Performance report - May 2013

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This is a report of how Bron Afon is doing that was presented to the Board in May 2013

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Performance report - May 2013

  1. 1. Bron Afon Performance Report to 31st March 2013 Slide 1
  2. 2. Corporate Plan Priority 1 - SUSTAINABLE BUSINESS Ensuring Bron Afon is a sustainable business Slide 2
  3. 3. The total amount of rent loss due to lettable units of permanent accommodation being empty as a percentage of the total rent debit for the financial year Slide 3 1 - SUSTAINABLE BUSINESS We have changed the Housemark group we compare this data to the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. Bron Afon Housemark - Upper Quartile Housemark - Lower Quartile 0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60 1.80 2.00 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2013 Jan - Mar 2013 Percentage
  4. 4. Voids Update – showing the number of decants Slide 4 1 - SUSTAINABLE BUSINESS 0 20 40 60 80 100 120 140 160 Voids Decants Voids minus decants
  5. 5. Average number of Calendar days taken to Let units Slide 5 1 - SUSTAINABLE BUSINESS 0 20 40 60 80 100 120 140 Apr- Jun 2009 Jul - Sep 2009 Oct – Dec 2009 Jan- Mar 2010 Apr- Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr- Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Avg Letting time Yearly Average
  6. 6. Tenancy Ending in First 12 Months Slide 6 1 - SUSTAINABLE BUSINESS 0 5 10 15 20 25 30 35 40 Oct - Dec 2008 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  7. 7. Evictions & Possession Orders Slide 7 1 - SUSTAINABLE BUSINESS 0 20 40 60 80 100 120 140 Oct - Dec 2008 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Evictions for Rent Arrears Possession Orders Granted Warrants, Grants and Suspended Possession Orders for ASB
  8. 8. Supported Living Outcomes Slide 8 1 - SUSTAINABLE BUSINESS SP1 – Feeling Safe SP2 – Contributing to the safety and well- being of themselves and others SP3- Managing Accommodation SP4- Managing Relationships SP5 – Feeling part of the community SP6-Managing Money SP7- Engaging in education/learning SP8-Engaged in employment/voluntary work SP9-Physically healthy SP10-Mentally healthy SP11-Leading a healthy and active lifestyle.
  9. 9. Total number of new lettings Slide 9 1 - SUSTAINABLE BUSINESS 0 50 100 150 200 250 Apr- Jun 2009 Jul - Sep 2009 Oct – Dec 2009 Jan- Mar 2010 Apr- Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr- Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 New Lettings Yearly Avg.
  10. 10. Current rent arrears as a percentage of rent due – permanent accommodation Slide 10 1 - SUSTAINABLE BUSINESS We have changed the Housemark group we compare this data to the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. Bron Afon Housemark - Upper Quartile Housemark - Median Housemark - Lower Quartile DWP Non DWP 0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2013 Jan - Mar 2013 Percentage
  11. 11. The total amount of rent arrears owed by former tenants as a percentage of total rent collectable for the financial year Slide 11 1 - SUSTAINABLE BUSINESS We have changed the Housemark group we compare this data to the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. The KPI in this Housemark group started in Q1 2010-11. Bron Afon Housemark - Upper Quartile Housemark - Median Housemark - Lower Quartile 0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2013 Jan - Mar 2013 Percentage
  12. 12. Leaseholder service charge recovery 2012 – 2013 (cumulative chart) Slide 12 1 - SUSTAINABLE BUSINESS 0 50,000 100,000 150,000 200,000 250,000 300,000 350,000 400,000 450,000 Apr - Jun Apr - Sep Apr - Dec Apr - Mar Charges Payments
  13. 13. Gross Rent Arrears Slide 13 1 - SUSTAINABLE BUSINESS £0 £200,000 £400,000 £600,000 £800,000 £1,000,000 £1,200,000 2011/12 2010/11 2009/10 2008/9 2012/13
  14. 14. Former Tenant Arrears Slide 14 1 - SUSTAINABLE BUSINESS £0 £50,000 £100,000 £150,000 £200,000 £250,000 £300,000 £350,000 £400,000 £450,000 £500,000 2011/12 2010/11 2009/10 2008/9 2012/13
  15. 15. Loan Drawdown (cumulative figures per financial year) Slide 15 1 - SUSTAINABLE BUSINESS £0 £5,000,000 £10,000,000 £15,000,000 £20,000,000 £25,000,000 £30,000,000 £35,000,000 Jan - Mar 2009 Apr - Jun 2009 Jul – Sep 2009 Oct – Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct – Dec 2010 Jan- Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct – Dec 2012 Jan - Mar 2013
  16. 16. Average cost of responsive repairs per unit of stock (from April 2009) Slide 16 1 - SUSTAINABLE BUSINESS £0 £100 £200 £300 £400 £500 £600 £700 Apr-09 Jun-09 Aug-09 Oct-09 Dec-09 Feb-10 Apr-10 Jun-10 Aug-10 Oct-10 Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Actual Average Cost per Unit of Stock Average Budget per unit of Stock
  17. 17. Staff Turnover Slide 17 1 - SUSTAINABLE BUSINESS 0 5 10 15 20 25 30 35 40 Oct- Dec 2008 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan- Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Retired Ill Health Retired – Other Left for Other Work Internal Promotion
  18. 18. Average Percentage of Staff Days Lost Due to Sickness Slide 18 1 - SUSTAINABLE BUSINESS 0% 1% 2% 3% 4% 5% 6% 7% 8% Oct - Dec 2008 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  19. 19. Grievances Slide 19 1 - SUSTAINABLE BUSINESS 0 0 0 1 1 0 0 0 1 3 4 3 2 1 0 2 Jan - Mar 2013 Jul - Sep 2011 Apr - Jun 2009 Jul- Sep 2009 Oct- Dec 2009 Jan- Mar 2010 Apr- Jun 2010 Jul- Sep 2010 Oct- Dec 2010 Jan- Mar 2011 Apr- Jun 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012
  20. 20. Total Number of Accidents/Incidents by Category Slide 20 Those highlighted in red have increased since the previous quarter, those in green have decreased. 1 - SUSTAINABLE BUSINESS Total Riddor incidents 15 7 5 5 0 1 4 1 -3 House fires 0 2 2 2 4 3 1 4 3 Driving incidents 12 10 6 8 7 6 7 7 0 Verbal abuse 0 5 7 1 1 3 1 3 2 Assault (including verbal assult) 1 0 0 0 0 2 1 0 -1 Dog/Animal incidents 2 3 2 1 0 1 0 0 0 Slips trips staff 3 5 4 3 0 2 1 3 2 Apr - Jun 2012-13 Jul - Sep 2012-13 Oct - Dec 2012-13 Difference from the previous Quarter Apr - Jun 2011-12 July-Sep 2011-12 Oct -Dec 2011-12 Jan -Mar 2011-12 Jan - Mar 2012-13
  21. 21. Corporate Plan Priority 2 - EXISTING COMMITMENTS Meeting our existing commitments Slide 21
  22. 22. Internal Improvements – Apr 2008 – Mar 2013 Slide 22 2 - EXISTING COMMITMENTS 6882 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 NumberofProperties Agreed Target Actual Completions
  23. 23. Total Cost of Adaptations compared to Budget – £2 Million Budget (cumulative per financial year) Slide 23 2 - EXISTING COMMITMENTS £0 £200,000 £400,000 £600,000 £800,000 £1,000,000 £1,200,000 £1,400,000 £1,600,000 £1,800,000 £2,000,000
  24. 24. Corporate Plan Priority 3 - EXCELLENT STANDARDS Doing what we do already to a higher standard Slide 24
  25. 25. Number of Column Inches of Press Coverage – Positive & Negative Slide 25 3 - EXCELLENT STANDARDS 0 200 400 600 800 1000 1200 1400 Positive Negative
  26. 26. Complaints Slide 26 3 - EXCELLENT STANDARDS 0 10 20 30 40 50 60 70 Complaints Stage 1 Complaints Stage 2
  27. 27. Compliments Slide 27 3 - EXCELLENT STANDARDS 0 20 40 60 80 100 120 140 160 180
  28. 28. Satisfaction of Tenants at 4 Weekly Visits - What do you think of the accommodation you’ve moved into • 43, 4 weekly visits have been made to tenants with new tenancies. Slide 28 With 10 no responses 3 - EXCELLENT STANDARDS 0 2 4 6 8 10 12 14 16 18 Excellent Good Fair Poor Very poor
  29. 29. Satisfaction of Tenants at 4 Weekly Visits - What did you think of the services you have received from Bron Afon Slide 29 With 11 no responses 3 - EXCELLENT STANDARDS • 43, 4 weekly visits have been made to tenants with new tenancies. 0 2 4 6 8 10 12 14 16 18 Excellent Good Fair Poor Very poor
  30. 30. Satisfaction of Tenants at 4 Weekly Visits - How have Bron Afon dealt with you since becoming a tenant Slide 30 With 12 no responses 3 - EXCELLENT STANDARDS • 43, 4 weekly visits have been made to tenants with new tenancies. 0 2 4 6 8 10 12 14 16 18 Excellent Good Fair Poor Very poor
  31. 31. Percentage of Abandoned Calls Slide 31 3 - EXCELLENT STANDARDS 0 2 4 6 8 10 12 14 16 18 Oct- Dec 2008 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan- Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Repairs Improvements Housing General Information Average
  32. 32. Satisfaction Levels on Improvements (based on percentages) Slide 32 3 - EXCELLENT STANDARDS 0% 10% 20% 30% 40% 50% 60% 70% 80% Excellent Very Good Satisfactory Poor
  33. 33. Responsive Repairs – Average end to end time of repairs (in days) Slide 33 3 - EXCELLENT STANDARDS The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. Bron Afon Cumulative Average Housemark - Upper Quartile Housemark - Lower Quartile 0 2 4 6 8 10 12 14 16 18 Oct - Dec 2009 Jan – Mar 2010 Apr – Jun 2010 Jul – Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  34. 34. Responsive Repairs – Overall tenant satisfaction level Slide 34 3 - EXCELLENT STANDARDS Bron Afon Cumulative Average Housemark - Upper Quartile Housemark - Lower Quartile 86% 88% 90% 92% 94% 96% 98% 100% Oct - Dec 2009 Jan – Mar 2010 Apr – Jun 2010 Jul – Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. In this group the KPI only started in Apr 2012.
  35. 35. Responsive Repairs – Percentage of jobs fixed first time Slide 35 3 - EXCELLENT STANDARDS Bron Afon Cumulative Average Housemark - Median Housemark - Lower Quartile 75% 80% 85% 90% 95% 100% Apr – Jun 2010 Jul – Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. In this group the KPI only started in Apr 2012.
  36. 36. Responsive Repairs – Percentage of jobs fixed within 30 days Slide 36 3 - EXCELLENT STANDARDS The Housemark group we compare this data to, is the LSVT group with a stock size between 5,000 and 10,000 and backdated the data to reflect this. Bron Afon Cumulative Average Housemark - Lower Quartile 75% 80% 85% 90% 95% 100% Oct - Dec 2009 Jan – Mar 2010 Apr – Jun 2010 Jul – Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  37. 37. Gas Safety – No access to properties resulting in the inspection being done after the due date Slide 37 3 - EXCELLENT STANDARDS Note: 100% legal compliance 0 10 20 30 40 50 60 70 80 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  38. 38. Gas Safety – No access to properties shown by the length of time the inspection has passed the due date Slide 38 3 - EXCELLENT STANDARDS < 4 Weeks 4 to 8 Weeks 8 to 12 Weeks Between 12 weeks and 100 Days Over 100 Days Total Non Valid LGSR 2 1 0 0 1 4 0 1 2 3 4 5 6 < 4 Weeks 4 to 8 Weeks 8 to 12 Weeks Between 12 weeks and 100 Days Over 100 Days Total Non Valid LGSR
  39. 39. Gas Safety – No. of properties overdue a service by 3 months or more at the end of the Quarterly Period Slide 39 3 - EXCELLENT STANDARDS Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 3 0 1 3 1 5 3 1 4 3 5 3 4 1
  40. 40. Number of cases currently on the Occupational Therapist waiting list and length of time each case has been on the list. Slide 40 3 - EXCELLENT STANDARDS 0 5 10 15 20 25 30 35 40 Under 1 month Between 1 & 3 months Between 3 & 6 months Between 6 & 9 months Between 9 & 12 months 1 year or over Q1 2012-13 Q2 2012-13 Q3 2012-13 Q4 2012-13
  41. 41. Progress of Occupational Therapist cases against projection Slide 41 3 - EXCELLENT STANDARDS 151 0 50 100 150 200 250 July August September October November December January February March April May June July August September October November December January February March April May June July August September October November December January February March Planned New Cases Planned Back log Planned Completed Cases Actual New Cases Actual Back log Actual Cases Completed
  42. 42. Average Time for Adaptations (in days) Slide 42 For the FY 2011-12 the survey date was replaced with the referral date for the survey to instructing contractor phase 3 - EXCELLENT STANDARDS 0 10 20 30 40 50 60 70 80 90 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - March 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Referral to Completion Referral to Survey Survey (Referral for FY 2011-12) to Instructing Contractor Referral to Instructing Contractor
  43. 43. Bron Appetit performance against prediction Slide 43 3 - EXCELLENT STANDARDS £0 £1,000 £2,000 £3,000 £4,000 £5,000 £6,000 £7,000 £8,000 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Daily takings Option 2 Predictions
  44. 44. Corporate Plan Priority 5 - COMMUNITIES Working with communities to deliver joint objectives Slide 44
  45. 45. Bron Afon Members (shown by age band) Slide 45 5 - COMMUNITIES 0 200 400 600 800 1000 1200 1400 1600 1800 2000 Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Unspecified Over 55 41 – 55 26 – 40 16 – 25 Under 16
  46. 46. Funds Brought in to Torfaen by us for Investment (Cumulative from April 2009) Slide 46 5 - COMMUNITIES £0 £1,000,000 £2,000,000 £3,000,000 £4,000,000 £5,000,000 £6,000,000 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  47. 47. Corporate Plan Priority 7 - SKILLS Building skills and capacity Slide 47
  48. 48. New Jobs Created in Bron Afon Slide 48 7 - SKILLS 0 10 20 30 40 50 60 70 80 90 100 Mar- Dec 2008 B/Fwd Jan- Mar 2009 Apr- Jun 2009 Jul – Sep 2009 Oct – Dec 2009 Jan- Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 April to Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  49. 49. Number of Apprentice’s and Training Places Slide 49 7 - SKILLS 0 10 20 30 40 50 60 Oct - Dec 2008 Jan - Mar 2009 Apr - Jun 2009 Jul – Sep 2009 Oct – Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 Number in Training Other Training places in Bron Afon
  50. 50. Number of Training hours provided to members of Bron Afon Slide 50 7 - SKILLS 0 200 400 600 800 1,000 1,200 1,400 1,600 Oct- Dec 2008 Jan- Mar 2009 Apr- Jun 2009 Jul – Sep 2009 Oct – Dec 2009 Jan- Mar 2010 Apr- Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013
  51. 51. Percentage of Contractors within NP4/NP44, Newport or Cardiff – based on number of contractors Slide 51 0% 10% 20% 30% 40% 50% 60% 70% 80% Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar NP4 or NP44 Newport Cardiff Outside of areas
  52. 52. Percentage of Contractors within NP4/NP44, Newport or Cardiff – based on spend Slide 52 0% 10% 20% 30% 40% 50% 60% 70% 80% Jan - Mar 2009 Apr - Jun 2009 Jul - Sep 2009 Oct - Dec 2009 Jan - Mar 2010 Apr - Jun 2010 Jul - Sep 2010 Oct - Dec 2010 Jan - Mar 2011 Apr - Jun 2011 Jul - Sep 2011 Oct - Dec 2011 Jan - Mar 2012 Apr - Jun 2012 Jul - Sep 2012 Oct - Dec 2012 Jan - Mar 2013 NP4 or NP44 Newport Cardiff Outside of areas
  53. 53. WHQS Compliancy Slide 53 8 - ASSETS Component Stock Count (IBS) Compliant Not Compliant % compliant Roofs and associated components 7,997 7,698 299 96% Windows 7,997 7,997 0 100% External Doors 7,997 7,997 0 100% Kitchens 7,997 7,164 833 90% Bathrooms 7,997 7,292 705 91% Energy Rating (SAP >=65) 7,997 5,648 2,349 71% Central Heating Systems 7,997 7,313 684 91% Electrical Systems 7,997 7,029 968 88% Mains powered smoke detectors 7,997 7,758 239 97% Gardens and external storage up and including the boundary of the property 7,997 6,427 1,570 80%
  54. 54. Facilities Management Slide 54 8 - ASSETS Service provision Standard Performance Grass cutting and litter picking Minimum of 4 Weekly Team 1 (Blaenavon – Pontypool) = 18 days. Team 2 (Cwmbran East) = 20 days. Team 3 (Cwmbran west) = 19 days. Cleaning and duty of care checking of low rise blocks of flats. Minimum of 4 Weekly. Average 12 visits per year which divided by 365 days = 30 days average. (2012 – 2013) Cleaning and duty of care checking of Fairview Court Minimum of 1 week 45 Visits divided by 365 days = 8 days average. Cleaning and duty of care checking of Monmouth House and The Tower Minimum of 1 week plus spot clean introduced from January 2012. Average 52 visits divided by 365 days = 7 days.

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