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Susan Agerskov © 2011
Susan Agerskov
How to turn the black hole of geographically
dispersed and virtual team communication...
Susan Agerskov © 2011
Defining the black hole
 Psychologically -> feel isolated and
unnoticed
motivation and loyalty dimin...
Susan Agerskov © 2011
Defining the black hole
Data Leakage Worldwide Survey of IT professionals worldwideData Leakage World...
Susan Agerskov © 2011
Defining the black hole
 Communication -> black hole is remote
relational communication
▪ creating g...
Susan Agerskov © 2011
Remote Communication
Difficult to manage virtually through any form of command and control.
Haywood (...
Susan Agerskov © 2011
Defining the black hole
 Trust -> employees from different locations,
cultures, and technical backgr...
Susan Agerskov © 2011
 Symbols matter: ensure same decorations in all locations
 Face-to-face communication is important...
Susan Agerskov © 2011
MEETING
MANAGEMENT
No side conversations
during meetings
SET EXPECTATIONS
SOLICIT FEEDBACK
TIE KEY P...
Susan Agerskov © 2011
Creating positive energy
Create positive energy today with:
mobile: (+45) 30 95 88 87
susan@2communi...
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Susan Agerskov - Virtual Teams

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Susan Agerskov - Virtual Teams

  1. 1. Susan Agerskov © 2011 Susan Agerskov How to turn the black hole of geographically dispersed and virtual team communication into positive energy
  2. 2. Susan Agerskov © 2011 Defining the black hole  Psychologically -> feel isolated and unnoticed motivation and loyalty diminish rapidly if members feel they have been short-changed ▪ higher turnover of staff / loss of knowledge ▪ decreased levels of knowledge transfer ▪ data theft Not to be sold or published. Sole risk with user. Author accepts no liability.
  3. 3. Susan Agerskov © 2011 Defining the black hole Data Leakage Worldwide Survey of IT professionals worldwideData Leakage Worldwide Survey of IT professionals worldwide Unauthorized physical and network access 39 % -> more concerned about threat from their own employees than outside hackers. Unauthorized use: 70 % said unauthorized use resulted in ≥ 50 % of data loss incidents. Remote worker security: 46 % of employees admitted to transferring files between work and personal computers. Misuse of passwords: 18 % of employees share passwords with co-workers. Rate is 25 % in China, India, and Italy. Cisco, 2008, Data Leakage Worldwide Survey (2000 respondents in 10 countries selected due to differences in social and business cultures).
  4. 4. Susan Agerskov © 2011 Defining the black hole  Communication -> black hole is remote relational communication ▪ creating goodwill, fellow-feeling, rapport and loyalty among people with whom you have little or no face-to- face interaction ▪ non-verbal clues and feedback missing -> meaning of silence ▪ sheer amount of information available Not to be sold or published. Sole risk with user. Author accepts no liability.
  5. 5. Susan Agerskov © 2011 Remote Communication Difficult to manage virtually through any form of command and control. Haywood (1998), p. 18. Defining the black hole – team leader has to influence rather than control communication Not to be sold or published. Sole risk with user. Author accepts no liability.
  6. 6. Susan Agerskov © 2011 Defining the black hole  Trust -> employees from different locations, cultures, and technical backgrounds are likely to mistrust: ▪ how their information will be used, ▪ whether they will get credit for their contributions outside team, ▪ degree to which other team members will make an equal contribution1.  Lack of Trust -> affects quality of information that is exchanged: ▪ senders to withhold unfavorable but relevant information but ▪ pass on favorable but irrelevant information2 1 George, (1996), p. 40-45 / 2 Hayes, (2002), p. 117 Not to be sold or published. Sole risk with user. Author accepts no liability.
  7. 7. Susan Agerskov © 2011  Symbols matter: ensure same decorations in all locations  Face-to-face communication is important  visit employees instead of everything in Copenhagen  joint meetings at least once a year  Over-communicate  weekly individual sessions / weekly joint session  ensure all team members receive critical information simultaneously  Personalization and small talk  brief narratives, personal discourses in weekly updates Creating positive energy Not to be sold or published. Sole risk with user. Author accepts no liability.
  8. 8. Susan Agerskov © 2011 MEETING MANAGEMENT No side conversations during meetings SET EXPECTATIONS SOLICIT FEEDBACK TIE KEY PERFORMANCE INDICATORS (KPI) TO: how well communicate and collaborate, not on competition time / hours performance pay benefits qualifications expectations recognition loyalty mobility sacrifice tolerance life-balance status respect security Creating positive energy Not to be sold or published. Sole risk with user. Author accepts no liability.
  9. 9. Susan Agerskov © 2011 Creating positive energy Create positive energy today with: mobile: (+45) 30 95 88 87 susan@2communicate.dk www.2communicate.dk Happy Thanksgiving and thank you! Not to be sold or published. Sole risk with user. Author accepts no liability.

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