Culture At Work Presentation by Janice Mulholland, British Council

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This Power Point presentation was given by Janice Mulholland, Higher Education Manager, British Council at the session 'Intercultural skills in the workplace: New research on employer needs' at the 2013 NAFSA Annual Conference on Wednesday, 29 May.

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Culture At Work Presentation by Janice Mulholland, British Council

  1. 1. Skills Gap orDisconnect?Janice MulhollandHigher Education ManagerBritish Council USA
  2. 2. The global view: translating of value to practice90% value intercultural skillsNearly all identify business benefitsand see business risks whenemployees lack intercultural skills47% screen for intercultural skillsunderstanding differentcultural contextsdemonstrating respect forothersadapting easily to differentcultural situationsteamefficiencybuildingtrustbringingon newclientsMiscommunicationTeam conflictBrand damageLoss of clients
  3. 3. Intercultural Skill Indicatorsinternational experienceworked abroadstudiedabroadstrong communication skillsculturalsensitivityforeign language skillsBrazilJordanUAEUSChinaIndonesiaJordanIndiaUAEUK
  4. 4. The Education FactorChinaSouth AfricaBrazilUAEIndonesiaJordanUKIndiaUSA50%25%How is education doing insupporting the interculturalskill needs of organizations?What could educationinstitutions do more of?Teach CommunicationSkillsForeign LanguageStudy abroadInternationalresearchpartnershipsInternationalStudents/Faculty
  5. 5. Meeting the ChallengeEmployers• employerswould benefitfrom improvingthe ways inwhich theyidentifycandidates withinterculturalskillsJob Seekers• jobcandidates todemonstrateinterculturalskills in theapplicationand interviewprocessPolicy Makers/Education Providers• there issignificantopportunity tostrengthen therole educationplays in thedevelopment ofinterculturalskills in thefutureworkforce
  6. 6. Culture at Workhttp://www.britishcouncil.org/culture-at-work-research_march_2013.pdf

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