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• You seek first to understand, then to be understood
• You focus on listening rather than responding
• You take the approach that everything is a hypothesis and
you could be wrong
• You are suggestive rather than instructive, replacing phrases
such as ‘certainly’,‘undoubtedly’, etc. with ‘perhaps’,‘I think’,
‘my intuition right now’
Listen first, then listen
more

Published in: Leadership & Management
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