Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
BUSINESS SYSTEMS BEST
PRACTICE GUIDE...
15 Reasons why you should consider hosted WFM
Whitepaper brought to you by Busines...
Have you ever
wondered...
What the driver is behind hosted
Workforce Management (WFM)
uptake?
W. www.businesssystemsuk.com...
With financial, operational and
technical considerations…Which
organisations naturally align to
the hosted model?
W. www.b...
WHITE PAPER – 15 Reasons why you should consider
hosted WFM
15 REASONS WHY YOU SHOULD CONSIDER HOSTED WORKFORCE
MANAGEMENT...
Upcoming SlideShare
Loading in …5
×

White paper hosted WFM

332 views

Published on

15 reasons why you should consider hosted WFM
Brought to you by Business Systems, this paper identifies what's driving hosted WFM uptake. Identifying financial, operational and technical considerations it provides an overview of organisations which naturally align to the hosted model.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

White paper hosted WFM

  1. 1. BUSINESS SYSTEMS BEST PRACTICE GUIDE... 15 Reasons why you should consider hosted WFM Whitepaper brought to you by Business Systems (UK) Ltd W. www.businesssystemsuk.com @BSLHQ
  2. 2. Have you ever wondered... What the driver is behind hosted Workforce Management (WFM) uptake? W. www.businesssystemsuk.com @BSLHQ
  3. 3. With financial, operational and technical considerations…Which organisations naturally align to the hosted model? W. www.businesssystemsuk.com @BSLHQ
  4. 4. WHITE PAPER – 15 Reasons why you should consider hosted WFM 15 REASONS WHY YOU SHOULD CONSIDER HOSTED WORKFORCE MANAGEMENT White Paper brought to you by Business Systems (UK) Ltd Available for download on our website > This latest industry white paper uncovers what's driving hosted Workforce Management (WFM) uptake. Identifying financial, operational and technical considerations it provides an overview of organisations who naturally align to the hosted model. Dispelling some common misconceptions and introducing the concept of how a managed service approach could work using hosted WFM, this paper identifies how the technology is becoming increasingly accessible to organisations regardless of size. Incorporating key industry stats, the paper addresses how more flexible demand planning can be rolled out at reduced cost with a hosted model. Providing best practice procurement tips, it is an invaluable guide to any company currently considering whether or not to invest in hosted WFM. Content Covers: - How to improve budgeting & forecasting capabilities with usage based charging - Financial viability for WFM first-timers - Remote agent and lifestyle scheduling options White paper commissioned by Business Systems UK Ltd. For more information please email marketing@businesssystemsuk.com or call 0800 458 2988. W. www.businesssystemsuk.com @BSLHQ Who should be reading this paper?: - WFM & Resource Planning Specialists - Heads of Contact Centres & Operational Managers - IT & Procurement teams within contact centres or service & support / helpdesk environments

×