Particularly since about 2005, there has been a great deal of interest in the South African call centre- industry. Regretfully, in some instances, would-be call centre entrepreneurs have not taken heed of sound advice; many have started call centres and invested vast amounts of capital only to “crash and burn”.
This presentation was compiled by Rod Jones in March 2009 and it was shown for the first time at a breakfast seminar in Cape Town on 24 March 2009 hosted by CallingTheCape.
The main message of this presentation is …
“Yes… Call centres can be viable business opportunities for entrepreneurs …. But … there are many provisos and conditions.”
Also read the white paper called “So.. You want to start a call centre?” on theC3Africa website at http://www.c3africa.com/group/consulting/call-centre-start-up