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What is service design? (Cartoon explanation)


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A lot of people talk about service design as a key methodology to make an organisation more customer focused. But what do service designers actually DO? And do service designers ever get stuck in their quest to help a company to focus on the stuff that matters?

Published in: Leadership & Management

What is service design? (Cartoon explanation)

  1. 1. What is service design? Cartoon explanation by Virpi Oinonen from