E-Book Reimagine How You Use SageCRM in Your Business

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E-Book Reimagine How You Use SageCRM in Your Business

  1. 1. Sage CRM Builder Reimagine how you use CRM in your business sagecrm.com/sagecrmbuilder
  2. 2. Contents Manage your products and equipment P27 04 Oversee key business projects P34 05 Implement your next business project P41 06 Manage your next company event P5 01 Organize a training course P13 02 Track your competitors P20 03 Introduction P3 Creating your new business module Conclusion P47 Why Sage CRM Builder P4 Additional resources P48
  3. 3. Your business is growing. You need new ways of increasing productivity, you want your company to become more efficient and you’re looking for a better way of organizing key business processes. Fortunately, there’s a solution. Sage CRM Builder is one of the most powerful and flexible tools we’ve created. Our customers are using Sage CRM Builder to plan events, organize training courses, track competitors, manage products and equipment, and to oversee and implement key business projects. And Sage CRM Builder is helping them save time and money. We want to share our customers’ experiences of using Sage CRM Builder with you, so you can adapt Sage CRM to fit the needs of your business and experience these benefits for yourself. Introduction In this eBook, we showcase six business modules built by Sage CRM customers. In each example, we present several challenges our customers faced prior to creating a custom module with Sage CRM Builder. Then, we provide you with a step by step guide to creating these business modules to help you apply their success to your business should you face similar challenges. Finally, we highlight the key benefits of each of these six real-world custom modules so you can decide what to build first. Let’s get started. bit.ly/SageCRMBuilder Adapt & Extend Sage CRM to manage any area of your business Page 3
  4. 4. Introduction Why Sage CRM Builder? No technical skills required – a user friendly, drag and drop interface means anyone in your business can create new modules for their individual requirements. Anywhere access – you can drive productivity and build what you need wherever, whenever by accessing Sage CRM online. Affordable - If you’re a Sage CRM Professional Edition customer, you already have access to Sage CRM Builder as part of your monthly subscription. Fully customizable – The power of Sage CRM Builder means you can personalize everything on your screen so it fits with the way you work. Page 4
  5. 5. 01 Manage your next company event Event module
  6. 6. Manage your next company event Events module Most businesses organize several important events throughout the year. Typical events include office parties, business meetings, workshops, partner meet-ups and even conferences. These events involve a number of common tasks including: • registrations • venues • costs • speakers • signage • accommodation • travel If you’re organizing an event, we understand you also face additional tasks like: budgeting; sourcing suppliers; managing bookings and equipment; organizing entertainment and hospitality; and keeping track of changes to your event. Using multiple tools, like email and spread sheets, can hinder your productivity and cause more inaccurate data. For example, if you rely solely on spread sheets, your teams may find it more difficult to collaborate on key information about these events. These tools can also make it more difficult for customers to report on an event and evaluate what worked and didn’t work. Creating an Events module with Sage CRM Builder can help you manage these tasks. The challenge 01 Do you have an upcoming company event, like a party or conference? Have past events sometimes run over budget? And is it difficult to manage registrations and track attendees at these events? Our customers overcame these problems by creating an Events module with Sage CRM Builder. In this section, you can find out how to build this type of module and plan your next successful event. Page 601 02 03 04 05 06
  7. 7. Events module Building an Events module with Sage CRM Builder will enable you to manage all tasks for your event from one location. You can use the Events module to track registered attendees, and assist an event planner with organizing the event. Using an Events module in Sage CRM, you can: • view basic information about an event, such as duration, contributor information, event sessions, and event materials • view information about the venue at which the event is held • track the number of registered attendees to determine the required resources for the event • send information emails to past attendees about the upcoming event • set up a workflow based on the completion of various event management tasks • set up a workflow to automate post-event follow-up and feedback • create groups and reports about attendees, including the number of event sessions they attended, to help with your pricing or reward policies But before you create your new module, it’s crucial to know what information you want it to track and how it’ll interact with other modules in your system. The solution 01 Identify the information you want the module to manage. For example, you could: • include a detailed description of the event • display the start and date and time • track the number of attendees • categorize the event type • view information about the venue at which the event is being held • track the progress of event tasks • list all companies that will be represented at the event • list all people who will attend the event Next, identify how the data in your new module interacts with data that’s already in Sage CRM. For example, consider how Events relate to a Company, Person, or Venue: • an event can have many companies in attendance, and a company can attend many events • an event can have many people in attendance, and a person can attend many events • an event is held in one venue, but a venue can host many events For more information about relationships, please read the System Administrator Help. Step 1: Gather your requirements Page 701 02 03 04 05 06
  8. 8. Events module 01 Once you’ve gathered your requirements, you can create the Event module using Sage CRM Builder. You’ll find it in Administration| Customization | Sage CRM Builder. Step 2: Build your new module Give your module a name, a description, and a new icon. Then, specify how it interacts with Company, Person, and Venue. Page 801 02 03 04 05 06
  9. 9. Events module Page 9 01 Choose the Sage CRM features that your module will use. For example, you want to include event tasks and follow-up in workflows. Because you want to include a long description of the event, create a multiline text field. Create a date and time field to record the event start date, and create a multi select field to track the planning tasks. 01 02 03 04 05 06
  10. 10. Events module 01 Finally, to display lots of related information about the event in one place, drag all the new fields and tables onto the Events summary screen. Page 1001 02 03 04 05 06
  11. 11. Events module 01 When your new module is built, an Events record might look like this…. Page 1101 02 03 04 05 06
  12. 12. Events module Creating an Events module with Sage CRM Builder reduces the amount of time and resources it takes to organize an event. You can use your Events module to: • capture contact information • manage registrations and attendees • log correspondence and record notes • track timelines and stakeholders • manage speakers and sessions • create workflows for managing event items • build reports for evaluating your event If you build an Events module with Sage CRM Builder, you are one step closer to organizing your next successful party, workshop or conference. The result 01 Page 1201 02 03 04 05 06
  13. 13. 02 Organize a training course Training module
  14. 14. Organize a training course Training Course module Training courses form an important part of any business that spends time keeping the skills of employees up to date. Managing a training course means keeping on top of areas like • venues • students • trainers • resources • communications • administration • scheduling Without a tool to keep track of these areas, business people organizing training courses can become over-burdened by various lists and spread sheets related to these courses. It’s also difficult for team members to collaborate on documentation related to these training courses. Our customers overcame these challenges by creating a Training Course module. The challenge 02 Is your business concerned with keeping the skills of its employees up to date? Do you spend time organizing training courses for people in your company? Would you like a more efficient way of organizing communications, documentation and resources for your training? In this section you find out how Sage CRM customers created a Training Course module and kept their courses on track. Page 1401 02 03 04 05 06
  15. 15. Training Course module If you build a Training Couse module using Sage CRM Builder, you can manage courses and information about the venue and students. And you can use the module to manage bookings, track registered attendees, co-ordinate trainers, and to sell future courses. Using a Training Course module in Sage CRM, you can: • view information about the venue at which the course is held • get an overview of registered attendees and see what other courses they’ve already attended, to identify future sales opportunities • track your sales of training courses to help determine quotas and forecasts • automate the booking and administration of your training courses • run reports to discover your most popular training courses for marketing purposes • set up a basic workflow to monitor different stages of the course, such as Planned, Fully Booked, and Complete • send reminder emails to registered students about start dates But before you create your new module, it’s crucial to know what information you want it to track and how it’ll interact with other modules in your system. The solution Identify the information you want the module to manage. For example, you could: • view a photo of the trainer • view details about people from different companies who attend the course • track the number of places on the course and the cost of the course • categorize the type of training provided by the course • include the training course in workflows and reports Next, identify how the data in your new module interacts with data that’s already in Sage CRM. For example, consider how Training Course relates to Person and Trainer: • a training course can have many students, and a student can attend many courses • a training course can have one trainer, but a trainer can run many training courses For more information about relationships, please read the System Administrator Help. Step 1: Gather your requirements Page 15 02 01 02 03 04 05 06
  16. 16. Training Course module Once you’ve gathered your requirements, you can create the Training Course module using Sage CRM Builder. You’ll find it in Administration| Customization | Sage CRM Builder. Step 2: Build your new module Give your module a name, a description, and a new icon. Then, specify how it interacts with Person and Trainer. Page 16 02 01 02 03 04 05 06
  17. 17. Training Course module Choose the Sage CRM features that your module will use. For instance, it may be useful to display the training course in personal and team views, and to link files and attachments to the training course. Because you want to view a photo of the trainer, create an image field. You can also add a radio button to record the number of places on the course, a cascading lookup field to choose the type of training, and a currency field to set the price. Page 17 02 01 02 03 04 05 06
  18. 18. Training Course module Finally, to display lots of related information about the course in one place, drag all the new fields and tables onto the Training Course summary screen. When your new module is built, a Training Course record could look like this…. Page 18 02 01 02 03 04 05 06
  19. 19. Training Course module Using your new Training Course module, you can view and manage every aspect of your training course. This means your business can: • save time and reduce errors by storing training documentation in one central location • track the costs of your training courses • become more productive by streamlining labour intensive and administrative tasks • improve efficiencies by managing internal and external training resources including venues, trainers, equipment And, most importantly, you and your team can spend less time organizing training courses and more time delivering them. The result Page 19 02 01 02 03 04 05 06
  20. 20. 03 Track your competitors Competitor Tracking module
  21. 21. Track your competitors Businesses today need tools that help them stay ahead of their competition. They need an understanding of their competitors’ strengths and weaknesses and an ability to monitor their competitive position in the marketplace. Our customers said competitor tracking can be difficult because their information is sometimes stored in multiple locations. Some of our customers also highlighted keeping this information up to date as a challenge. If you’re encountering these challenges, you can use Sage CRM Builder to create a Competitor Tracking module and manage key information about your competitors from one place. The challenge 03 Do you spend time evaluating the strengths and weaknesses of your business? Would you like to be able to build detailed profiles of your competitors? How much additional revenue could you generate if you knew how your products compared to your competitors’ products? In this section, you can learn how to create a Competitor Tracking Module that will help you make more informed business decisions. Page 2101 02 03 04 05 06 Competitor Tracking module
  22. 22. A Competitor Tracking module built with Sage CRM Builder can help you understand your advantages and disadvantages relative to your competitors. And you can use this module to estimate business opportunities and threats and make more informed business decisions Using a Competitor Tracking module in Sage CRM, you can: • gather profile information about your competitors • build a view of your competitors’ background, key personnel, product offerings, finances, and strategies • conduct a SWOT analysis on each competitor • use the detailed knowledge of competing products for marketing purposes and to pursue new sales opportunities • run a report to view opportunities that you and your competitors are pursuing • allow your sales team to view opportunities that specific competitors may be pursuing in a particular region • store key strategy information, such as the effectiveness of a competitor’s advertising, distribution strategy and costs, new product strategy, and existing strategic partnerships Before creating your new module, determine what information you want it to track and how it’ll interact with other modules in Sage CRM. The solution Identify the information you want the module to manage. For example, you could: • record a competitor’s name and address • view the number of employees in a competitor company • calculate a competitor’s annual revenue • gather information about a competitor’s main product • populate SWOT analysis fields including strengths, weaknesses, opportunities, and threats • generate a list of sales opportunities that both you and a competitor are pursuing • save a competitor’s advertising campaign information, published annual reports, and published strategy documents Next, identify how data in your module interacts with data that’s already in Sage CRM. For example: • a competitor can be associated with one company, but a company can be associated with many competitors • a competitor can have many opportunities, and an opportunity can be pursued by many competitors For more information about relationships, please read the System Administrator Help. Step 1: Gather your requirements Page 22 03Competitor Tracking module 01 02 03 04 05 06
  23. 23. Once you’ve gathered your requirements, you can create the Competitor module using the Sage CRM Builder. You’ll find it in Administration| Customization | Sage CRM Builder. Step 2: Build your new module Give your module a name, a description, and a new icon. Then specify how it interacts with Company and Opportunity. Page 23 03Competitor Tracking module 01 02 03 04 05 06
  24. 24. Choose the Sage CRM features that your module will use. For instance, you may want to link files and attachments to Competitor. Because you want to describe competitor strategies, add multiline text fields for Advertising Effectiveness and Distribution Strategy and Costs. Page 24 03Competitor Tracking module 01 02 03 04 05 06
  25. 25. Finally, to display lots of related information about your competitiors in one place, drag all the new fields and tables onto the Competitor summary screen. When your new module is built, a Competitor record could look like this…. Page 25 03Competitor Tracking module 01 02 03 04 05 06
  26. 26. A Competitor Tracking module built with Sage CRM Builder offers several key benefits. You can: • estimate where your business and products stand relative to competitors, and respond accordingly • manage documentation that helps you understand your competitive advantages and disadvantages over competitors • build out detailed profiles of your competitors using a SWOT analysis • evaluate whether your sales team are losing out on important deals against your competitors and then make improvements to the sales process Most importantly, a Competitor Tracking module gives you a means of evaluating your competition and making more informed business decisions. The result Page 26 03Competitor Tracking module 01 02 03 04 05 06
  27. 27. 04 Manage your products and equipment Equipment module
  28. 28. Manage your products and equipment Businesses that manage valuable products and equipment need access to key information such as: • serial numbers • service history • customer support cases Businesses without a central resource for managing products and equipment have to spend time verifying serial numbers, cross- checking services histories of their equipment and following up on customer support cases. If you sell products or equipment that require support and after sales service, creating an Equipment module can save you time and make your day-to-day business life more efficient. The challenge 04 Are you the type of business that handles, rents or sells valuable products and equipment? Do you provide after sales care and support for this equipment to your customers? Is it sometimes difficult to manage the service history and customer support cases for your products and equipment? Our customers solved these business problems and provided better customer support by creating an Equipment module in Sage CRM. In this section, you can find out how to create this type of custom module with Sage CRM Builder. Page 2801 02 03 04 05 06 Equipment module
  29. 29. An Equipment module can track serial numbers and details about products such as machinery and small technological components. You can use this module to track equipment service history and link to customer support cases. And because engineers and sales people have access to the same data, you can optimize your support and maintenance offerings, and capitalize on selling equipment add-ons to existing customers. Using an Equipment module you can: • track equipment from the installation date, through maintenance milestones, to get a clear picture of upsell and service contract opportunities • use all available service history and product information to deal with customer cases in a prompt and effective manner • set up a workflow to automate the management of equipment maintenance processes, so engineers receive relevant notifications • share information between your engineer and sales teams to increase awareness of customer needs and potential solutions Before you create your new module, establish what information you want it to track and how it’ll interact with other modules in Sage CRM. The solution Identify the information you want the module to manage. For example, you may want to allow engineers and sales people to: • view a photo of the equipment • view contract information • set up reminders to contact customers about replacing or servicing equipment • track equipment installation and service history • link to customer support cases • identify potential up sell opportunities Next, identify how data in your new module interacts with data already in Sage CRM. For example: • many customer cases can be logged against each piece of equipment. A case is specific to just one piece of equipment • each piece of equipment is linked to one company, and a company can have many pieces of equipment • there are many opportunities for selling support contracts, maintenance contracts, or add-ons for each piece of equipment • each piece of equipment is linked to one contact person, and each contact person can have lots of equipment For more information about relationships, please read the System Administrator Help. Step 1: Gather your requirements Page 29 04Equipment module 01 02 03 04 05 06
  30. 30. Once you’ve gathered your requirements, you can create the Equipment module using Sage CRM Builder. You’ll find it in Administration| Customization | Sage CRM Builder. Step 2: Build your new module Give your module a name, a description, and a new icon. Then specify how it interacts with Cases, Company, Opportunity, and Person. Page 30 04Equipment module 01 02 03 04 05 06
  31. 31. Choose the Sage CRM features that your module will use. For instance, it may be useful to run reports on equipment service history, to view groups based on equipment, and to upload invoices and other documents related to equipment. Because you want to view a photo of the equipment, create an image field. You can also create fields to record the contract type, contract expiry date, date of installation, and replacement date. Page 31 04Equipment module 01 02 03 04 05 06
  32. 32. Finally, to display key related information about the equipment in one place, drag all the new fields and tables onto the Equipment summary screen. When your new module is built, an Equipment record could look like this…. Page 32 04Equipment module 01 02 03 04 05 06
  33. 33. By building an Equipment module in Sage CRM Builder you can: • keep track of and share important information about your products and equipment • enable your support and maintenance teams to work more closely together on after-sales care • provide better customer service with access to your equipment’s full service history and related support cases No matter what industry you operate in, you can use Sage CRM Builder to create a central resource for managing your valuable products and equipment from any location. The result Page 33 04Equipment module 01 02 03 04 05 06
  34. 34. 05 Oversee key business projects Project Management module
  35. 35. Oversee key business projects A project is a series of activities or tasks geared towards delivering a new product or service within a set time-frame. Many projects run into problems like • unclear communications between teams and stakeholders • lack of appropriate documentation • running over budget • missed deadlines • division over agreed project outcomes Our customers said they need a tool for overseeing key projects in their business. They also said they wanted a tool that would enable them to manage these projects from the point of conception to completion. If you have the same requirements, a personalized Project module can help. The challenge 05 Does your business have multiple on-going projects? Have the teams in your business the tools they need to collaborate and communicate on these projects? Would you like a better way of gaining an oversight over every on-going project in your business? In this section, you can find out how to create a Project module that will help you track project milestones and deliverables. Page 3501 02 03 04 05 06 Project Management module
  36. 36. By building a personalized Project module with Sage CRM Builder, you can keep track of key responsibilities and of dependent tasks and owners. Using a Project module in Sage CRM, you can: • track projects’ milestones against sales opportunities, marketing leads, and customer cases • track all of the people and companies involved in the project and benefit from any CRM information you may have already entered about them • set up a workflow to automate your project evolution process, and monitor how much time a project spends in each stage • support collaboration between your teams by assigning tasks to users and user groups For example, if you have a construction firm and need to keep track of large projects, you can keep information about key dates, such as when the tender will be released, by using a Project module. Then, when it’s time to start tendering, you can add the relevant companies, opportunities and people to your project record. A project isn’t just confined to the work of a Construction company. In Sage CRM, a project can be any large piece of work that you want to track and manage. This is a brief overview of what you can get by building a Project module. You could customize your module as much as you need using Sage CRM’s screen and workflow customization capabilities. The solution Step 1: Gather your requirements Page 36 05Project Management module Start by identifying the information you want the module to manage. For example, you could allow members of the project, product management and sales teams to: • see the project specs and scope • see a picture or a proof of concept for the finalized project • view contact details for all the people and companies involved in the project completion • monitor the delivery date and project stage • view all the sales opportunities that the project has generated Next, identify the relationship between the data in your new module and data in existing modules. For example: • the completion of a project can involve many Companies • the completion of a project depends on many People • an opportunity can lead to the creation of a project, but a project can also have many opportunities For more information about relationships, please see the System Administrator Help. 01 02 03 04 05 06
  37. 37. Once you’ve gathered your requirements, you can create your Project Management module using Sage CRM Builder. You’ll find it in Administration| Customization | Sage CRM Builder. Step 2: Build your new module Give your module a name, a description, and a new icon. Then specify how it interacts with Company, Opportunity, and Person. Page 37 05Project Management module 01 02 03 04 05 06
  38. 38. Choose the Sage CRM features that your module will use. For instance, it may be useful to run reports on your projects’ status and delivery, to view groups based on a project’s contracting companies, and to upload invoices and other documents related to your projects. When building fields for your Project module, you can create a multiline text field, which is a great way to add not only text, but also hyperlinks and images into the same field. You could use this to write about Project Specifications for example. You can also create fields to record: • the project type • the project manager • the team working on the project • the delivery date • the project stage Page 38 05Project Management module 01 02 03 04 05 06
  39. 39. Finally, when your module is built, this is what a Project module could look like: Page 39 05Project Management module 01 02 03 04 05 06
  40. 40. By building a Projects module in Sage CRM Builder, you can: • gain an overview of the scope and requirements of your various projects • keep track of your projects’ resources, costs and dependencies • review your projects’ key deliverables, milestone and schedules • ensure you have the required resources, people and budget for your projects Sage CRM Builder gives you the tools you need to manage almost any type of project from the point of conception to completion. Next, we explain how you can implement individual projects using Sage CRM Builder. The result Page 40 05Project Management module 01 02 03 04 05 06
  41. 41. 06 Implement your next business project Project Implementation module
  42. 42. Implement your next business project 06 In the last section, we looked at the benefits of a Project module and how you can use this type of module to see relevant details about your project. In this section, we will look at a different type of Project Module that allows you to gain an overview of important tasks as you implement your project. These include: • project details • the delivery date against the project’s current stage • remaining tasks With your new Project Implementation module you can access your customers’ contact details on the same screen, and link to tasks, opportunities and customer support cases associated with the implementation of a project. Page 42 Project Implementation module 01 02 03 04 05 06 Step 1: Gather your requirements Start by identifying the information you want the module to manage. For example, you may want to allow members of the project, product management, sales, and customer support teams to: • monitor the project’s current stage and planned schedule • get information about the estimated costs for the project • view your customer’s contact details from the project record • view sales opportunities and/or customer support cases associated with the project • see a list of all the tasks necessary for the completion of the project, as well as a Duration and Due Date for each task Next, identify the relationship between the data in your new module and data in existing modules. For example, how does Project relate to Company, Person, and Opportunity and Case? You should set up the following relationships with core Sage CRM entities: • the implementation of many Projects can involve many Companies • a Project Implementation can be linked to many Opportunities • many People are involved in many Projects. • a Project can have many Tasks For more information about relationships, please see the System Administrator Help.
  43. 43. Once you’ve gathered your requirements, you can create your Project Implementation module using Sage CRM Builder. You’ll find it in Administration| Customization | Sage CRM Builder. Step 2: Build your new module Give your module a name, a description, and a new icon. Then, specify how it interacts with Company, Opportunity, Case and Person. Page 43 06Project Implementation module 01 02 03 04 05 06
  44. 44. Choose the Sage CRM features that your module will use. For instance, it may be useful to run reports on projects status and delivery, to view groups based on a project’s unfinished tasks, to upload meeting notes and other documents related to the projects, and to set up workflow and notifications to keep everyone on track. When building fields for your project, you add a start date and end date field for the implementation, currency fields for Estimated Cost versus Actual Cost, a multiselect field for Status, and a text fields for comments and notes. You could also add related entity tables for Tasks, Opportunities, Customer cases, and Customer Details. Finally, to display lots of related information about the course in one place, drag all the new fields and tables onto the Project Implementation summary screen. Page 44 06Project Implementation module 01 02 03 04 05 06
  45. 45. When your module is built, this is what a Project Implementation record could look like: Page 45 06Project Implementation module 01 02 03 04 05 06
  46. 46. Sage CRM can help you keep track of the various phases of a project and send your team more relevant notifications. And your module can help you keep track of sales opportunities and customer support cases linked to your project. Using a Project Implementation module in Sage CRM, you can: • implement a technical project, which involves product installation, delivery of service, training, etc. for customers and partners • complete a project for a client • track internal projects within your company This is a brief overview of what you can achieve by building a Project Implementation module. You could customize your module as much as you need using Sage CRM’s screen and workflow customization capabilities. The result Page 46 06Project Implementation module 01 02 03 04 05 06
  47. 47. At Sage, we understand every business is different. We created Sage CRM Builder so you can customize Sage CRM to fit the unique requirements of your business. But Sage CRM Builder isn’t just about customer relationship management. It’s about becoming a smarter type of business. In this eBook, we demonstrated six real-world examples of modules our customers created using Sage CRM Builder. Our customers around the world are using Sage CRM Builder to manage events, organize training courses, track competitors, manage products and equipment, and to oversee and implement key business projects. Conclusion And, they are saving time and money. If you follow the step-by-step guides in this eBook, you can use Sage CRM Builder to manage any area of your business and seize new opportunities. Now it’s your turn. What will you build? Page 47 Experience the power of Sage CRM Builder Sage CRM Builder Adapt
  48. 48. If you would like to learn more about Sage CRM Builder, you can download any of these free resources, which we’ve created for you: Additional resources Page 48 Learn more User Help System Administrator Help Building a Competitor Tracking Module using Sage CRM Builder ? ?
  49. 49. Additional resources Page 49 bit.ly/SageCRMBuilder Adapt & Extend Sage CRM to manage any area of your business Videos Sage CRM Builder - Uncover the flexibility of Sage CRM bit.ly/FlexibleCRM Working with a Custom Module bit.ly/custommodule
  50. 50. © 2014 Sage Group Plc. C Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business. When combined with Sage ERP, our customers enjoy better business insight, increased efficiencies and productivity, and gain a single, customer-centric view across their entire business. So whether you’re just starting out or have already grown to several hundred employees, Sage CRM can help accelerate your business success. Accelerate your business success with a free 30-day trial at www.sage.com. About Sage CRM

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