Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
The Purpose 
of a Process
Our World 
Revolves 
Around 
Process
A process should ethically 
serve a loyal customer 
using minimum resources
A Process Must: 
1. Perform to the customer’s 
delight 
2. Be better than the others
In A Successful Process: 
1. The Customer 
is defined 
2. Customer’s 
Perception of 
Value is defined
In A Successful Process: 
3. A Customer 
Value Package 
(CVP) that solves 
the customer’s 
problem
Goal is Customer Loyalty 
Loyalty means 
customer is 
delighted with 
value provided 
and is faithful 
to the process
Want to learn More? 
Business 
Enterprise 
Mapping 
Businessmapping.com
Upcoming SlideShare
Loading in …5
×

The Purpose of a Process

2,017 views

Published on

Business Enterprise Mapping discusses the purpose of having a process for your business and making sure that each process is satisfying a customer need, and providing customers value.

Published in: Business
  • Be the first to comment

The Purpose of a Process

  1. 1. The Purpose of a Process
  2. 2. Our World Revolves Around Process
  3. 3. A process should ethically serve a loyal customer using minimum resources
  4. 4. A Process Must: 1. Perform to the customer’s delight 2. Be better than the others
  5. 5. In A Successful Process: 1. The Customer is defined 2. Customer’s Perception of Value is defined
  6. 6. In A Successful Process: 3. A Customer Value Package (CVP) that solves the customer’s problem
  7. 7. Goal is Customer Loyalty Loyalty means customer is delighted with value provided and is faithful to the process
  8. 8. Want to learn More? Business Enterprise Mapping Businessmapping.com

×