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Business Process
Management
Essentials
By Ex-
Deloitte &
McKinsey
Consultants
22
Aurelien Domont
Slidebooks Consulting
Managing Director
“ Increase your knowledge using our simple and
comprehensive Bu...
33
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Princ...
44
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Princ...
55
Business Process Management (BPM) definition
66
What BPM is and what BPM is not
What BPM is not
• BPM is not a packaged application; customization is
required to suppo...
77
What are the main macro processes in a company?
 Order-to-Cash
 Procure-to-Pay
 Application-to-Approval
 Claim-to-S...
88
Example of a simple process
Warranty?
Parts
StoreService
Dispatch
Technician
Call Centre
Customer Customer
99
What are the benefits of applying BPM?
• Improve customer service and retention
• Reduce staff and office overhead numb...
1010
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Pri...
1111
You can download this training by clicking on the image below:
1212
BPM top 3 Principles
1. Be outcomes focused vs. tasks focus
2. Business Process Management requires collaboration
3. ...
1313
1. Be outcomes focused vs. tasks focus
Start (input) Outcomes (output)
Activities
1414
1. Be outcomes focused vs. tasks focus
Start (input) Outcomes (output)
Activities
Primary
focus
1515
2. Business Process Management requires collaboration
For the realisation of a product or service several departments...
1616
2. Business Process Management requires collaboration
For the realisation of a product or service several departments...
1717
3. BPM enables to focus on effectiveness and efficiency
BPM helps increase Organizational Performance by improving Ef...
1818
3. BPM enables to focus on effectiveness and efficiency
BPM helps increase Organizational Performance by improving Ef...
1919
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Pri...
2020
There are 3 key types of processes
Input
(raw materials)
Primary processes
Output
(Product or
services)
Control proce...
2121
You can download this training by clicking on the image below:
2222
What is a process model?
“ A process model specifies
the behavior of a process and
has a graphical representation
of ...
2323
Example of a Process model using the standard modelling
convention “BPMN” (Business Process Modeling Notation)
2424
What are the objectives of creating a process model?
• To describe the current way of working (As-Is situation)
• To ...
2525
How to build a process model?
• Each process consists of:
- a start and an end
Start End
2626
You can download this training by clicking on the image below:
2727
How to build a process model?
• Each process consists of:
- a start and an end
- one or more tasks
Task
Start End
Task
2828
How to build a process model?
• Each process consists of:
- a start and an end
- one or more tasks
- sequence flows d...
2929
What is a task?
A task is a unit of work. A task can be executed in one go by the
same resource (e.g. a person), at t...
3030
What is a task?
A task is a unit of work. A task can be executed in one go by the
same resource (e.g. a person), at t...
3131
What is a trigger?
Task
End
Task
• Sometimes a task can not be directly executed after the previous task, but has to
...
3232
What is a trigger?
Task
End
Task
Email
• Sometimes a task can not be directly executed after the previous task, but h...
3333
•Process mapping uses various symbols such as:
=
=
=
=A task
A decision gateway
A system
A document
= The flow direct...
3434
Task Task
Business Unit A Business Unit B Business Unit C
Closed
questionTask
Yes
Task
No
Process Map Title
Note: For...
3535
Example of a parallel routing process
Task A Task B
Start
+
And-split
Task D
Task C
+
And-join
Task E
End
3636
Example of a parallel routing process
Task A Task B
Start
+
And-split
Task D
Task C
+
And-join
Task E
End
Parallel ro...
3737
What is the biggest pitfall of process modeling?
1. Using the wrong type of gateways, e.g. decision gateway
instead o...
3838
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Pri...
3939
Key business analysis principles
No business process improvement or change activity can be
undertaken without the use...
4040
Business Process Analysis Description
Most common starting point is when something is not right in the
organization:
...
4141
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Pri...
4242
What is the purpose of process redesign?
• Identify possibilities for improving the design of a process:
As-is Proces...
4343
What is the purpose of process redesign?
• Identify possibilities for improving the design of a process:
Descriptive ...
4444
The remaining 70 slides are on www.slidebooks.com
You can download this training by clicking on the image below:
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Business Process Management Training | By ex-Deloitte & McKinsey Consultants

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Business Process Management Training in 100 re-usable Powerpoint slides | By ex-Deloitte & McKinsey Consultants | Downloadable at www.slidebooks.com | Includes Tools, Templates, Frameworks, Principles

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Business Process Management Training | By ex-Deloitte & McKinsey Consultants

  1. 1. Business Process Management Essentials By Ex- Deloitte & McKinsey Consultants
  2. 2. 22 Aurelien Domont Slidebooks Consulting Managing Director “ Increase your knowledge using our simple and comprehensive Business Process Management Training created by ex-Deloitte & McKinsey Consultants ” “ Show professionalism with well-designed Powerpoint and Excel Premium documents ” Purpose of this document “ Save weeks of work by re-using our editable Powerpoint and Excel templates ”
  3. 3. 33 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  4. 4. 44 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  5. 5. 55 Business Process Management (BPM) definition
  6. 6. 66 What BPM is and what BPM is not What BPM is not • BPM is not a packaged application; customization is required to support an organization’s unique business process requirements and needs • BPM is not a complete solution; additional components are required to integrate applications and human interactions into the business process (e.g. scanning, document management, reporting etc.) • BPM is not just process automation; decision points must be defined and incorporated into the process flow to provide control over execution of processes across users and systems What BPM is • BPM supports the lifecycle of business processes (design, deployment, execution, measurement, optimization) • BPM supports the orchestration of steps within the business process and ensures proper interactions between humans and applications • BPM develops business processes that can be reused in different context
  7. 7. 77 What are the main macro processes in a company?  Order-to-Cash  Procure-to-Pay  Application-to-Approval  Claim-to-Settlement  Issue-to-Resolution
  8. 8. 88 Example of a simple process Warranty? Parts StoreService Dispatch Technician Call Centre Customer Customer
  9. 9. 99 What are the benefits of applying BPM? • Improve customer service and retention • Reduce staff and office overhead numbers • Process business critical activities faster • Reduce the number of errors and exceptions • Reduce overall IT costs • Reduce duplications • Increase visibility into operational efficiencies and bottlenecks • Reduce business risks $
  10. 10. 1010 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  11. 11. 1111 You can download this training by clicking on the image below:
  12. 12. 1212 BPM top 3 Principles 1. Be outcomes focused vs. tasks focus 2. Business Process Management requires collaboration 3. BPM enables to focus on effectiveness and efficiency BPM Principles
  13. 13. 1313 1. Be outcomes focused vs. tasks focus Start (input) Outcomes (output) Activities
  14. 14. 1414 1. Be outcomes focused vs. tasks focus Start (input) Outcomes (output) Activities Primary focus
  15. 15. 1515 2. Business Process Management requires collaboration For the realisation of a product or service several departments are involved Siloed organization Silos sub-optimize processes and overall business performance
  16. 16. 1616 2. Business Process Management requires collaboration For the realisation of a product or service several departments are involved Siloed organization Collaborative organization Silos sub-optimize processes and overall business performance Be aware of the fact that everyone is a part of a larger entity
  17. 17. 1717 3. BPM enables to focus on effectiveness and efficiency BPM helps increase Organizational Performance by improving Effectiveness and Efficiency Higher Efficiency Focus on doing things right (the “How”)
  18. 18. 1818 3. BPM enables to focus on effectiveness and efficiency BPM helps increase Organizational Performance by improving Effectiveness and Efficiency Higher Efficiency Higher Effectiveness Higher Organizational PerformanceX = Focus on doing things right (the “How”) Focus on doing the right thing (the “What”)
  19. 19. 1919 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  20. 20. 2020 There are 3 key types of processes Input (raw materials) Primary processes Output (Product or services) Control processes Secondary processes (e.g. Finance) Secondary processes (e.g. HR) Goals Key performance Indicators
  21. 21. 2121 You can download this training by clicking on the image below:
  22. 22. 2222 What is a process model? “ A process model specifies the behavior of a process and has a graphical representation of the possible sequence of activities. ”
  23. 23. 2323 Example of a Process model using the standard modelling convention “BPMN” (Business Process Modeling Notation)
  24. 24. 2424 What are the objectives of creating a process model? • To describe the current way of working (As-Is situation) • To re-design processes (To-Be situation) • To serve as a ‘blueprint’ for implementation of a standardized way of working • To measure the performance of a process • To determine roles & responsibilities • To define risks and controls Process Models objectives
  25. 25. 2525 How to build a process model? • Each process consists of: - a start and an end Start End
  26. 26. 2626 You can download this training by clicking on the image below:
  27. 27. 2727 How to build a process model? • Each process consists of: - a start and an end - one or more tasks Task Start End Task
  28. 28. 2828 How to build a process model? • Each process consists of: - a start and an end - one or more tasks - sequence flows defining the routing through the tasks Task Start End Task
  29. 29. 2929 What is a task? A task is a unit of work. A task can be executed in one go by the same resource (e.g. a person), at the same place, at the same time, without interruptions. A task is well-defined: input, transformation and output Task Start End Task
  30. 30. 3030 What is a task? A task is a unit of work. A task can be executed in one go by the same resource (e.g. a person), at the same place, at the same time, without interruptions. A task is well-defined: input, transformation and output Task Start End Task The name of a task usually includes a verb + noun (e.g. Register application)
  31. 31. 3131 What is a trigger? Task End Task • Sometimes a task can not be directly executed after the previous task, but has to wait for some ‘trigger’ to happen instead • According to BPMN, triggers are modeled as events (represented as circles), in which the internal marking specifies the type (e.g. message, timer, etc.) Task
  32. 32. 3232 What is a trigger? Task End Task Email • Sometimes a task can not be directly executed after the previous task, but has to wait for some ‘trigger’ to happen instead • According to BPMN, triggers are modeled as events (represented as circles), in which the internal marking specifies the type (e.g. message, timer, etc.) • An example of a BPMN model with triggers is given below Task Every day at 12am
  33. 33. 3333 •Process mapping uses various symbols such as: = = = =A task A decision gateway A system A document = The flow direction = = Process start Process end Other examples of symbols commonly used
  34. 34. 3434 Task Task Business Unit A Business Unit B Business Unit C Closed questionTask Yes Task No Process Map Title Note: For complex processes, other IT tools should be used instead of Powerpoint. IndustryPrint is the most commonly used Task Start End Example of process involving a decision and 3 Business Units
  35. 35. 3535 Example of a parallel routing process Task A Task B Start + And-split Task D Task C + And-join Task E End
  36. 36. 3636 Example of a parallel routing process Task A Task B Start + And-split Task D Task C + And-join Task E End Parallel routing process
  37. 37. 3737 What is the biggest pitfall of process modeling? 1. Using the wrong type of gateways, e.g. decision gateway instead of parallel gateways 2. Writing process models from top-to-bottom instead of left-to-right 3. Not following strictly the rules of the BPMN notation 4. Spending lots of time to produce detailed models that nobody uses
  38. 38. 3838 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  39. 39. 3939 Key business analysis principles No business process improvement or change activity can be undertaken without the use of business analysts and/or business analysis techniques You must never attempt to change a business process without first analyzing the business impact of the change in detail Most projects failures do not stem from technology, but from a lack of skilled Business analyst 1 2 3
  40. 40. 4040 Business Process Analysis Description Most common starting point is when something is not right in the organization: • A meta problem: there are process duplications in the organization • A business problem: The customer waiting time is too long • A micro problem: some user interface screens are confusing The Business Analyst needs to: • Evaluate the current situation and the root cause of the problem by reviewing any documentation and interviewing workers • Document current process using a process model (see previous chapter) • Recommend improvements When to use: • When you have already clearly identified a specific process or process for improvements
  41. 41. 4141 Business Process Management (BPM) Essentials - Agenda 1. Introduction of Business Process Management (BPM) 2. BPM Principles 3. Process Modelling 4. Process Analysis 5. Process Design 6. Case Study 7. Top 5 questions commonly asked during our training sessions 8. Top 5 useful BPM quotes
  42. 42. 4242 What is the purpose of process redesign? • Identify possibilities for improving the design of a process: As-is Process To-be process
  43. 43. 4343 What is the purpose of process redesign? • Identify possibilities for improving the design of a process: Descriptive modelling of the real world (as-is) Prescriptive modelling of the real world (to-be)
  44. 44. 4444 The remaining 70 slides are on www.slidebooks.com You can download this training by clicking on the image below:

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