CARL ABRC Survey Results april 2011


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CARL ABRC Survey Results april 2011

  1. 1. Using Social Media in Canadian Academic Libraries: A 2010 - 2011 CARL / ABRC Libraries Survey Phase I Data Analysis Dean Giustini / UBC Biomedical Branch Librarian / April 2011 UpdateThis research was partly funded by a CARL / ABRC Research in Librarianship Grant 1
  2. 2. Executive SummaryThis preliminary report presents a phase I data analysis of a two-part survey of Canadianacademic librarians entitled ‘Using Social Media in Canadian Academic Libraries: CARL/ABRCSurvey, 2010’. The analysis and distribution of this raw data has been done in a spirit of openaccess and scholarship – much like the phenomena of the web itself (or academic library 2.0.)If you or your colleagues require any additional data or information pertaining to the survey, donot hesitate to ask for assistance Where information captured was seento identify respondents (or their libraries), this information was removed from the results.Important points: • The survey data is derived from ~400 respondents across Canada who completed our survey during the 31 day period from Friday, October 08, 2010 to Monday, November 08, 2010. (A French version of the survey ran from October 20 to November 8, 2010) • In total, 400 surveys [in English] and 65 [in French] were completed. The French responses are not included in the English results at this time. Stay tuned. • According to 2008 CARL / ABRC statistics (see References), there are about ~1316 academic librarians working within CARL / ABRC designated libraries. With 400 completed surveys, this puts our response rate for the English version at ~30%. • A number of survey responses (~20) were not counted in the final completion rates because they were 1) incomplete or 2) because respondents did not currently work at a CARL / ABRC library or did not indicate that they did. • A detailed narrative analyses of this survey data will be completed after Phase II • Note that CARL / ABRC recently published a list of competencies for academic librarians that includes social media. (See references on pg. 4.)Some preliminary findings: • About 68% of Canadian academic librarians responding to our CARL / ABRC survey use a range of desktop, laptop and handheld computers for between 6 to 9 hours daily (pg. 3) 2
  3. 3. • 68% of the Canadian academic librarians responding to our survey said they have more than a working knowledge or advanced knowledge of social media (pg. 5)• Social media tools such as collaborative writing tools, wikis & Google Docs (92%), blogs (96%), RSS feeds (76%), video-sharing (79%), social networking sites (76%) are used most-often by Canadian academic librarians• Some respondents indicated that two social networking tools are never used by the individual librarian responding; they are Twitter (46%) and Second Life (90%)• See much of the rich content and information shared about the use of social media tools in the comments sections on pgs. 13-26 and 42-48 of this document• On page 48, social media was rated in importance for the following library activities: o announcing library events - 90% said social media was either ‘important’ or ‘very important’ for announcing library events o communicating directly with students - 89% said social media was either ‘important’ or ‘very important’ for communicating with students o marketing the library - 87% said social media was either ‘important’ or ‘very important’ for this activity for marketing the library o promoting workshops - 85% said social media was either ‘important’ or ‘very important’ for this activity for promoting library workshops o for fundraising - 53% said social media was either ‘important’ or ‘very important’ for this activity for fundraising o strategic goals - 54% said social media was either ‘important’ or ‘very important’ for strategic planning• On page 71 of this document, respondents were asked to indicate how much of a priority the following statements were to them: o Librarians should have basic knowledge of social media - 77% of those responding said this was either a ‘high’ or ‘very high’ priority o Librarians should know how social media fits with scholarly communication - 75% of those responding said this was either a ‘high’ or ‘very high’ priority 3
  4. 4. o Librarians should be aware of pros/cons of social media - 84% of those responding said this was either a ‘high’ or ‘very high’ priority o Each library should have a social media librarian - 23% of those responding said this was either a ‘high’ or ‘very high’ priority o Librarians should be able to advise faculty - 61% of those responding said this was either a ‘high’ or ‘very high’ priority • On page 92 of this document, respondents were asked to indicate how accurate the following statements were to them: o My library supports use of social media - 80% of those responding said this was either a ‘somewhat accurate’ or ‘accurate’ o I want to deepen my knowledge of social media - 77% of those responding said this was either a ‘somewhat accurate’ or ‘accurate’ o I am ready to try new things in my use of social media - 80% of those responding said this was either a ‘somewhat accurate’ or ‘accurate’Some salient quotes: • “…I use blogs to keep current with developments in the field of librarianship, as well as other news and interests that may benefit my work. I use instant messaging for chat reference / research assistance; Twitter for library communications and to keep up with twitter feeds of other libraries and persons / things of interest. RSS for same purposes as blogs. Social networking to make professional connections and to maintain library pages. Video to promote library services. Wikis - to facilitate collaboration /sharing / communication in working groups…” • “…Im a web development librarian and feel that some of these services (Twitter/ Facebook/ Blogs) [can be used] as services to get our library news and events out into the world. I also use some of these services personally throughout the day as well…” • “…the use and usefulness [of social media] varies depending on whether they are being used for distributing information, receiving information or conducting synchronous communication. Application is also a factor determining perceived usefulness. In other words, while participating in an online course, social networking can be used as a means 4
  5. 5. of communication among participants whereas among colleagues on a taskforce the work can be created and communicated via a wiki…” • “… I think ALL librarians should know how to manage social media. I do not see how you can be an effective and efficient academic librarian if you just have "some basic knowledge of the major social media tools" and just one person in a workplace in the social media tools "knowledge holder"…Finally, the ‘overall impressions’ of social media by the survey respondents can be seen in moredetail on pgs. 117-131. Cross-tabulations of this data (e.g., how many librarians at one universityresponded in a certain way) will be forthcoming in our final report.Dean GiustiniUBC Biomedical Branch LibrarianApril 2011References • Aharony N. Web 2.0 use by librarians. Library & Information Science Research 2009; 31(1):29-37. • Bejune M, Ronan J. Association of Research Libraries. Spec Kit 304. "Social software in libraries". July 2008. • Bronstein J, Aharony N. Views and Dreams: A Delphi Investigation into Library 2.0 Applications. Journal of Web Librarianship 2009;3(2): 89-109. • CARL / ABRC. Statistics. • CARL / ABRC. Core competencies for 21st Century CARL librarians, October 2010 http:// • Chan HHR. Murdoch University Library: A Web 2.0 Journey. Murdoch University Library, Western Australia. ALSR 2010: Conference towards Future Possibilities. • [Charnigo L, Barnett-Ellis P. Checking Out the impact of a digital trend on academic libraries. Information Technology and Libraries 2007;26, (1): 23-34.] • Chawner B. Spectators, not players: information managers use of web 2.0 in New Zealand. Electronic Library 2008;26(5): 630-649. • [Chu SK. Using wikis in academic libraries. Journal of Academic Librarianship March 2009; 35(2):170-176.] • Chu M, Nalani M. The problems and potential of MySpace and Facebook usage in academic libraries. Internet Reference Services Quarterly 2008 13(1):69-85. • Connell RS. Academic libraries, Facebook and MySpace, and student outreach: a survey of student opinion. portal: Libraries and the Academy 2009 9(1):25–36. • Conole G. "Disruptive Technologies or New Pedagogical Possibilities". Eduserv Foundation Symposium 2008 - Grainne Conole. • Couper M. Whither the web: web 2.0 and the changing world of web surveys. 5
  6. 6. • Creswell, J. W. (1998). Qualitative inquiry and research design: Choosing among five approaches. California: Sage.• [Draper L, Turnage M. Blogmania: blog use in academic libraries. Internet Reference Services Quarterly. 2008;13(1):15-55.]• Giustini D, Wright MD. Twitter: an introduction to microblogging for health librarians. JCHLA/JABSC 30, 1, Winter 2009• [Greenhow C. Social scholarship: applying social networking technologies to research practices. Knowledge Quest, Mar/Apr2009, 37(4):42-47.]• Habib M. Toward academic library 2.0: development and application of a library 2.0 methodology. Thesis, 2008. see concept models• Hendrix, D., et. al. Use of Facebook in academic health sciences libraries. J Med Libr Assoc 2009;97(1):44-7.• Kelly, B. (2008). Web 2.0: Addressing the barriers to implementation in a library context. Bath, UK: University of Bath, UKOLN.• KnowledgeWorks Foundation (2006). 2006-2016 map of future forces affecting education. Palo Alto, CA: Institute for the Future and KnowledgeWorks Foundation. Available at:• Kroski E. The social tools of web 2.0: opportunities for academic libraries. Choice 2007;44(12):2011-21.• Lenhart A. Twitterpated: mobile Americans increasingly take to tweeting. Pew Internet & American Life Project. 2009• Linh NC. A survey of the application of Web 2.0 in Australasian university libraries. Library Review 2008• Murphy J, Moulaison H. Social networking literacy competencies for librarians: exploring considerations and engaging participation. Contributed Paper, ACRL 14th National Conference, Pushing the Edge: Explore, Engage, Extend March 14, 2009. and his paper.• [Powell RR. Basic research methods for librarians. Contemporary studies in information management, policy, and services. Information Management Policies and Services Series. Greenwood Publishing Group, 1997.]• Putnam LL. Professional writing and publishing: resources for librarians. College & Research Libraries News April 2009;70(4).• [Rea LM. Designing and conducting survey research: a comprehensive guide. Jossey- Bass, 1997.]• [Rogers CR. Social media, libraries, and web 2.0: how American libraries are using new tools for public relations and to attract new users. German Library Association Annual Conference May 2009]• Secker J. LASSIE: Libraries and Social Software in Education. "Case Study 5:Libraries and Facebook" January 2008. University of London Centre for Distance Education Teaching and Research Awards.• [Stephens M. The pragmatic biblioblogger: examining the motivations and observations of early adopter librarian bloggers. Internet Reference Services Quarterly. 2008;13(4):311-345]• Tripathi M, Kumar S. Use of Web 2.0 tools in academic libraries: a reconnaissance of the international landscape. International Information & Library Review [serial online]. September 2010;42(3):195-207. 6
  7. 7. • Xu C, Ouyang F, Chu H. The academic library meets web 2.0: applications and implications. Journal of Academic Librarianship; Jul2009 35 4 324-331.Please see additional information about this project here: 7
  8. 8. Using Social Media in Canadian Academic Libraries 20101a) Which of the following computer devices do you regularly use to access the web in yourwork as an academic librarian? [check all that apply]1b) On an average library workday in the past month, how many hours did you spend each day doingwork on computers and mobile devices? [e.g., browsing, doing e-mail, searching, reading, writing] 8
  9. 9. 9
  10. 10. 2) Where would you put yourself in terms of your social media knowledge on the following listfrom no knowledge through to a lot of knowledge? 10
  11. 11. a) Blogs (reading or writing posts) (Frequency of use )b) Instant messaging (Meebo, GoogleTalk) (Frequency ofuse ) 11
  12. 12. c) Microblogging (e.g., Twitter, Yammer) (Frequency of use ) 12
  13. 13. d) RSS Aggregators (e.g., Bloglines, iGoogle) (Frequency of use ) 13
  14. 14. e) Social networking (e.g., Facebook, LinkedIn) (Frequency of use )f) Videosharing (e.g., YouTube, Vimeo) (Frequency of use ) 14
  15. 15. g) Wikis (e.g., PBWorks, Wikipedia) (Frequency of use )a) Blogs (reading or writing posts) ( Perceived usefulness)b) Instant messaging (Meebo, GoogleTalk) ( Perceivedusefulness) 15
  16. 16. c) Microblogging (e.g., Twitter, Yammer) ( Perceivedusefulness)d) RSS Aggregators (e.g., Bloglines, iGoogle) ( Perceivedusefulness) 16
  17. 17. e) Social networking (e.g., Facebook, LinkedIn) ( Perceived usefulness) 17
  18. 18. f) Videosharing (e.g., YouTube, Vimeo) ( Perceivedusefulness)g) Wikis (e.g., PBWorks, Wikipedia) ( Perceived usefulness) 18
  19. 19. 3.1) Among the specific tools you currently use above (e.g., Meebo, Twitter, YouTube),describe briefly below how you use them in your work. (Or, proceed to next question)I use Twitter every day, blogs and wikis.Library blog also updates to Twitter feed - send news updates regularly to our Twitter followers,and also is on main page of library websiteI use twitter to get news but, honestly, rarely discover work related information I wouldnt seethrough "traditional" media. Social networking tools are useful for being social but I haventfound a way to use them to engage with students. RSS feeds are good idea in theory but it is stilldifficult not to be overwhelmed with the amount of information in my account.I don’t [use these tools] .. I prefer more established contentI twitter on behalf of our library; we just started a few weeks ago. I also use meebo on mylibguides.find information quickly in WikipediaWikis for project collaboration - keeping drafts and resources in one place for everyone toaccess. Facebook is interesting - many of us at work are "friends" and though we dont really useit specifically for work, we do announce work-related milestones and give and receive positivefeedback to each other. It is a great way to get to know each other a bit better, which I think hashelped us work together face-to-face. 19
  20. 20. Blogs, Twitter, Google Reader: keeping up with trends and important articles. YouTube: Ioccasionally watch videos relevant to the subject areas Im responsible for (eg a video onpyrosequencing the other day), or videos created by other depts at the university. Facebook: Iget a bit of professional news this way but use it for personal purposes. Meebo: In the nearfuture I will be providing chat reference via Meebo. Wikis: I use the HLWIKI Canada extensively.Students in my liaison areas can use Meebo chat to ask me questions - this has been useful. Wehave a library Twitter and Facebook account that we use frequently, and our help videos are verypopular on youtube.RSS aggregators: to collect blog postings relevant to my work in a single locationShare YouTube videos of relevance with staff, studentsMainly to communicate and share information/resources with other librarians in myorganization, and also generally for research and to keep up to date with trends in ourprofession.YouTube - get help on how to search a database; find good examples to post to my researchwebsites or to use in instruction. RSS (email alerts actually) - keep up on LIS lit. and save toRefWorks or deliciousI have meebo widgets embedded in my subject guides, and am logged in daily while at work. Wealso use Meebo as the librarys "Ask a Librarian" tool.We use PBworks to host our reference wiki. We keep reports, presentations, meeting agendasand FAQs on the wiki.Watching videos on Youtube of past conferences. I keep my own research blog.Use YoutTube videos to make presentations more interesting, illustrate concepts, etc. UseFacebook to connect with other medical librarians. Use IM to connect with students. Use GoogleReader to keep track of publications and blogs. Tried using Google Docs and Wikis for work-related documents, but found no one was checking them or updating them other than me, so Iabandoned them.following colleagues, friends. keeping up with areas of interest in the fieldMy library has a blog and Twitter feed to keep students on top of whats happening in the libraryand to "talk" with them.We re-post videos that relate to their coursework on our LibGuides.Meebo for chat reference; blogs for library news/events (and I read library & tech blogs regularlyto keep up to date), rss feeds every day to keep up to date (plus we have some on the libraryweb site for new content alerts, and I teach sessions for faculty/students on how to use/set uprss feeds), Facebook sometimes for discussions with a group of students I supervise (they doinstruction), video sharing for instruction videos, our Intranet is a wiki & we use it for informationsharing & group collaborationto follow information themes of interest or importance and to comment and question forclarification/understanding. 20
  21. 21. Blogs - to keep current with developments in the field of librarianship, as well as other news andinterests that may benefit my work. Instant messaging - for chat reference / research assistance.Twitter - for library communications and to keep up with twitter feeds of other libraries andpersons / things of interest. RSS - for same purposes as blogs. Social networking - to makeprofessional connections and to maintain library pages. Video - to promote library services. Wikis- to facilitate collaboration/sharing/communication in working groups.Blogs and Twitter = follow certain sites/people that relate to my work or professional interestsMeebo = have a widget on my research guide and use it to communicate with students RSS =receive updates from journal table of contents Videosharing = use it to help students understandconcepts (information literacy, etc.) Wikis = we use several internal wikis (SharePoint) at work forcommitte work, projects, groups, etc.Monitor to keep up with trends.I use them to gather information about trends, issues, best practices. I post public serviceannouncements on various media to highlight what our branch library is doing.1. Blog used as a means of interacting with clients re complaints/suggestions. 2. Wiki used fordissemination of general staff information -- used mostly in a static rather than interactivemanner. 3. wikis used for management of committee communications.Use RSS Aggregators to stay current in areas of interest. Use the library blog to promote librarynews and events. We have an IM reference service.use a blog to post instructional material (i.e. PDFs of presentation slides - provides one-stop formy users, as well as an archive of my instruction). The blog software that I use is mandated bythe institution I work at.I post an App of the Week to our Librarys Facebook and Twitter pages as well as the latest newsfrom the Library. I just constructed those pages in September 2010. I use Skype and MSN to meetwith colleagues at our other location 15 hours away. I have our collections and Evergreen blogconnected to my RSS feeds which helps me keep up with information from my colleagues whomanage those blogs. We use Sharepoint, vs. PBWorks for ex. This is a school wide tool and I useit to share information and documents related to our Equipment Booking program as staff tendto look there vs. our website. I share videos on our website via Camtasia. While I can post themto YouTube the quality is so poor I have yet to. They appear much better on our website.Instant messaging I use sometimes for reference services. YouTube I check for other librariesinstruction videos, and for our universitys instruction videos. Wikipedia I sometimes use for myown reference in digital matters. I read some professional blogs, like Stevens Lighthouse, to stayup-to-date.Wikis have become extremely useful to me. We are putting all our documentation up on wikisand also using them to record notes and brainstorming from various teams and projects.Put out our news on a blog and cross-post to twitter and facebook. Use Google Reader to viewRSS feeds to which I subscribe. Have created Wikis in the past. Use IM at work everyday to stay intouch with work colleagues. We have [SNIP] affiliated hospital libraries and it is often easier to 21
  22. 22. IM them.Mostly to contact other librarians within my institutionI use twitter to keep up to date with trends in academic libraries, technology, and medicine.GTalk used constantly to communicate with colleagues; RSS aggregators so I can scan the blogsand pick what I need to read immediately; dont have much professional use for FB or twitter;wikis are used both for projects and as information resourcesBlogs are written for students, communicating skills which progress with them throughout theschool year (e.g. September blogs about navigating library site, October blogs about navigatingspecific databases)Read library-related blogs. Our library has a Facebook page but I dont think its particularlyuseful; I use Facebook personally but not for work. RSS is good for new materials in my subjectareas as well as updates on blogs I watch. YouTube is good for finding videos but havent sharedmy own.I use these tools when Im looking for ideas for training or lately for an all-day retreat wereputting on for librarians and I need articles, video, etc.I dont personally use Twitter for work, so I said "never", but my library does have a Twitter feedwhich I think is useful. Similarly for videosharing - I rarely use this at work, but some of mycolleagues do and I think theres a lot of potential there.I use a chat program for virtual reference. I also use Jing to make videos that I share withindividuals or post on my subject guide pages.Wiki for procedures, Blog for updates to procedure and policy, Facebook for contact with othersoutside my library.I manage a library Twitter account so I tweet library news etc. I am in the process of creating aFacebook page for my liaison areas.Use Meebo to do IM at work, YouTube in teaching, RSS feeds to keep updated and Wikis &Googledocs to work on projectsTwitter is great for breaking library trends / very uptodate info and great for followingconferences that you are both attending or cannot attend.use them for collections, to follow conferences when i cant attend, references to new digitalprojects and academic programs, to get news and information, for networking, for finding outabout everything basicallyIve used wikis to collaborate on a working group with librarians from other institutions; blogscan be very useful for keeping up to date on current issues; LinkedIn has relevance for raisingawareness of my role and experience.YouTube: finding videos on *how* to do things Wiki: finding quick definitionsprimarily for online and in-person reference service personal use as well 22
  23. 23. I have a chat widget embedded in my LibGuides and I also provide my contact information forgoogle talk and MSN. Twitter I use to promote events at our university, library, articles that ourprofessors have published, to pass on things that I fine interesting or just to simply let peopleknow what kind of day Im having. I like to embed YouTube videos on my LibGuides and I tend tochange the videos monthly. Several associations that I belong to have a blog as our webpresence. When I was a student intern at another university I created a departmental wiki for alibrary department to use as their procedure and policy manual. Two years later it is still beingupdated.Blogs - to share information about classes and assignments with other librarians working on thesame reference desk. IM - to provide back up for a student librarian working on the referencedesk and to provide IM reference.Blogs - sharing information and thoughts and staying abreast of others thoughts/insights Wikis -shared work Social networking - networking Instant messaging - communicating during meetingsetc. quick answer RSS - staying up to date on current issuesIM chat for reference service, twitter for keeping up with service issues related to im chat,youtube - review other location usesI use wikis (PBWorks) to jointly create documents for national committees Im on. I use socialnetworking (Facebook) to answer reference questions and (LinkedIn) to network with colleagues.I use Twitter to keep up on certain topics similar to RSS feeds. I use blogs for committees atwork.I use blogs, RSS, and microblogging to keep up to date with work trends. I use instant messagingand Facebook to keep up with colleagues, who often comment on work in their status, or whoorganize social events through Facebook (which usually turn into talking about work at least partof the time). I maintain several pages on a divisional wiki for use by my colleagues and consider itan integral part of my job.Catch up on other librarians problems and sometimes solutions to common problems.-use wikis to work collaboratively planning a conference with others not in the same city -useblog postings to communicate library news with patrons -use IM to provide reference service-use rss feeds to keep current with library and research newsAbout once a week totalBlogs and Wikis: news and events pages, general intranet pages, internal documentation, shareddocumentationMeebo/IM - passive. Wait for students to ask questions. Facebook - push library-relatedinformation out. Videosharing - still rather passive. Have made a few videos but have notadvertised much. For instruction, rather than keep up with discussions, new ideas and standards, e.g. RDA; to learn from other people howto solve problems we share, e.g., in our ILSTwitter - subject specific news aggregator; GoogleReader - Rss Aggregator 23
  24. 24. We are investigating the use of YouTube to broadcast instructional and tour videos -- and also toreview the videos produced by other libraries.Blogs - keep up with whats out there in library world Meebo/MSN chat - chat with students,answer ref questions FB - use all the time but not for work purposespost videos - share resources - teachCurrent awareness, communicating to differing audiences with varying styles/interests, noveltyBlogs: maintain a work related blog, also follow others through RSS aggregator. Wikis:collaborate for work or committee related purposes from time to time.Love using them. I find them visually interesting and I like the immediacy of them. ie., Theres anevent taking place this evening, want to attend?Use Meebo on course pages: great to connect to students. ScreenJelly/Toaster etc. are criticaltools in email and Meebo reference, plus on course pages Blogs havent worked out as well forme as a way of pushing info out to faculty and students. Faculty in my subject areas dont useRSS in their work, apparently.Reference queries, current awarenessWe use Meebo for chat reference. We blog from time to time about new resources or newevents in our library.a) I highlight new books, upcoming events, new e-resources and changes to e-resourceinterfaces. b) Skype to chat with professors who are away on sabbatical and who requirereference assistance. g) Wikis as part of classroom instruction (where students contribute towiki)I use different types of tools to communicate with specific populations within my academicenvironment. The undergraduate student population likes (pun intended) Facebook so I use it topromote library resources, but the graduate students seem to prefer the "more formal" blogapproach to receiving information about the library and library resources.Blogs: to communicate with folks who work on the combined ref desk; Facebook: to find andpost material (links/youtube videos) relevant to art librarianship; wikis: in my library instructionclassesI update events in our library through our Facebook page, which also updates our twitter page.We download our videos on YouTube and link to them on our websiteI use Meebo to do reference work & communicate with clients. I use Twitter to answeroccasional reference questions, but mostly to communicate with other librarians. I use blogs/RSSfeeds to stay au courant. Some students communicate with me through facebook. YouTube ismostly about my work with library instructional videos.I read blogs for professional development and to keep up-to-date. I use an in-house wiki forcollaborative document sharing. 24
  25. 25. I occasionally use blog posts for information related to librarianship or in answering a referencequestion. I do not actively contribute to any blogs. I use instant messaging as part of theprovincial Askaway service, but not in my personal work interaction with on campusstudents/faculty. I use Bloglines as an RSS aggregator of journal/news feeds from professionaljournals/databases. I use Wikipedia to the extent that I teach students how to evaluate it and togain basic level information on topics. I dont contribute to Wikipedia.Meebo is used to connect with students in a easy, fast, informal way. I add the Meebo widget tomy course pages and my contact page. YouTube is used to post short videos. For example, shortinstruction segments (how-tos) and I was also involved with a few short videos of studentsexplaining to students about how to do research at the library.meebo for virtual reference connected to IL courses blogs -- for prof dev and I use blogs posts formy IL notes twitter: prof dev & library outreachMeebo we use to provide IM reference, we have a library blog to promote services, we produceour own captivate videos and we use jing at the reference desk and I use RSS feeds for currentawarenessI do not use many of the above tools for contact with students (while I have a Meebo account,the students do not choose to use it). I tend to use them for organization, networking andprofessional development.I use Facebook to communicate with other librarians and often check library web sites onFacebook.Use blogs to promote library services. Use wikis for web content creation and management,instructional purposes.Blogs: I read other librarians posts and contribute comments. IM: My students contact me by IMand I chat with colleagues about work. Twitter: I have a twitter account but I mostly find it usefulfor ideas and colleagues. Last year 100% of medical students in my school did NOT use twitter(survey). This year I have one student follower. RSS: I use it twice per month to check the newbook feeds from other libraries. Facebook: I do not use it professionally, only personally.YouTube: I watch videos and share good videos with others (do not post my own professionally).Wikis: used fairly extensively professionally for collaboration with colleagues.Research questions, share information, solve issuesAnnounce new datasets, titles, software available, new maps, news items, etc.Sources of information to assist with workI have a blog (linked to from my librarys homepage) on which I write brief entries related tobooks, library resources/services, book-related events, etc., in many cases highlighting books inour collection. Our Reference & Research Services department has a wiki where we share lots ofinformation among the librarians in the department (instruction schedules, meeting minutes,handouts, etc.).Mostly use them to search for useful content to my work, sometimes to share content and 25
  26. 26. sometimes to communicate about my work.There are several subject-specific blogs which I follow daily in order to keep abreast ofdevelopments in the discipline, particularly new publications which I should be purchasing forthe library collection.use wikis for committee work that includes members outside my library (w.g. in other depts atmy institution or in other libraries in the province/country)-wiki to organize course content, minutes -Google Reader to follow librarianship subscriptions-Im responsible for posting current events to our website using WordPressStaying aware of thingsBlogs -- current events, keeping in touch with the library community IM -- regular chat referenceshift Microblogging -- tweets from our library account Facebook -- keeping in touch Wikis -- usewikipedia regularly I also use Flickr, Facebook, Youtube, and others in my teaching.Use our library blog as our primary communication tool for our users.Facebook - keeping patrons and colleagues informed. RSS aggregators - keeping myself informed(not much time to use it though)I use wikis and blogs at work (for information sharing and news). The rest I use at home.I do have my own blog, but I dont use it much.YouTube - getting ideas for marketingI post news items on occasion.Use blogs to review current trends in librarianship and in my subject responsibilities. UseYoutube to distribute instructional videos/screencastsUse RSS aggregators to monitor news items to create in-house summaries. Look at videosharingitems that are specific to legal research/database useusing Twitter as a continuous environmental scan for both librarianship and legal topicsgoogle chat - to talk to colleagues at other libraries google docs - to collaborate on work projectsRSS - to read professional/technical blogs FB - to network, see what key opinion leaders arethinking/doing/readingSharePoint Wiki for library proceduresRSS feed readers -- keeping up to date on literature, reading tips from other librarians. Instantmessaging for virtual reference only. I dont really use social networking -- just add people whenthey ask to be added to my network. Wikis I use sometimes when working with colleagues on aproject.contribute to a blog and read others periodically lots in the RSS reader but I never think ofchecking it. Bloglines is toast as of Nov1 Use both videosharing tools to learn how to usesoftware or find how to videos for students or my teaching or libguides. May send in answer to a 26
  27. 27. ref question. Get ideas for my instruction classes. Wikipedia - mentioned in most BI classes withwarning not to cite it. Use it to understand terminology in a reference question or new gradstudent or profs area of researchNews blogs on the website; PBWorks to share keep up with trends in librarianship, technology, higher education and news/current events.I maintain a blog, and view blogs. I view YouTube videos and Twitter feeds.Use YouTube to review content on various topicsMy librarys reference division keeps a reference blog that I read daily. Some of the liaisonlibrarians create course wikis for specific course assignments that are very useful to use whenhelping the students do research for their assignments. I do not use IM sites for work but I amusing IM when on AskAway. I sometimes show students how to use RSS when teaching orhelping students search article databases.Blogs = learning what others in the field are doing, current awareness; Social networking =personal, social contact with colleagues; Videosharing = sources of videos for training andinstruction; Wikis = quick ref eg Wikipedia, intra-library communication, I also setup and managewikis for class instruction and assignmentsI read postings on some library blogs when I have time, for ideas. I use wikis for informationshared by others, (Wikipedia for quick reference, library wikis for library stuff). Occasionallysomeone sends me a link to YouTube that is job related.Use Meebo for chat reference; works well but not used by users. Use blogs and videosharing formy own professional development, also webinars. Wiki used for global health work; verysuccessful, although not as effective at encouraging collaboration as hoped.PBWorks to collaborate on projects with librarians at McGill and across Canada. I read blogs tokeep up with trends and news in the field.a) committee notes & minutes, current awareness b) Meebo for live chat with users and Pidginfor internal IM among staff c) read our twitter account d) current awareness, subscribe to libraryfeeds e) recreational use, networking f) instruction g) committee minutes and notes.Blogs: push information to target audience & public IM: communicaton w/ peers & patronsMicroblogging: Information / resource gathering, sharing, marketing, collaborations,bookmarking, tracking Social Networking: Information / resource gathering, sharing, marketing,Videosharing: Tutorials, training, presentations, playlists, blogfodder Wikis: Training, informationcollation, collaborationIm a web development librarian... some of these services (twitter/facebook/blogs) I use asservices to get our library news and events out into the world. i also use some of these servicespersonally throughout the day as well.Blogs for staying current. Social networking (FB) for pushing out library related events andinformation. Videosharing (screencasting?) for instruction -- almost exclusive form for instruction 27
  28. 28. (or is provided to augment in class teaching).Mostly follow one specific law/library blog; also use Meebo to provide reference serviceMeebo for chat reference. Wikipedia for quick factual information.wikis are used frequently as an internal communication device for working groups, etc. at ourinstitution. blogs are also used to communicate with staff and the wider university communityabout library initiatives.Meebo chat reference service as well as personal chats with friends/colleagues; wikis forcommittees; twitter for promoting library and library events; facebook for keeping in touch withlibrary school friends and colleagueswe have meebo installed on our home page. we use it for reference services. it doesnt get usedheavily, only a few times a month. we maintain a facebook and twitter account which we postinformation. not too many subscribers, difficult to know how useful these things are to our users.we link to some information videos on youtube. i subscribe to some blogs in my RSS reader. I feelit is an easy way to keep current on trends.FaceBook to promote Library events, new acquisitions, and highlights of our Special Collections.Blogs - I write a weekly e-publication and use law blogs for material.Blogs: we use them as part of our library website, and I read them for the ideas. I also keep onetracking my own experiences with new tools. We use Meebo for virtual reference, and we use IMfor interlibrary communication. I also use it to keep in touch with colleagues. I use facebook a bit,but mostly when someone sends me a message or invites me to something. Not really an activeuser, but there are a lot of librarians there, so I dont leave. We make a lot of video as part of ourwork. We show faculty how to accomplish certain key tasks via screencast, and we communicatea fair bit via video, so we make a lot of use of youtube. We screencast errors to send them on toour colleagues on the main campus as well.Meebo and Twitter: answering reference questions. RSS Agregators: teach students and profshow to use RSS feeds to track journal articles. Facebook: to communicate with students andanswer reference questions.Use IM to chat with colleagues instead of sending email; use Meebo for our public IM chatservice at the library; use library Twitter account for user feedback (suggestions) and to push outnotices/information; use blogs and bloglines more for keeping up to date in my field andresearch;Use and usefulness varies depending on whether they are being used for distributinginformation, receiving information or conducting synchronous communication. Application isalso a factor determining perceived usefulness. In other words, while participating in an onlinecourse, social networking can be used as a means of communication among participants whereasamong colleagues on a taskforce the work can be created and communicated via a wiki.- reading and posting on blogs - using RSS for current awareness - use of YouTube for teaching -Wikis mainly used for collaborative writing with colleagues on projects 28
  29. 29. Meebo is the librarys tool for chat ref. I use Google Reader for my RSS feed to keep up onprofessional issues. I use Facebook to network. I use PBWorks to host a couple of professionalwikis.I use blogs and RSS feeds to keep up to date with what is going on in the academic world andlibrary world. Videos are a great way to share presentations and wikis are used for collaborationat work.Meebo and Twitter are used as virtual reference tools, to supplement our regular chat feature.I use Meebo to chat with my clients, as well as fellow librarians. I use Twitter to tweetn libraryevents, interesting library facts, etc. I use iGoogle to follow blogs, and social networking todisplay library events, and keep in contact with librarians and other clients.basically for keeping up with trends in my areas of interest-multiple wikis for different aspects of work (eg reference wiki, Information literacy wiki, branchlibrary wiki) -I Tweet for the library - primarily push info (e.g. events, workshops) but also postinteresting news. Also feed suggestion box blog to twitter. - I use videos in library workshops andIve created videos to show co-workers new tools.Gaining and sharing informationMeebo box embedded in research guide; twitter for libraryeForums on cataloguing and technical services issuesPost videos I create to YouTube. Use GoogleTalk to communicate with colleagues at our tworeference positions.I am teaching an online information literacy course, we have a Meebo widget on our page forchat. Our library has a Twitter account that we use to update our users about news, events, etc.It is streamed onto our home page. We use wikis for planning various libraryevents/documenting committee activities.Current awareness (saved search alerts, monitoring news in blogs)i have a couple of RSS feeds, we have a few library blogs that we read to keep up with news.YouTube is more for fun, though it has potential; occasionally ill look up a library video.Im looking for relevant information from other libraries to compare against internal libraryknowledge and positions.-keeping informed on what is going on in the field -spreading awareness to a wider communityMeebo is used on our Reference Desk. Other social networking sites I use more for personalreasons.We use MSN for virtual reference and I contribute to a professional association blog. We usePBWorks to manage many aspects of the library, and have several on the go.YouTube - creation of instructional technology videos. Wikis - meeting agendas, collaborative 29
  30. 30. project documents. Blogs - getting a sense of opinions on different issues. Instant messaging,social networking - keeping in touch with colleagues and others.we use Meebo to facilitate our online chat with a librarian reference service. Uptake hascontinually grown in the last couple years. We use facebook and Twitter to let patrons knowabout new resources/services, etc. I read blogs to keep up with developments in the field.answer reference questions, post relevant informationMeebo - librarys IM service to patrons Yammer - communication tool used to share project andcommittee updates in my place of work RSS daily news from Open Access News feed - to keep upto date in this area Facebook - updates re. library events at place of work and in wider librarycommunity; also has a social function - to keep in contact with colleagues YouTube - some of ourinstructional videos are posted on YouTube. Also, I view lectures and fun projects from otherlibraries on YouTube Wikis - we use one to keep track of policy, contact and calendar informationfor our regional instant messaging reference serviceContent production, delivery, and consumption.I use Twitter, Facebook, LinkedIn as a means of gathering information about my donors andusers (current and potential)and for research about my field of performing artsas necessary. Every use is different.I blog news about the library and other medical information sources. I use RSS to keep up to dateon trends in technology, libraries and medicine. I answer reference questions that come in viaInstant Messaging. I use Wikis to collaborate on documents.We use to use Meebo for our chat reference service, but now we use Live Help for AskONsservice.blogs -- reading blogs to keep up do date instant messaging for reference purpose rss agregators- TOC, News (I keppe up to date in certain fields and send news to researchers and facultyI use Meebo widgets with an invitation to ask me questions in my library resource/subject guidesand stay logged in during work hours. Im more of a Twitter voyeur than a participant, using itonly to follow other librarians and academic library news, as well as science & technology news(Im in a SciTech library).The major tools we use in our office are a staff wiki for recording and sharing information, andTwitter for posting updates about our library services.we tweet coming events and items of interest, new resources; we keep a blog for desk staff ofpolicies/procedures; I use FB for personal stuff incl video sharing, not work; we keep a bunch ofwikis for recording policy/procedures changes library-wide, which I find less useful.Blogs for staying up-to-date, (E.G.) Catalogablog Shushie IM, people arent usually on, uselessTwitter,too much dross, gimme some meat, not soyfill RSS, best thing since sliced bread, oneplace to look, too bad Bloglines is down now Facebook, too much info YouTube, cool, but notfitting my jobWikis, love them, like BatchLoad, its great to share knowledge 30
  31. 31. - IM for answering reference questions - Blogs/ RSS/ Twitter to keep up with the field and gainnew information - Videos for library instruction (as much as possible) - Wikis are used asreference when I don’t know something or I look for a good resourceGo on university Facebbok page to help confused students, whod rather ask a peer thansomeone who works at the uni...RSS aggregators provided an excellent way to quickly identify newsworthy developments in areasof interestKeep up to date & post library news using blogs; post queries, commentaries during conferencesusing Twitter; keeping up to date using iGoogle; have closed down the library Facebook page;use wikis to document groupworkI use b) to provide Chat reference service. Some of our reference support information (e.g.passwords, helpful hints, etc) are available via a staff wiki.Frequently use Wikis to gather information and share information.Blogs & RSS feeds -- keeping up-to-date Instant messaging -- reference Wikis -- collaboration withcolleagues for research or projectsTo keep current and to keep in touch with my colleagues.blogs - use to track some great thinkers in library-land - use to track important issues likecopyrightBlogs - collect ideas, keep current with what is happening in community IM - connect with otherpeople in my library system AND chat reference Twitter - ask questions, keep current RSS -gather my blogs; search, share, star Facebook - pictures and news Videosharing - promotion oflibraries, videos for my patrons Wikis - use only when I have to :/ mostly internal wikisIM, in particular, helps me connect quickly to colleagues to address immediate issues. We alsouse it to share reference questions from the front-line staff to the librarians. I use Twitter tofollow trends, and blogs to read specifics.- use wikipedia to teach - would like to see more use of twitter or facebook or youtube but foruseful things and not fluff or showOur library staffs reference hours using Meebo. I use twitter to follow development in OA /Schol. Publishing. I contribute to a number of blogs that serve our library users.-As an archivist, I use Wikipedia to update researchers about location of archival fonds -I alsopost on my Twitter feed about new archival photos added to our IDR -Ive posted on Twitterabout elements in our exhibit that was getting low traffic - our stats instantly doubled. -I knowvideosharing could be useful for outreach and educational purposes but it is difficult to find thetime, develop the skills on top of all my other work. -Our blog has been useful to create an onlinespace to promote a physical event in-house or give attention to a topic, collection, that "doesntquite fit" in our wider scope of outreach. Especially events/acquisitions that dont warrant apress release or full blown exhibit. 31
  32. 32. Twitter feed feeds onto our home page. Also have a library blog that feeds onto our home page.Read RSS feeds in my Outlook account - it has an RSS aggregator.we use blogs and wikis to document work we are doing, share documents, minutes, workingpapers, procedures, etc. we use instant messaging to communicate amongst ourselves at work,and to answer research help questions. we use facebook to publicize conferences and raiseawareness on issues, as well as to network with colleagues. YouTube is a great place to shareteaching materials.Post a weekly blog for our website, post/read Facebook daily, read RSS feeds, post to theLibrarys Twitter feed.I use Twitter daily to post resources in my field. Follower number is low and not necessarily frommy University.Exploring social media for creation of digital collections/virtual exhibits & in workingcollaboratively with large teams geographically dispersedMeebo is used for some chat reference. GoogleTalk was used during a project when we did nothave access to a telephone and needed to replicate real time conversationPrimarily as teaching toolsI use a meebo chat widget to allow students to access me from our LibGuides. I regularly blog myown research, and read many blogs (through igoogle) about library issues and my own researchareas. And what would we do without the love/hate relationship with Wikipedia!I use twitter to push my services to my target users.I use wikis to communicate with others working academic libraries and to track developments inthe project i am involved with.I sometime use YouTube to share video tutorials that I create for IL purposes, and occasionallyshare librarianship-related content through Facebook, though the latter is rarely with asubstantial network of library colleagues.Wikipedia - reference work Yammer - communication on various library issues Youtube - Somelibrary tutorialskeeping current on news and trends. Mostly as a user, not a on a Livehelp chat service twice a week; use blogs for news and updating myself in my field;wikis for sharing files and instructionspost youtube video on facebook and blog twitter every day use meebo for online reference everydayUniversity is using YouTube channel more for video content. Switching some online tutorials toYouTube/Vimeo content. Meebo for online chat reference, GoogleTalk for web team discussions(help at point of need from team members across campus. Facebook for networking with otherlibrarians, not students. 32
  33. 33. Use RSS feeds to keep aware of faculty publications, new trends in subject areas, new trends inscholarship, etc. We use blogs (posting to) to keep in touch with faculty. I read blogs in mysubject areas to keep up to date with current trends. I use IM as a point of contact/ref tool forpatrons.Twitter - to post news on library web site; blogs to keep up to date with issues, e.g., copyright;wikis - to find information and to share information with other staff.I use the above tools primarily for professional development (help identify trends, reports, newprojects, etc) and for professional communication (blogs, twitter, etc)I have a meebo account so that students can chat online with me in my office. It is rarely used bythem.Facebook & blog (Facebook links to blog) for library Facebook presence and communication oflibrary tips/servicesMeebo - used for chat reference serviceWe use a wiki for internal library communication. I usually read blogs when Im researching aparticular topic.PIDGIN once a week for virtual reference shift. Check a specific blog from time to time, whennecessary. View YouTube from time to time when someone sends out an interesting link.Current awareness, information literacy instruction and liaison to client groupsWe have a wiki that serves as a memory tool for the IT team. I consult RSS for new trends.Mostly professional communication - blogs to monitor commentary in my research field as wellas current practices, instant messaging for colleague questions and discussion, aggregators(academic articles), facebook for networking with professionals, wikis - depends on the groupMeebo: chat with studentsI have RSS feeds for a number of blogs that I find useful and try to check these daily. I useFacebook at work both to keep in touch socially with friends and with colleagues at otherinstitutions. I used to maintain a wiki for a research course - now most of the information hasbeen moved to a LibGuide and a CMS (course management system). (I preferred the wiki!) Iopened a Twitter account about a year ago, but dont update very often, and rarely for work-related purposes; while that was the original intention, my institution doesnt have a set policy or"space" for official Twitter feeds, but I have found it very useful for getting interesting/timelyinformation from other Twitterers!I use instant messaging to determine if a colleague is available to talk (either by phone or chat). Iuse twitter to announce project progress to colleagues. I use my Google reader as a means ofkeeping up on trends in the library profession.Internal wiki to post progress on projectsBlogs: dont have time to write or comment on external blogs. I write content for the librarys 33
  34. 34. blog. Students expect IM/Meebo/instantaneous response. This is an important service providedby others in the library.Frequency of useh) Collaborative writing (e.g., GoogleDocs, wikis) (Frequency of use ) 34
  35. 35. i) Photo-sharing (e.g., Flickr, Picasa) (Frequency of use ) 35
  36. 36. j) Powerpoint-sharing (e.g., SlideShare, Prezi) (Frequency of use ) 36
  37. 37. k) Social bookmarks (e.g., Delicious, Connotea) (Frequency of use ) 37
  38. 38. l) Social cataloguing (e.g., LibraryThing) (Frequency of use ) 38
  39. 39. m) Virtual worlds (e.g., Second Life, other) (Frequency of use ) 39
  40. 40. n) Web file-sharing services (e.g, Dropbox, LiveMesh) (Frequency of use ) 40
  41. 41. h) Collaborative writing (e.g., GoogleDocs, wikis) (Perceivedusefulness ) 41
  42. 42. i) Photo-sharing (e.g., Flickr, Picasa) (Perceived usefulness ) 42
  43. 43. j) Powerpoint-sharing (e.g., SlideShare, Prezi) (Perceivedusefulness ) 43
  44. 44. k) Social bookmarks (e.g., Delicious, Connotea) (Perceived usefulness ) 44
  45. 45. l) Social cataloguing (e.g., LibraryThing) (Perceived usefulness ) 45
  46. 46. m) Virtual worlds (e.g., Second Life, other) (Perceived usefulness ) 46
  47. 47. n) Web file-sharing services (e.g, Dropbox, LiveMesh) (Perceivedusefulness ) 47
  48. 48. 3.2) Among the specific tools you currently use above (e.g., Delicious, Flickr, SlideShare),describe briefly below how you use them in your work. (Or, proceed to next question) 48
  49. 49. 3.2) Among the specific tools you currently use above (e.g., Delicious, Flickr, SlideShare),describe briefly below how you use them in your work. (Or, proceed to next question)Dropbox for accessing files from home; GoogleDocs for collaboration.I love, love, love Dropbox. I store all my files there. Googledocs is handy but when Ive tried touse it with collaborators, they find it unfamiliar so we usually revert to using Word. Flickr is goodfor finding and storing photos. And I also couldnt do my job without my delicious account. I useit to catalog information on the web and to access frequently used sites.I hate that the ipad does not manage docs better ... getting dropbox setup was a pain and while ilove the ipad for play .... i get much more work done on my computerdelicious: a way for reference team to share resources slideshare: as a browser, not a trulycontributing member (such a lurker)GoogleDocs: we use this for a collaborative reference project. Photosharing and Socialcataloguing: I use these kinds of tools (Picasa, GoodReads) in my personal life but notprofessionally. SlideShare: I use this often but wish it were iPhone-friendly, since I often want toview things on it during my off hours. Delicious: I used this years ago but now I use Twitter morefor this purpose - if I read an article I like and want to remember, I tweet it.Google Docs for sharing files with colleagues that require collaborationI mainly use collaborative writing tools for committee work.Picasa - photos of Library interiors to share with colleagues/research group Delicious - save userguides, tutorials, research, podcasts Slides share - find good slides for class presentations GoogleDocs - edit documentsI have used Slideshare to access presentations although I have never posted any of my ownpresentations.Flickr used to find images for illustrating presentations or web pages, as well as for answering refquestions. Tried using google docs, but it only works if your co-workers use it too. I have viewedSlideshare presentations, but never upload my own. (I would rather use our schools AVdepartment to make a professional quality video that embeds slides in my own presentationwith my video/voice). Never used second life or library thing but Ive heard others do.Use SlideShare to mount PP on LibGuides.I use delicious most (for sharing resources with students and colleagues, and for myself). Wehave a wiki as an Intranet and do some collaborative work there (but it is a bit clunky to use), andIve used Google Sites as a collaborative group workspace for some consortial groups (workedbetter than our mediawiki). I personally dont do much photo sharing or social cataloguing atwork, and we dont do anything where I work with virtual worlds. We do share documents (e.g.powerpoint) sometimes using things like Slideshare but I prefer to use options that are moreaccessible for people with disabilities so dont use it a lot. 49
  50. 50. useful for committee and teamwork.GoogleDocs - sharing documents with other librarians (mostly with librarians at otherinstitutions, as we have other ways of sharing documents within our library). Flickr - forcommunications purposes (such as to communicate/document progress during renovationprojects). Social bookmarks - for maintaining links of professional interest. We dabbled with theidea of using social bookmarking for our subject guides, but havent done this yet. Second Life - Iexplored Second Life to see if it would be valuable for my library. I didnt think it was worth thetime investment.Delicious = bookmark useful websites in my subject area and faculty publications. Pull in the RSSfeed from Delicious into my subject guide. DropBox = helping to teach a course at a library schooland dropbox is used to share the Powerpoint slides developed for each class.My use of Delicious has really decreased in the last year. Twitter is up. RSS feeds are dropping off(i.e., fewer blog postings found), but I still depend on it. Viewing mobile Slideshare is limited --better viewed on a larger screen if slides are dense with text (which is typical). but since Im moreon my iphone, I might not choose to view mobilized slideshows.I primarily use Google Docs with my colleagues who I am working on projects with. I alsoorganize my bookmarks with Diigo primarily for personal use related to my work.Sometimes use Flickr and other photo-sharing sites to get copyright-free or Creative Commonsimages for presentations or LibGuides. Use PowerPoint sharing to view professionalpresentations I was unable to get to, or to review those that I was.I like to consult recent ppt presentations on slideshare to keep up to date both with content andalso to see which presentations i find most effective (how theyre organized; how they look...)use Delicious to keep track of all my bookmarks so I can access them anywhere; use GDocs toshare docs with colleagues; same with Prezi; use LibraryThing occassionally but far less than I dida few years ago; use Dropbox for sharing big files with myself from machine to machine (ie MARCrecords I work on at home and then load to system at work)I use Google Docs and file-sharing services primarily for my work-related research, particularlywith co-investigators who are at different institutions. Google Docs has also been useful for somecollaborative writing among colleagues in my unit.I have shared PP and Prezi files with colleagues to show them how I use them or how I teachclasses. I use Dropbox a lot to share files between members of working groups/task forces andmy professional association executive.Some of my colleagues share using Google Docs & Slideshare so Ill view their work using thosetools.GoogleDocs and wikis for projects with other staff/librarians Delicious bookmarkingGoogle docs is great for group work and collaborative working / writing projects.use images and video on subject pages in the library websites, on my blog, use bookmarks to 50
  51. 51. keep track of good online resourcesDelicious I use for keeping track of websites that I might find useful. In the past I have shared myfolders with partners if we were doing collaborative work.googledocs - multi institutional collaborative groups virtual worlds -s econd life - networking Filesharing - international collaborationsWikis are part of my everyday work. My colleague and I are starting a photo-sharing site toconnect libraries in our province. I am more on the receiving end of powerpoint sharing.-I used to use Google docs on a daily basis when working on a paper collaboratively withcolleagues in another province, VERY useful toolDropbox is great for working away from ones office (e.g. at various reference desks, home, etc.)Also used to collaborate with colleagues - we set up folders and place readings in them.Our team of 10 librarians uses Google Docs to write our annual plan.teaching - sharing information - sharing resources - collaborative work is importantHave used delicious, social cataloguing tools more in the past; no time to continueCollaborative writing/Web file-sharing: used to collaborate with colleagues Social bookmarks:use to keep track of researchusing document sharing is useful for larg-ish groups especially at a distance (ie, nationalcommittee) but are tedious to track changes, the back and forth, etc.h) I use google docs to collaborate in paper writing with colleagues and google spreadsheet andgoogle notebook for keeping track of orders and requests, sharing with coworkers and users asappropriate. i) I use picasa to upload pictures that I want to use via my blog, and also to sharephotos from library events.It can be very handy to snap a photo - upload to flicker, and then send the link to colleagues,when trying to identify a work...particularly since our listserv rejects attachments.GoogleDocs: to share documents and edit them with my colleagues;we have a local web file-sharing tool at our institution. I can share files to anyone from differentcommittees, units, (including non-library ones).Flickr - especially the creative commons photosare great for Power Point presentations and website developments.Collaborative writing & cloud file sharing = work with a few colleagues. The rest are not used.I use Google Docs for most of my productivity needs. I use MS Office only when I have to. I usedelicious for remembering my bookmarks, but not really with the intention of sharing them withothers. Flickr is for my personal use.use Delicious to keep track of important/interesting things I read (work related)Occasionally committees that I am on have found it useful to use GoogleDocs or a Wiki to trackinformation. For my day to day file management I have remote access through my institution to 51
  52. 52. files and email - and dont have a need for an alternate system.Flickr allows me to find images that I can use under Creative Commons license for course pages,web pages, powerpoints, and various instruction materials. It is extremely useful!delicious i use as my everyday citation manager google docs for doc preparation of all typesGoogle docs are great for committee workWe use delicious for our bookmarks and we have made them available/share them with studentsI use dropbox to manage my personal work between home and the office as well as for large filesI cannot email to others.I get Power-point presentations from other colleagues if I missed the presentation or did not goto a conference.GoogleDocs for collaborative project work. Slideshare to share presentations around projectwork we do. Dropbox to work with files docs and wikis - sharing files, collaboratively improving a document, working as acommittee - things that evolve over time. Photo sharing - dont really use it professionally but Ican see how some would. Delicious - mostly for my own use but its nice to see what others have(I use my lists in WorldCat the same way, and also to share with my students). LibraryThing I usepersonally but I can see how some would use it professionally. Virtual Worlds are BS and I amtired of people trying to make them a thing. Web file-sharing devices are necessary with smallinboxes/file limits.I used Flickr once to upload a photo of a display and then add notes identifying the books. I wasinspired to do this while doing an online course for library staff on Web 2.0, but I never gotaround to using it again. I have a LibraryThing account because I felt I ought to know about it,and enjoy using it to keep track of the books I read (not the books I own) -- which is for fun, notwork-related. I did not check off Second Life as the only time Ive used it was as part of the Web2.0 online course I took.Collaborative writing tools have been quite useful in the past - especially when working withpeople outside my home library (we have other internal collaborative tools that we use internallylike Sharepoint that allow us to share and collaboratively create content). I use Flickr every nowand then to find useful content but I never share (Im a horrible photographer!) and have only"used" Prezi once.Delicious to compile and tag recommended health sciences websites; GoogleDocs to co-writepapers with authors from elsewhereGoogle Docs -- have used for compiling reports/committee work Flickr -- use CC photos forsignage and instruction Prezi -- have tried it out but never presented with it Delicious -- use it tostore links LibraryThing -- use it more for my home libraryGoogle Docs - working on shared documents Delicious - keeping bookmarks and sharing themFile sharing - file sharing! 52
  53. 53. I work in 2 special libraries. Access to Second Life, Facebook, Flickr is restricted in-house.I use a combination of Read-It-Later and Delicious to track things of interest; Delicious is more ofpermanent storage RIL a quick reminder of things I want to check out laterGoogleDocs has been useful for writing group reports arising from committee work.delicious to save websites instead of bookmarking them. Accesible from anywhere and can linkto others related web docs Flikr and Picasa - save library interior photos from my camera. Easyto share with committee or library admin to illustrate ideas for renovations etc. Slideshare - ideasfor teaching specific tools or concepts GoogleDocs - edit documents from the library associationcouncil which I am on. Info Desk Wiki - retrieve local knowledge and recommend additions.GoogleDocs to share documents, but it never worked properly.To collaborate with colleagues easily, to access my work easily when I am not at work.Google docs is useful for collaborative writing and statistics.Post presentations or lectures to slidesharePowerpoint presentations and other teaching materials created by librarians at my work aremade available on our staff intranet.Collaborative writing = potentially valuable but too buggy to be reliable; Photosharing = source ofimages for teaching; Virtual worlds = have investigated thoroughly but not useful for myspecialty; Web file sharing = very useful in the absence of library solutions for ftp to studentsGoogleDocs proved useful in working with a group of staff from different universities -- withinmy own school we have internal collaborative methods. I have relatively little contact with thepublic, which seems to be where the greater use of social media lie.I was probably an early adopter of collaborative writing tools - too early, perhaps - technicalissues rendered them ineffective, although have successfully used PBWiki with a research teamto good effect. Others, still need to see more evidence of effectiveness.Writing: collaboration, filesharing, presentations, Photosharing: reference question support,marketing, local color, documentation, training Bookmarks: library guides, rss feeds VirtualWorlds: classes, outreach, webinars, presentations, collaboration, teaching, learning, personalnetworksWe use sharepoint as internal document management, and for a few internal forms whichinitiate workflows. i use flickr creative commons licensed content for presentations, same withpowerpoint sharing and file sharing.GoogleDocs for an OLA project with librarians at various locations - but I have been unable toaccess the shared folders, a known bug that I have not been able to solveThe cloud is essential for collaborative writing, for the mobile office. We have a server I haveaccess to remotely as well. Ive used Delicious to keep track of independent publisher forcollection development (foreign language in particular) 53
  54. 54. Web file sharing services rarely to share large files with others.I use dropbox all the time to synch my files with my home computer so that I can easily workfrom home.Ive collaborated on research with colleagues from other institutions using Google Docs. I usedrop box to sink files with various computers. (iphone, home, work)I use google docs all the time. Most of my work docs are in there; its the easiest way to sharedocuments with my supervisor and colleagues. Its my go-to word processor. We have a wiki forwork that I consult probably 3 or 4 times a week. The library has a flickr feed of authorizedpictures, but I use flickr a lot to find CC licensed pictures I can use in presentations. I know Ishould use bookmarking tools, and I see their value, but again its one of those things that needsmore forethought on my part to use effectively. We have our professional developmentcollection in librarything, so I use it occasionally. I have built in second life and find it anincredible canvas for communicating things that are impossible to communicate otherwise, sofor that I remain loyal to virtual worlds, but I dont really hang out there. Just build. I use dropboxon occasion, but honestly google docs is filling that gap more and more lately.Google Docs: to share documents among colleagues. Photo sharing: through facebook--toprovide some more interesting content on our facebook page. Prezi: to make presentations(from time to time--use powerpoint more). Delicious: to organize and categorize the sources thatI need to check when ordering books.Use google docs when writing reports/materials with colleagues; use flickr account to store alllibrary photos from events, etc.; use dropbox to share large files (e.g. prepping for a conferencewith colleagues far away)- delicious for sharing resources with students and colleagues - collaborative writing tools used v.often for group writing with colleaguesPhotosharing works for marketing purposes and sharing marketing ideas across institutions. I usewikis for cross-institutional collaboration and reports.I use GoogleDocs to work on shared documents with colleagues.Have a Delicious account to keep track of sites related to open access. Use Flickr to uploadphotos of events that occur in the library. Used a wiki to prepare a submission for an agencyapplication, which required wide input.I used GoogleDocs for a project with an external library organization. It was cumbersome andinvolved some learning (I know Word well and dont like to waste time learning something like it,when it works fine for me.)Use to share information internally /externally. Some use is for teaching at MLIS level.Google docs and power point have very practical usesI use Flickr for personal reasons, but not for work.I use GoogleDocs for many group projects at work, and we maintain a Delicious account for key 54
  55. 55. weblinks for students. I use Dropbox to access my documents at home.Collaborative writing - good for sharing and developing project and policy documents; Photo-sharing - good for presentations; Powerpoint sharing - good for sharing information andpresentations; Dropbox - sharing large files with faculty, librarians, and other projectcollaborators.I use Delicious as I feel it is easy to group my preferred websites.working on a paper/chapter with colleagues both at the institution and in other geographiclocations.GoogleDocs - to create a spreadsheet for a volunteer service task undertaken for the libraryalumni community Delicious - collect bookmarks to websites related to academic subjectspecialist areasWhen working on group projects or projcts that need editing/feedback from my peersI use GoogleDocs all the time for collaborative editing and project work. I post all of myinstructional presentation files to SlideShare.In our library department, we have a professional reading collection which I have cataloguedusing Library Thing.Delicious connotea i used for finding sometime "hard to find" reference and to bookmarkCollaborative writing is great for research projects or other co-authored work.See previous comment re: wikiOccasionally use Google Docs for collaborative editing/document creation - sometimes even inreal time over the phone when we cant get togteher in person I use photosharing mainly for nonwork, once in a while we use it to show the hawks in the trees outside the library.Social life was a memory suck disaster and I deleted from all 3 of my computers Web file-sharing,still too iffy for access and slowCollaborate writing : to work on project and documents with colleagues Powerpoint-sharing: toget ideas for my teaching Social bookmarks: I use Delicious but not the social aspect of it.collaborative writing via wikis is an invaluable toolposting files and comments on group projectsI LOVE dropbox and now use it as my primary file storage.Collaborative writing -- collaboration with colleagues Photo-sharing -- collection development;employee engagement Web-file sharing -- collaboration with colleaguesTo collaborate with colleagues.Collab writing - good, but we also use an internal file sharing network, so not always necessaryPhoto & ppt sharing - see above Social bookmarks - where I collect bookmarks; dont often go to 55
  56. 56. other peoples bookmarks (once/mo) Dropbox - use for bringing work home and for associationwork (related to job but not "my job")Collaborative writing - very useful... untill the excel sheet crashes/cant be downloaded and thenyoure fracked. Photo-sharing... does posting archival photos on our IDR count? If so : very veryuseful. Dropbox : I use our universitys equivalent almost everyday to deliver research requestsand scanned images : very very helpful and keeps costs down.Have used Prezi for presentations, use Flickr for uploading photos of library and events. Haveused wiki to plan events/documents in collaboration with colleagues. Have a Delicious accounton a particular topic to share with colleaguesI discovered Prezi last summer and have begun to use it for presentations that can be best taughtthrough concept mapping.Ive used GoogleDocs to collaborate on an article writing project with a colleague before.Bookmarking new sites in my subject areas.We have an internal file share service which is very useful. I dont use the other very muchUse the university filedrop server to send/receive large files. Love it!I use Google Docs for collaborative reports. We use it in the division to share and annotatecollections spreadsheets.Google docs to share meeting notes and agendas etc. with other staff; occasionally Flickr forimages for library advertising, etc.; Delicious for sharing web sites with other staff.Google docs is great for note taking and for sharing docs. Powerpoint is a useful, if not overused,instructional tool. Flickr is great for helping those ppt shows to be more interesting. Deliciousallows me to access my online docs/research easily from anywhere. Dropbox is great whenworking between computers.I use Delicious to supplement my Subject Guide pages.For searching and screening information. Which specific tools are not really matter as long aswhatever is the information I am interested in is being offered.A colleague has put material on Flickr which is useful for my subject area.I use Google Doc to share documents with co-workers. I use Flickr for my two childrenGoogleDocs and Dropbox are used frequently in my collaborative research projectsI have used all of these tools, other than virtual words and web file-sharing services, to somedegree but more on a personal basis than as an academic librarian. I have an ongoing projectwhere we made some use of GoogleDocs, but more for easy file-sharing than collaborativewriting. In the future, Id like to use GoogleDocs more in its intended manner. I use PowerPointall the time but never an official sharing program - I make my PowerPoints available after alltraining sessions, simply in PPS format (on a Virtual Campus webspace). 56
  57. 57. I use Delicious daily to find favourite locations and to tag useful tools. I use Dropbox daily to havekey working files available on my desktop or mobile devices.4) How important do you think it is for your library [now or in the future] to use social mediafor the following activities? [e.g., to have digital presence and use interactive tools]a) Announcing upcoming library events (4) How important do you think it is for your library[now or in the future] to use social media for the following activities? [e.g., to have digital 57
  58. 58. presence and use interactive tools])b) Communicating directly with students and faculty(4) How important do you think it is foryour library [now or in the future] to use social media for the following activities? [e.g., tohave digital presence and use interactive tools]) 58
  59. 59. c) Fundraising for library programs & services(4) How important do you think it is for yourlibrary [now or in the future] to use social media for the following activities? [e.g., to havedigital presence and use interactive tools]) 59
  60. 60. d) Helping to reach strategic goals or objectives for your library(4) How important do youthink it is for your library [now or in the future] to use social media for the followingactivities? [e.g., to have digital presence and use interactive tools]) 60
  61. 61. e) Marketing your librarys services and programs(4) How important do you think it is for yourlibrary [now or in the future] to use social media for the following activities? [e.g., to havedigital presence and use interactive tools]) 61
  62. 62. f) Promoting workshops offered by your library(4) How important do you think it is for yourlibrary [now or in the future] to use social media for the following activities? [e.g., to havedigital presence and use interactive tools]) 62
  63. 63. Which tools are used / might be used?Which tools are used / might be used?Twitter and blogsTwitter, blog, document sharingIts hard to know how effective any of these tools are for communicating with users and as amarketing tool. Our library has a twitter account and several facebook accounts. I dont see much(actually Ive never seen any) engagement between our users and our profiles in these socialmedia tools. Its hard to know if thats because users dont want to communicate/engage with uson these platforms or if its because were not using them to effectively communicate/engagewith our users and as a result they dont engage with us.Important ... is a stretch ... more like "an option among many"twitter! 63
  64. 64. Let them have and do their thing, on their things, without invading their territory. They can cometo our spaces (webpages) for information about us.Twitter, our Librarys blogsTwitter for last minute updates of workshops, Facebook for events.RSS feeds Wikis IM/SMS messagingTwitter, facebook, blog, wikiI plan to make my Librarys resources and services available through mobile devices, and betterutilize social media to communicate with users.MeeboWe currently have a facebook page for our library....I dont believe students actually use it.RSS feed. Facebook. A marketing plan!Facebook, blogs, IM (for communicating with students), BBMBlogs, Twitter, library Facebook pageblogs, social networks, microblogging, YoutubeWe use Twitter, Facebook, and YouTube primarily.-The library keeps two blogs: a suggestion blog and a "whats new" blog. -The library is also onTwitter and (its an extension of the "whats new" blog, with a few moreannouncements than the "whats new"). -The library also uses RSS to disseminate the "newbooks by subject" feeds. -I also use a blog on my subject guide to announce interestingevents/research/news in my subject area.Citation citing sites could be promoted more.Currently, Facebook, Twitter, Sharepoint and our website.Facebook pages, Twitter.facebook, blogsMost of the social networking tools already mentioned in the surveyYouTube & Twitter are currently being used by the library.Facebook, Twitter, Blogs, Rss Feedstwitter, facebookanything, really - depends where your clients areFacebookFacebook, RSS feeds from library website 64
  65. 65. Facebook Twitter Announcements on library home pageTwitter, facebook, etc.we use facebook and twitter as well as individual librarian blogs to advertise our services, peopleand events.Our unit has a Facebook page. Updates/promos are posted once a week.Twitter, Facebookfacebook or blogsany of the previous that are stable and can be incorporated into the branchs routinesTwitterblogs, twitter, video sites, pretty well anything original or creative - i think the creativity is moreimportant that the platformwikis and blogs in, facebook, rss feeds, library blog, flikrblogsOur library currently currently has a twiiter account and a facebook account. Faculty membersuse yammer for discussion.Blogs, social networking tools, You TubeBlogs Facebook YouTube Maybe Twitter but only to a limited segment that actually uses it WIKIs- for collaborative projectsfacebook, twitterLibrary would have to supply handhelds to staff, a major money concern.-was thinking mostly of our news and events blogFacebook, Twitter, Web pages (in conjunction with RSS feeds)RSS feed, blogs, email, website, etc.Although I havent used yet, I can see the usefulness of a twitter feed on various websites tokeep intended audience up to date Blogs (although have to get the intended audience to readthem)a and f are asking virtually the same networking sites (eg FB), slide share, you tube, google docs, skype, google voice, filesharing apps, itunes,whatever works - and these are constantly evolvingWe seem to use blogs primarily to promote workshops, etc., but I know some librarians here also 65
  66. 66. have a Twitter account.could use a variety of them. Facebook for sure.FacebookTwitter, Facebook, blogs, Youtube, Flicr, Piccasso, google docs, (are already in use), but mightwant to use LinkedIn, and make an effort for more coordinated use of tools like YouTube, GoogleDocs, Slide share, etc.BlogsWe have an RSS feed on our branch Library homepage; I suspect the Facebook page for ourlibrary gets more "viewings" (or my personal one).Yammer, Facebook, BlogsWeb pages, blog, Facebook and Twitter. Plus mass email to specific groups.BlogsTwitter, Facebook and RSS News feeds have proven to be the best ones- although someundergraduate students have recently told us that in-person announcements about programs,workshops and services are stillthe most effective! In particular the blackboard/whiteboard!Facebook, Twitter, YouTubeBlogsFor announcing library events I think our webpage and formal campus advertising venues aremore appropriate and effective at reaching the campus (student/faculty) audience. Tocommunicate directly with faculty and students I think personal (liaison) and institutional(committee-level) relationships are more important than social media - for directcommunication, advertising of events, communicating strategic directions and marketig. Forexample I send a two page PDF newsletter by email directly to all faculty members in my liaisonareas three times a year. I additionally send them event information. Campus wide committeeinvolvement elevates the library, librarians, and librarian work to the level of importance that itdeserves within an academic institution - I dont think facebook serves this purpose, and may infact detract from it.Blogs & RSS - for promotion of classes, workshops and other events in the library. Meebo forconnecting directly with students, faculty and the public. Wikis for storing data for reuse inwebsites and as a reference source.blogs, twitter, facebookopt in to receive text messages from the library and producing videos would be useful marketingtoolsI think every little bit of promotion counts even if it only reaches a small population.The more coordinated use of select tools would be useful in our context for marketing. 66
  67. 67. Twitter, facebook, sites people visit for local content (if your town or city has a popular blog, etc.)Blogs are used for promotion of events/announcements of new resources; however, it is noteasy to assess whether people were paying attention to it or not.Twitter, Facebook, BlogsFacebook, twitter, RSS news feeds, youtube I know we use right now for some of these purposes.Im not sure what else might be used now or in the future - we have a marketing team and Imnot on it!blogs, twitter, facebook, rss feedsEven if advertising a particular library event doesnt draw in a larger crowd, it still reminds peoplethat the library exists and is available when they need it.Twitter, FacebookWordpress to announce workshops; Wordpress with comments turned on foracquisition/resource feedback.We use Twitter, Facebook, YouTube, and our library news blog.FacebookFacebook, Twitter, blogs,blogs, twitterTwitter/blogs, etc., could be used for promoting library instruction, etc.I chose neutral because I dont think any of the ones on the previous screen could be used thisway unless the library is paying the media owner to place ads whenever someon from myuniversity accesses the social media. Facebook is not a good tool for promo and marketing. Itscontent is more personal.Intend to try some of these, but our Virtual Services Librarian is on mat leave right now and notime to explore myself -- I can bearly keep up with current communication modes!Twitter is used for promotional events.My library uses its website for announcing news, upcoming events, library services and workshoppromotion. We use several blogs (Piping Up, Scholarly Publishing News) to communicate withfaculty and students, announce events and receive feedback. We could use LibraryThing to makeour catalogue more interactive.Blogs, Twitter, Facebook, Linkedin could be useful. SecondLife has been tried and is notworthwhile.Its hard to say if the popularity of Twitter and Facebook will continue -- the future may lie withapps for iPhones and other portable devices instead.Chat reference via QuestionPoint has been bad - technical problems / slow response make it 67