1. If Rube Goldberg Ran IT

2. Rube Goldberg (1883 – 1970)
Cartoonist, sculptor, and author
Rube Goldberg was famous for his cartoons depicting complex machines
that perform simple tasks in convoluted ways.

3. IT seems to have a similar talent …
… for making simple tasks complicated.
Let’s have some serious fun!
Here’s what might happen if Rube Goldberg ran IT

4. Simple Task #1:
Resetting a password

5. Seriously: Automate those everyday requests
Even today, IT departments are handling routine, everyday requests
manually.
It’s boring, it’s error-prone, and it’s a waste of your valuable resources.
Worst of all, it takes away your bandwidth to focus on new and
innovative growth initiatives.

6. Simple Task #2:
Ordering a laptop

7. Seriously: Automating multi-step workflows improves
throughput and accountability
In a manual system, requests get lost and approvals sit on hold.
Automation can ensure a consistent process. Requests don’t get lost.
SLAs keep things on-time. Staff get reminded of pending tasks. Users get
feedback on the status of their requests.

8. Simple Task #3: Provisioning a cloud environment

9. Seriously: Set up self-service portals, and tie back-end
systems together
Why do users need to wait around for IT?
Let them do it themselves!
Create a single place for all requests.
Leverage a simple request and approval process.
Remove redundant entry. Why make IT staff manually
move information from one system into another?

10. Simple Task #4: Using a mobile phone to enter a service
request

11. Seriously: Deliver a positive user experience across all
platforms
Users want anytime, anywhere access to the services and applications
they need to do their job.
They don’t have the time or patience for outdated systems and
inefficient processes. And neither do you.

12. Simple Task #5: Speeding up IT

13. Seriously: Business is running faster than ever, and so
should IT
The role of IT has changed – from IT-centric to customer-centric. IT
needs to keep pace with the business to remain relevant. No coding.
Easy to use and understand without extensive training. Cloud-based for
fast and easy deployment, easy upgrade.

14. Simplify your service management.
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• Easy to implement. Easy to maintain. Easy to use.
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