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We all lose customers at some point it’s a fact of life - your competitor may have a better offering or your service may have let you down. Customers are ever-savvier, they have more information at their fingertips than ever before to make more informed decisions about what they are going to spend money on and why. That’s not to say we have to stand idly by and wave them good bye, we need to understand why this is happening and identify what changes can be made to prevent it.
Outlined in this short presentation we identify some of the main reasons you may be losing customers and what can be done to help reduce customer churn.