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Professional services overview for

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Professional Services within Business Systems underpins and supports every customer engagement and hardware or software deployment we embark on. With over 60% of the companies personnel residing in this division and a 24 hour service facility with 365 day support capability we are committed to providing the best value for money professional servicing in the industry.

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Professional services overview for

  1. 1. an introduction to…Business Systems Professional Services Insight into factors for consideration prior to selecting a call recording maintenance provider or contract Copyright Business Systems UK Limited 2011
  2. 2. Technical Services • Project Management Team • Pre Sales Technical Consultants Professional Services • Application Development Team • Customer Service Centre Customer Support •Technical Support Engineers (Tier 1 -3) Implementation & Support • Systems Trainer Training & • Business Solutions Consultant Consultancy Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  3. 3. Key Facts Certified by Major Recording Manufacturers Proven 24 x 7 x 365 Support Capability All Technical Personnel are direct Employees £500,000+ Spares Holding Full UK Coverage Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  4. 4. Support for Mission CriticalRecording Implementations  Fully project managed implementation  On-site continuous 24/7 coverage available  Working hours (Mon- Fri) package  Add-on modules for additional hours/days to suit  Choice of response times  Access to fully qualified service centre telephone operatives  Dedicated London and Scottish based Service Office  Full UK Coverage via network of satellite offices  Dedicated Account Manager  VIP priority access to specific service areas Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  5. 5. Support for Non CriticalRecording Environments  Fully project managed implementation  Working hours (Mon- Fri) package  Add-on modules for additional hours/days to suit  Pay per call out option  Choice of response times  Access to fully qualified service centre telephone operatives  Dedicated London and Scottish based Service Office  Full UK Coverage via network of satellite office  Dedicated Account Manager Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  6. 6. 4 Levels of Support 2 3 Field Service Engineers Technical Specialists  Arrives with full information  Additional on line support  Specialist VR engineer  Offers both in house and field  High calibre of training & experience support  Familiar with industry sector  High expertise in VR industry  Excellent PC skills, MS, SQL  High level of PC & applications skills  Direct link to manufactures design level  High level of product expertise 1 4 Customer Service Centre R & D Monitoring  Focal point for all Customer requests  Specialist product enhancement &  Case Monitoring development  Automatic Case Escalation  Technical Specialists &  Full access to Customer Database manufacturer R&D liaison  SLA Monitoring  Regular progress reports to customers  Implement appropriate solution Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  7. 7. Fully Managed Service  CR & QM provided at your premises with reduced responsibilities –Monthly or quarterly bill for services  Recorder fully maintained on your behalf –Business Systems owns the responsibility for the system  Latest Technology –Business Systems will proactively upgrade the solution  Flexibility –Can easily contract or expand with business requirements  High Availability service –Business Systems is capable of monitoring all sites 24/7 Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  8. 8. Frequently Asked Questions  Will Business Systems service & maintain our system, if we don’t buy it from you? –Yes assuming it’s one of the brands we support  Can Business Systems maintain our system if it has reached ‘End of Life’ (EOL) from the manufacturer? –In most cases yes – our standard policy is to support systems for 3 years beyond manufacturers EOL dates along with spare parts holding for all systems ex-stock  Will Business Systems take over maintenance of our system if it is currently experiencing faults? –Yes we will provide a systems health check so we both understand the state of your system & arrange necessary corrective work  Will Business Systems subcontract our maintenance to a 3rd party? –No, Business Systems use all their own staff Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  9. 9. Manufacturers & Accreditations  NICE Systems - NICE operate a non-exclusive distribution policy throughout EMEA & Business Systems hold a leading position; 2006/07 - EMEA - Outstanding Growth Award 2005 - 1st Diamond Status Award 2004 - 1st Platinum Status Award 2002 - 1st Global NASP Award 2000 - EMEA - Distributor of the Millennium 1998 - EMEA - Golden Distributor 1997-95 - EMEA - Distributor of the Year  Red Box Recorders – Business Systems is a premier channel partner, representing the full Red Box Recorder range in the UK  Verint - Business Systems has been selected as an exclusive service provider for the Verint Audiolog range throughout the UK Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011
  10. 10. Progression Steps… Let’s 0800 458 2988 www.businesssystemsuk.co.uk Talk ! Copyright Business Systems UK Limited 2010 ∙∙→ Copyright Business Systems UK Limited 2011

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