes results from a survey to uncover key challenges IT executives face in monitoring IT Infrastructure & services. 47% of the respondents use more than 5 IT monitoring tools to monitor their IT infrastructure, while scalability and the pain of jumping from one monitoring tool to the other were one of key challenges mentioned. Learn more about CA Nimsoft Monitor Snap at http://www.ca.com/snap

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  • Even WFT Cloud will help us create a more secure infrastructure and manage it effectively. They supports a wide range of needs. You maintain control while defining the services, solutions and delivery models suit needs and budget. They help us reduce support time, improve service and provide new levels of productivity.
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IT Executive Survey: Strategies for Monitoring IT Infrastructure & Services

  1. 1. Summary Results • May 2014 Strategies for Monitoring IT Infrastructure & Services
  2. 2. Summary Results • May 2014 Program Overview  Between February and April Gatepoint Research invited selected executives to participate in a survey themed Strategies for Monitoring IT Infrastructure & Services.  Candidates were chosen from various industries were invited via email and 316 executives participated.  Survey participants were senior decision makers with responsibility for data centers, infrastructure, operations, and IT: 20% held the title CxO or VP; 54% were Directors, and 21% were Managers.  Responders overwhelmingly work for large firms: 77% worked for firms with greater than $1.5 billion in annual revenue (Fortune 1000).  100% of responders participated voluntarily; none were engaged using telemarketing.
  3. 3. Summary Results • May 2014 Observations and Conclusions  47% of the respondents use more than 5 tools to monitor their IT infrastructure.  About half of responders say cost (50%) and a siloed approach to monitoring and management (46%) are the main limitations of their current monitoring solution. Among those who reported using more than 5 tools, top concerns were scalability and jumping from tool to tool.  Satisfaction with end to end user experience monitoring relevantly lower than traditional monitoring of servers and networks etc.  Ability to monitor a wide variety of technologies and scalability emerged as the capabilities most valued among responders for a wide variety of technologies. Both rated a 4.3 on a 5 point scale where 5 is “very important.”
  4. 4. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How many physical and virtual servers does your organization monitor for availability and/or performance? Survey responders work for firms that manage many physical and virtual servers: 41% manage more than 1,000. 18% 16% 24% 25% 16% 0% 5% 10% 15% 20% 25% 30% Less than 200 200 to 500 500 to 1000 1000 to 5000 5000 or more
  5. 5. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How many tools are you using to monitor your IT infrastructure (by company size)? 47% of responders use more than 5 tools to monitor their IT infrastructure. 53% 79% 64% 50% 51% 27% 16% 27% 25% 26% 20% 5% 9% 25% 21% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Full Data set <$250 million $250 - 500 million $500 million - $1.5 billion >$1.5billion More than 10 6 to 10 1 to 5
  6. 6. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. What are the challenges or limitations of your current monitoring solutions? (by number of tools used) Among responders who reported using more than 5 tools, scalability, jumping from tool to tool & siloed monitoring approach are top challenges. 29% 29% 30% 30% 30% 31% 30% 34% 39% 13% 16% 16% 21% 22% 21% 24% 23% 20% 53% 55% 54% 48% 48% 47% 46% 44% 41% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Other Effort required for integrations and customizations Ease of use Limited Reporting Time spent diagnosing and resolving issues Added costs for additional features/functions Siloed approach to monitoring and management Jumping from tool to tool, or screen to screen to find the info I need Scalability issues 6 to 10 tools More than 10 tools 1 to 5 tools
  7. 7. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How satisfied are you with your ability to monitor and manage the following? (1-5; 1=not satisfied; 5=very satisfied) Satisfaction level with end to end user experience relatively lower as compared with traditional monitoring of Infrastructure elements 4.00 3.99 3.86 3.81 3.77 3.73 3.71 3.41 3.21 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00 Servers Networks Storage Databases Virtualization platforms Packaged Applications (i.e. Microsoft Exchange, Active Directory) Web sites/apps Cloud environments (SaaS, IaaS, PaaS) End-user experience
  8. 8. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. If you were to replace your existing monitoring tools with a single, unified solution, what capabilities would be the most important to you? (Rate 1-5, 1=Not important, 5=Very important) Responders are looking for multiple capabilities in a unified IT monitoring solution – top desired features are scalability, and ability to monitor a wide variety of technologies. 4.30 4.27 4.26 4.23 4.21 4.11 4.06 3.66 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00 Breadth & depth of technologies that can be monitored Scalability Improved IT operations via a unified view across the environment Cost of monitoring solution Ease of use Out-of-the box & customizable reporting Extensibility and adaptability Multi-tenancy support
  9. 9. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Industry Sectors Survey responders come from a broad range of industries. Manufacturing 38% Financial Services 17% Business Services 15% Retail 8% Health 8% Telecom 7% Wholesale 7%
  10. 10. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Revenue 77% of responders work for firms in the Fortune 1,000. <$250 million 7% $250 - 500 million, 3% $500 million – $1.5 billion, 7% >$1.5billion 77%
  11. 11. Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Job Level Responders are senior IT specialists in decision making roles. Manager, 22% Director, 54% VP, 17% CxO, 2%
  12. 12. Summary Results • May 2014 CA Nimsoft Monitor Put your customers first with a scalable, adaptable and powerful unified monitoring solution. CA Nimsoft Monitor helps your team ensure you’re delivering an optimal customer experience by monitoring the availability and performance of all your services, applications & technologies, both inside and outside your data center, via a single, unified & comprehensive IT monitoring solution. It increases operational efficiency with agility, power, and simplicity, enabling you to spend less time managing your monitoring tools and more time addressing the growing needs of the business. With CA Nimsoft Monitor’s unified architecture and comprehensive monitoring coverage you will finally be able to monitor, measure and report on the metrics that matter the most to your customers, as well as adopt and manage new customer-centric applications and technologies faster than you ever thought possible. Learn more at ca.com/nimsoft or unifiedmonitoring.com

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