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Agile Operations Keynote: Redefine the Role of IT Operations With Digital Transformations

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Agile Operations Keynote: Redefine the Role of IT Operations With Digital Transformations

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Agile Operations Keynote: Redefine the Role of IT Operations With Digital Transformations

  1. 1. World® ’16 Content Area Keynote: Digital Transformation Redefines the Role of IT Operations Ali Siddiqui - General Manager, Agile Operations Business Unit Chris Kline - VP, Product Management Dan Holmes - VP, Product Management DO4T01S DEVOPS – AGILE OPERATIONS
  2. 2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD For Informational Purposes Only Terms of this Presentation © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The presentation provided at CA World 2016 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary. Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. This presentation is based on current information and resource allocations as of November 14, 2016, and is subject to change or withdrawal by CA at any time without notice. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available to new licensees in the form of a regularly scheduled major product release. Such release may be made available to licensees of the product who are active subscribers to CA maintenance and support, on a when and if- available basis. The information in this presentation is not deemed to be incorporated into any contract.
  3. 3. 3 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Abstract While digital transformation initiatives begin with the goal of improving customer interactions, each initiative introduces new, complex monitoring issues that challenge the capacity of IT operations professionals. Leveraging cloud, analytics and virtual networking technologies, IT ops can support digital engagement at scale, but the combination of these initiatives can exponentially increase alert levels and introduce more monitoring blind spots. New technologies like microservices and a faster pace of change demand new thinking and approaches that employ the latest analytical techniques to correlate user, app and infrastructure insights into a new, holistic view of the user experience. Join Ali Siddiqui, General Manager of Agile Operations at CA Technologies, as he outlines how the role of IT operations is evolving and becoming more agile to meet the needs of digital transformations. Chris Kline and Dan Holmes, product management leads for CA Application Performance Management and CA Infrastructure Management, respectively, will join Ali to detail how their solutions address these new needs for modern monitoring. Ali Siddiqui CA Technologies General Manager, Agile Operations Business Unit
  4. 4. 4 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Experience is Everything. Customer Experience is the prime differentiator in business today. A simple concept that relies on one critical ingredient 4 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
  5. 5. 5 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD + + ++ Behind Every Great Experience 5 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
  6. 6. 6 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD CORRELATED PREDICTIVE ANALYTICS We Are All Digital Experience Engineers BEHAVIORS ANOMALIES PATTERNS DESIGN INFRASTRUCTURE CODE
  7. 7. 7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Built to Last Now Means Built to Change CODE INFRASTRUCTUREDESIGN 80% Of data collected is unstructured1 VARIETY 1 – Gartner Blog – Big Content: The unstructured side of Big data - http://blogs.gartner.com/darin-stewart/2013/05/01/big-content-the-unstructured-side-of-big-data/ 2 – State of DevOps 2016 - https://puppet.com/resources/white-paper/2016-state-of-devops-report 3 - What value does Log Analysis bring to IT Operations - http://blogs.vmware.com/management/2015/06/value-log-analysis-bring-operations.html 200x More frequent deployments2 VELOCITY 250MbDaily Logs generated By average vSphere deployment3 VOLUME
  8. 8. 8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Converting Data into Insights and Answers of CIOs are looking beyond backward- looking reporting to forward-looking predictive analytics2 80% For too long, IT Operations Management has been a series of “big data” challenges in terms of scale and complexity being managed with multiple, often isolated, largely manual, “small data” tactics and tools1 “ 50% …of enterprises will actively use AIOps platforms to provide insight into both business execution and IT Operations3 1 - Innovation Insight for Algorithmic IT Operations Platforms – Gartner – G00296380, March 2016 2 – Digital Business Initiatives Demand the Use of IT Operations Analytics to Spark Transformation - G00273026, March 2015 3 – Applying AIops Platforms to Broader Datasets Will Create Unique Business Insights – Gartner – G00296361, July 2016 © 2016 CA. ALL RIGHTS RESERVED.8 @CAWORLD #CAWORLD
  9. 9. 9 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD PERFORMANCE METRICSUSAGE REPORTS MACHINE LOGS Application Experience Machine Logs BUSINESS INSIGHTS OPERATIONAL INTELLIGENCE Store Search Correlate Open Elastic Platform Predict PrescribeDiagnose Predictive Analytics
  10. 10. 10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
  11. 11. 11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD When User Experiences Fail DESIGN INFRASTRUCTURECODE Business Insights © 2016 CA. ALL RIGHTS RESERVED.11 @CAWORLD #CAWORLD
  12. 12. 12 © 2016 CA. ALL RIGHTS RESERVED. Experience Engineering DESIGN © 2016 CA. ALL RIGHTS RESERVED.
  13. 13. 13 © 2016 CA. ALL RIGHTS RESERVED. DESIGN Experience Engineering © 2016 CA. ALL RIGHTS RESERVED.
  14. 14. 14 © 2016 CA. ALL RIGHTS RESERVED. CODE Experience Engineering © 2016 CA. ALL RIGHTS RESERVED.
  15. 15. 15 © 2016 CA. ALL RIGHTS RESERVED. CODE GROUPS OF EXPERIENCES Experience Engineering © 2016 CA. ALL RIGHTS RESERVED.
  16. 16. 16 © 2016 CA. ALL RIGHTS RESERVED. CODE CORRELATED ROOT CAUSES Experience Engineering © 2016 CA. ALL RIGHTS RESERVED.
  17. 17. 17 © 2016 CA. ALL RIGHTS RESERVED. CODE Correlation: Contextual Linking from Experience to Root Cause Experience Engineering CA App Experience Analytics CA APM
  18. 18. 18 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD App Experience Analytics - Concept Car Revealed here today at 12:45! © 2016 CA. ALL RIGHTS RESERVED.18 @CAWORLD #CAWORLD
  19. 19. 19 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Gene Kim & DevOps– Today @ 4:30 Verizon Wireless – Thursday @ 1:45 Custom Dashboards Today @ 3:00 IT in Boardroom– Thursday @ 4:30 APM/AXA Integration Thursday @ 3:00 Elastic/Kibana– Thursday @ 4:30 KEY SESSIONS TECH TALKS HANDS ON LABS App Experience Analytics in Action © 2016 CA. ALL RIGHTS RESERVED.19 @CAWORLD #CAWORLD
  20. 20. 20 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD 54321It’s The Network
  21. 21. 21 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD When User Experiences Fail DESIGN INFRASTRUCTURECODE Operational Intelligence © 2016 CA. ALL RIGHTS RESERVED.21 @CAWORLD #CAWORLD
  22. 22. 22 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD The Advent of Agile Infrastructure WHAT DRIVES INFRASTRUCTURE CHANGES? Speed to market Operational agility New app requirements Not your datacenter Highly dynamic No app context WHAT CHALLENGES PERSIST?
  23. 23. 23 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Application Delivery Chains are Changing Software Defined Networks Public Cloud Corporate Network Private Cloud Public Cloud Branch Offices SD WAN Branch Offices SD WAN
  24. 24. 24 © 2016 CA. ALL RIGHTS RESERVED. Monitor Existing and Hybrid Cloud Infrastructure INFRASTRUCTURE + + + + TRADITIONAL DYNAMIC PRIVATE CLOUD PUBLIC CLOUD SAAS Experience Engineering PERFORMANCE & LOG ANALYTICS
  25. 25. 25 © 2016 CA. ALL RIGHTS RESERVED. Monitor Dynamic Networks that are Software Controlled INFRASTRUCTURE Experience Engineering + + + + OPENSOURCE SDNTRADITIONAL SD-WAN PERFORMANCE, FAULT & LOG ANALYTICS
  26. 26. 26 © 2016 CA. ALL RIGHTS RESERVED. CODE Link the Experience with the Infrastructure Experience Engineering ASSISTED TRIAGE EMERGING PROBLEMS © 2016 CA. ALL RIGHTS RESERVED.
  27. 27. 27 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Infrastructure Monitoring Best Practices Stories @ 12:45 OneNeck Monitors Microsoft Azure @ 3:00 Telefonica Powers Hybrid Cloud @ 3:45 Comcast Case Study @ 12:45 SDN Customer Panel @ 3:00 Coty Case Study @ 3:45 Ecolab Case Study @ 4:30 KPN Case Study TODAY THURSDAY © 2016 CA. ALL RIGHTS RESERVED.27 @CAWORLD #CAWORLD
  28. 28. 28 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD True Digital Experience Engineering © 2016 CA. ALL RIGHTS RESERVED.28 @CAWORLD #CAWORLD
  29. 29. 29 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD CORRELATED PREDICTIVE ANALYTICS We Are All Digital Experience Engineers BEHAVIORS ANOMALIES PATTERNS DESIGN INFRASTRUCTURE CODE
  30. 30. 30 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. ALL RIGHTS RESERVED.30 @CAWORLD #CAWORLD
  31. 31. 31 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. ALL RIGHTS RESERVED.31 @CAWORLD #CAWORLD
  32. 32. 32 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD ADP Robert Conatser Tech & App Management Lead Niraj Amin Design Engineer © 2016 CA. ALL RIGHTS RESERVED.32 @CAWORLD #CAWORLD
  33. 33. 33 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. ALL RIGHTS RESERVED.33 @CAWORLD #CAWORLD
  34. 34. 34 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD KPN Ruud Kitselaar IT Architect © 2016 CA. ALL RIGHTS RESERVED.34 @CAWORLD #CAWORLD
  35. 35. 35 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. ALL RIGHTS RESERVED.35 @CAWORLD #CAWORLD
  36. 36. 36 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Cognizant Rene Lopez Vice President, Platforms © 2016 CA. ALL RIGHTS RESERVED.36 @CAWORLD #CAWORLD
  37. 37. 37 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Thank you! © 2016 CA. ALL RIGHTS RESERVED.37 @CAWORLD #CAWORLD

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