Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

17

Share

Application Performance Management Trends

CA Technologies worked with IDG Research Services to tap the CIO Forum on LinkedIn to gain insight into how enterprise CIOs feel about their ability to monitor application performance and to guage the benefits of using an Application Performance Management (APM) solution. By tapping into this community, our goal was to explore the ability of companies to meet end user expectations with regard to application performance – more specifically we were looking to identify key challenges companies are facing with respect to application performance and to better understand how they might leverage APM solutions to address those challenges.

For more information on CA APM, visit http://www.ca.com/us/products/application-performance-management.aspx?mrm=425887

Related Books

Free with a 30 day trial from Scribd

See all

Application Performance Management Trends

  1. 1. ApplicationPerformanceManagementCONDUCTED ON BEHALF OF CAPRESENTED BY: IDG RESEARCH SERVICESSeptember 2012
  2. 2. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Background and Methodology What did we measure? 1. Importance of monitoring/measuring  Online survey during August 2012 application performance among members of the CIO Forum on 2. Impact from application downtime/ performance problems  100 senior IT managers at enterprise organizations 3. Confidence in ability to meet end-user (ave. gross sales of $4.38B) expectations responded to the survey. 4. Gap between capabilities needed and capabilities companies can deliver  GOAL: to explore the ability of companies in a cross-section of verticals to meet end user 5. Planned investment in application management solutions/services expectations with regard to application performance. 6. Building a business case for APM investment2
  3. 3. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT SURVEY RESULTS3
  4. 4. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT For 8 out of 10 enterprise organizations, monitoring and measuring app performance is an important IT priority. Importance of monitoring/measuring application performance Not important 2012 at all 7% Not very important 14% Very important 48% Somewhat important 31% Q1: With the end-user experience in mind, how important is monitoring and measuring application performance as an IT priority at your company?4 Base: 100 respondents
  5. 5. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Not surprising given more than half (57%) of respondents have experienced a loss of employee productivity due to application downtime/poor performance in the past 18 months Outcomes experienced as a result of problems with critical applications 57% 41% 45% 30% Inadequate or Loss of employee incomplete information Escalating costs productivity due to Too much time spent for decision making of resolving issues application downtime/ resolving urgent issues and problems poor performance limits ability to launch new services and meet changing business demands Q.3: Which of the following has your company experienced in the past 18 months as a result of problems with your critical applications that have impacted end users?5 Base: 100 respondents
  6. 6. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Yet only 16% are very confident in their current ability to meet end-user expectations! Confidence in ability to meet end-user expectations for application performance Very confident 16% Somewhat confident 50% Not very confident 26% Not confident at all 8% Q2: How confident are you in your current ability to meet end-user expectations with regard to application performance?6 Base: 100 respondents
  7. 7. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Companies value quick insight and understanding of the business impact when monitoring and measuring the end-user application experience Importance of capabilities for monitoring/measuring the end-user experience % answering ―very" or ―somewhat" important Ability to quickly and accurately identify 90% problem root cause Proactively identify, diagnose root cause and fix problems before end-users are 90% impacted Prioritizing application issues and problems 85% based on business impact Understand the business impact of poorly 83% performing end-user transactions Ability to link end-user transaction issues to failing infrastructure, application and 82% network components With the exception of “prioritizing application issues based on business impact” fewer than 50% of respondents rate their company’s ability to meet these objectives as excellent or good. Q.4: How important are the following capabilities when monitoring and measuring the end-user experience for your critical applications?7 Base: 100 respondents
  8. 8. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT The largest gap between the capabilities companies need and those they can deliver is in identifying and fixing problems before end users are impacted % rating factor ―very" or ―somewhat" important vs. % noting company is excellent/good at achieving that objective GAP % Importance Ability Proactively identify, diagnose root cause and fix 90% problems, before end-users are impacted 37% 53% 76% Having 100% visibility into all end-user transations across IT environments (physical, virtual, cloud, mainframe) 28% 48% Having a single source of truth on application health and 75% 48% end-user experience 27% Ability to link end-user transaction issues to failing 82% infrastructure, application and network components 35% 47% Prioritizing application issues and problems based on 85% business impact 55% 30% Q.4: How important are the following capabilities when monitoring and measuring the end-user experience for your critical applications? Q.6: How would you rate your company’s ability to meet the following objectives with regard to monitoring and maintaining end users’ experiences?8 Base: 100 respondents
  9. 9. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT When resolving end-user problems, the proactive detection of issues and problems was rated as somewhat/very important by the largest number of respondents (93%), with rapid root cause analysis close behind (91%) Importance of capabilities for resolving end-user problems with critical applications % answering ―very" or ―somewhat" important 93% 91% 89% Sixty-two percent of organizations with <$500M in revenue say eliminating finger pointing between teams is important, compared with 89% of $500M+ organizations. Proactively detecting Performing root application issues and cause analysis quickly, Prioritizing application problems to resolve problems before issues and problems users are affected based on business impact Q.5: How important are the following capabilities when resolving end-user problems with your critical applications?9 Base: 100 respondents
  10. 10. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT On average, companies expect the level of investment in APM to increase by 29% over the next year Investment in APM solutions/services $613,651 $474,011 29% Average amount invested in Average amount of planned % change in mean 2012 investment in 2013 investment Application performance management (APM) is defined as a process and use of a related IT solution to detect, diagnose, remedy and report application’s performance to ensure that it meets or exceeds end-users’ and businesses’ expectations. Q.7: How much is your company investing in 2012 in application performance management solutions/services, and how much will your company invest in 2013?10 Base: Respondents providing a numerical response
  11. 11. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Issues with the performance of critical applications are driving/would be most likely to drive investment in APM solutions Factors driving investment in APM solutions/services Top 3 responses 59% 49% 49% A performance problem Demand for IT Improving end user/ with critical application accountability (SLA customer satisfaction (revenue management, SaaS generating, customer/partner vendors, business facing, internal productivity) service management, etc.) Q.8: Which of the following factors are or would drive an investment in application performance management solutions/services at your company?11 Base: 100 respondents
  12. 12. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT A majority of respondents cite spending less time/resources on the resolution of urgent issues as a key benefit to APM Most appealing benefits of APM Top responses Less time and resources spent resolving urgent issues 53% Faster troubleshooting/Fewer 49% escalations/Less finger pointing Higher service quality/ability 45% to meet SLAs Ability to understand end-user experience in complex virtualized 43% and cloud environments Increased efficiency 41% Increased productivity 41% Q.9: Which of the following benefits are most appealing as it pertains to APM?12 Base: 100 respondents
  13. 13. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT When talking with non-IT stakeholders, a majority of respondents would cite improved end-user experience and increased productivity as key benefits of APM APM benefits to highlight to non-IT stakeholders Top 3 responses 53% 52% 43% Improve end-user Increased Cost control/ experience productivity savings Q.11: When discussing APM with non-IT internal stakeholders, which benefits would you highlight internally to the business?13 Base: 100 respondents
  14. 14. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Four out of ten (43%) companies surveyed utilize APM solutions during pre-production phases of the application development lifecycle Production Development 46% 24% Quality Staging assurance 15% 24% Performance testing 30% Q.12: During which stages of the application development lifecycle is your company utilizing application performance management solutions/services? (Please check all that apply.)14 Base: 100 respondents
  15. 15. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Improved service quality is a key business benefit of APM in the pre-production phase of the application development lifecycle Business benefits associated with using APM 54% Top 3 responses 38% 38% Improved service Reduced operational Improved quality costs decision-making Q.13: From a business perspective, what benefits do you associate with utilizing application performance management solutions/services in the pre-production/testing phase of the application development lifecycle?15 Base: 100 respondents
  16. 16. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT Service quality improvements to the business are also a key IT benefit of utilizing APM solutions during pre-production IT benefits associated with using APM Top responses 48% 45% 39% 34% Improved service quality Provides a realistic picture Improved Reduced IT costs to the business of how the app will perform decision-making in the market Q.14: What IT benefits do you associate with utilizing application performance management solutions/services in the pre- production testing phase of the application development lifecycle?16 Base: 100 respondents
  17. 17. APM SaaS is at the very early stage of the adoption curve, with the majority of companies reporting no immediate plans to implement Usage of APM SaaS 4 out of 10 of these companies are using APM SaaS to monitor only some of their critical business applications Usa APM SaaS in some capacity, 24% No plans to Plan to implement APM implement APM SaaS, 61% SaaS in next 12 months, 15% Half of these companies will just be starting to engage with their MSP on this topic over the next 12 months as opposed to a partial or full implementation Q.16: How is your company currently using or how do you plan to use APM SaaS?17 Base: 100 respondents
  18. 18. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT When asked about the importance of APM capabilities, cost was rated as somewhat or very important by nearly 9 in 10 respondents Importance of APM capabilities % answering ―very" or ―somewhat" important 89% 85% Perhaps not 82% surprisingly, scalability is significantly less important for organizations with <$500M in revenue: only 57% rate it as important compared with 89% of $500M+ organizations. Cost Ease of use Breadth of APM capabilities Q.15: How important are the following APM capabilities to your company?18 Base: 100 respondents
  19. 19. Conclusions  Satisfying the user – whether that is a customer or an internal employee user – is still a top priority.  IT managers understand the importance of monitoring and measuring application performance, but are frustrated in their ability to do so.  Despite static budgets and constrained staffs, they recognize the strategic value of APM.  More IT organizations are becoming proactive, preparing to invest more in APM as well as embracing the dev-ops trend by moving APM earlier in the life cycle.  APM products must equip IT to handle the escalating demands of the future: — Keep up with the growing number and complexity of applications — Contend with different software distribution models — Span the application life cycle and — Empower IT staffs to be proactive rather than reactive19
  20. 20. Market Pulse: APPLICATION PERFORMANCE MANAGEMENT20
  • AliNagaSaputra

    Mar. 13, 2020
  • GOWRISHANKAR35

    Jun. 7, 2019
  • rigarg1

    Apr. 2, 2019
  • ksbaxter

    Feb. 19, 2019
  • anandpachchhapur

    Jan. 24, 2018
  • jungleriver

    Oct. 29, 2017
  • TotyuTotev

    Aug. 24, 2017
  • ImadHassani

    Jan. 22, 2017
  • oeegee

    Apr. 21, 2016
  • vuqkien9

    Nov. 6, 2015
  • rodfloper

    Aug. 7, 2015
  • pkshivdasnair

    May. 30, 2015
  • emmanuelotchere

    Oct. 23, 2014
  • khandhedia

    Jun. 20, 2013
  • systemsmgmtzen

    Mar. 18, 2013
  • cialis-lilly

    Feb. 12, 2013
  • hjyang27

    Dec. 1, 2012

CA Technologies worked with IDG Research Services to tap the CIO Forum on LinkedIn to gain insight into how enterprise CIOs feel about their ability to monitor application performance and to guage the benefits of using an Application Performance Management (APM) solution. By tapping into this community, our goal was to explore the ability of companies to meet end user expectations with regard to application performance – more specifically we were looking to identify key challenges companies are facing with respect to application performance and to better understand how they might leverage APM solutions to address those challenges. For more information on CA APM, visit http://www.ca.com/us/products/application-performance-management.aspx?mrm=425887

Views

Total views

61,873

On Slideshare

0

From embeds

0

Number of embeds

186

Actions

Downloads

0

Shares

0

Comments

0

Likes

17

×