Homeshop 18


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Homeshop 18

  1. 1. GUJARAT TECHNOLOGICAL UNIVERSITY GROW MORE FACULTY OF ENGINEERING Information Technology 2010-11 CERTIFICATEThis is to certify that Mr. /Ms. Prajapati Brijesh K. of B.E.Semester V, Roll No. 1526 has satisfactorily completed his/herterm work of the subject E-commerce and E-business(151602)during the academic year 2010-11 and submitted on 6/12/2011Staff in charge Head of department
  2. 2. To Order Call : 0120-4455918 (Open 24Hrs) or SMS HS18WEB to 51818 Hello, Guest Sign in | Help | Customer Care | My Account  Why Shop at HomeShop18? Whats best for customer is always whats best for HomeShop18. With quality, value, and convenience built right into our name, we strive to provide customers the best possible shopping experience. Its our rigorous standards that drive us to offer new and unique products at such an exceptional value. And whether youre shopping on air or online, youll always have the ultimate convenience with products delivered right to your door.  To get to know us a little better, we thought wed share a few more things to love about HomeShop18:  Great Brands — Apple, Motorola, Philips, Reebok, Dell, Whirlpool, Nokia, Glen, VLCC, Fabindia - Do you have a favorite brand? Chances are, we have it! From fashion to beauty to home décor, our top-tier selection is second-to-none.  Honest Demos — whether on air or online, our demos can almost seem too good to be true…but rest assured, theyre not. When we feature a product, you can trust that its completely honest.  On-air Testimonial Calls — Yes, all of our on-air calls are customers just like you. No scripts. No falsifications. Its all live and real.  15-day Money-back Guarantee — Something you ordered not what you expected? Just send it back for an exchange or full refund of the purchase price. See Our Return Policy.  Ask Us Anytime — So you have a question about the current on-air item or any item that you saw in HomeShop18 let us know! Send your inquiry through customer care and it just might be answered live.  Online Customer Reviews — get a second, third, or fourth opinion from fellow shoppers! Read what they have to say about an item before purchasing and take an informed decision.  Videos of all products—On-air presentations on product detail pages so that you can watch the demonstration to decide on how to use the product.  User Friendly Website — So many new ways to Shop! Interactive product tours, FAQs, glossaries, bonus videos, all to enhance your shopping experience and make it easy and hassle free.  Friendly Customer Care Team — Check out our blog and helpdesk forums. Theyre the perfect way to connect with fellow shoppers, hosts, and guests.  Customer Service — when it comes to making sure youre satisfied, were always listening. Its what we pride ourselves on. Call us at or send an sms and well do whatever we can to help.  Special Pricing — Prices that will give you a great value. From our Todays Special Value® to Featured Prices and Easy Pay Offers, you know youre getting quality products at affordable prices.  We are everywhere in your social network— Facebook, Twitter, YouTube, and beyond! Were branching out into all the most buzzed-about social networking sites to give you behind-the-scenes content and more.  VeriSign Secured — Feel confident while shopping with us. We participate in the VeriSign Secured Seal Program. All of your personal info is encrypted by Secure Sockets Layer (SSL) software when its transmitted to us via the Internet to any website address beginning with https.  Award-winning Service — Talk about a winning personality. Weve been honored multiple times and have won a slew of awards.  About HomeShop18 HomeShop18 is the online & on-air retail marketing and distribution venture of Network18 Group that was launched as India’s first 24 hour Home Shopping TV channel on April 9, 2008. HomeShop18 offers innovative, differentiated and demonstrative retail experiences on TV and internet and has emerged as the
  3. 3. largest multimedia retailer in India with a user base of 2.5 million users and some prestigious awards to our credit. HomeShop18 is a venture of the Network18 Group, Indias fastest growing media and entertainment group that operates India’s leading business news television channels like CNN-IBN, CNBC TV18 and CNBC Awaaz . HomeShop18 has partnered with the best brand owners in India like Apple, Motorola, Philips, Reebok, Dell,Whirlpool, Nokia, Glen, VLCC, Fabindia and many more to provide superlative quality and exceptional value for any customer from the stage of product selection, to placing the order & all the way to the final delivery at your doorstep. We come with the trust and credibility that Network18 has built over the years and we strive to create an experience that you can depend upon! HomeShop18 is committed to providing a delightful customer experience, through entertaining and outstanding content on TV & the Web and its high quality captive 24X7 customer service. We maintain highly customer-centric practices, including great products, multiple payment options and 15 days money back guarantee to make shopping with HomeShop18 as an easy, smarter and hassle free experience. HomeShop18 is on a mission to drive India’s most comprehensive virtual business that helps customers make informed choices and extract the best value for their money. Browse Products at HomeShop18.  Books  Cameras & Camcorders  Mobiles & Accessories  Apparel & Accessories  Jewellery & Watches  Electronics  Home & Kitchen  Toys & Games  Gifts & Flowers  Computer & Peripherals  Kids & Baby  Health & Beauty  Movies  Household Appliances
  4. 4. Buying Guide - 3 simple steps:
  5. 5.  Payment Option  Internet Banking  Credit Card (Visa / Master)  3 EMIs Of ICICI Bank  3 EMIs Of HDFC Bank  3 EMIs Of City Bank’s Credit Card  American Express  Cash On Delivery (COD)  Its Cash  mChek  Cheque/DD  Paid by Gift certificate Security Policy  HomeShop18 and its affiliates respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by HomeShop18. You are advised to please read the Privacy Policy carefully. By accessing the services provided by HomeShop18 you agree to the collection and use of your data by HomeShop18 in the manner provided in this Privacy Policy.
  6. 6.  We want you to * feel comfortable using our website. * feel secure submitting information to us. * contact us with your questions or concerns about privacy on this site. * know that by using our sites you are consenting to the collection of certain data. What information is, or may be, collected from you? We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser from a web server cookie stored on your hard drive an IP address, assigned to the computer which you use the domain server through which you access our service the type of computer youre using the type of web browser youre using We may collect the following personally identifiable information about you: * Name including first and last name. * Alternate email address. * Mobile phone number and contact details. * ZIP/Postal code. * Financial information (like account or credit card numbers); and * Opinions of features on our websites. * Other information as per our registration process. We may also collect the following information: * About the pages you visit/access. * The links you click on our site. * The number of times you access the page. * The number of times you have shopped on our web site. You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. Who collects the information? We will collect anonymous traffic information from you when you visit our site. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites which we do not own, manage or control. How is the information used? We use your personal information to: * Help us provide personalized features * Tailor our sites to your interest * To get in touch with you when necessary * To provide the services requested by you * T preserve social history as governed by existing law or policy We use contact information internally to: * direct our efforts for product improvement * contact you as a survey respondent * notify you if you win any contest; and * send you promotional materials from our contest sponsors or advertisers
  7. 7.  Generally, we use anonymous traffic information to: * remind us of who you are in order to deliver to you a better and more personalized service from both an advertising and an editorial perspective; * recognize your access privileges to our Websites * track your entries in some of our promotions, sweepstakes and contests to indicate a players progress through the promotion and to track entries, submissions, and status in prize drawings * make sure that you dont see the same ad repeatedly * help diagnose problems with our server * administer our websites, track your session so that we can understand better how people use our sites With whom will your information be shared? We will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless: * we have your permission * to provide products or services youve requested * to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of HomeShop18s terms of use or to defend against legal claims * Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure What choices are available to you regarding collection, use and distribution of your information? You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. HomeShop18 reserves the right to send you certain service related communication, considered to be a part of your HomeShop18 account without offering you the facility to opt-out. You may update your information and change your account settings at any time. Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. What security procedures are in place to protect information from loss, misuse or alteration? To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Policy updates We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.
  8. 8.  HomeShop18 Shipping Policy  Unlike many other web sites that have special rules and lots of fine print, Homeshop18 has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.  Just because shipping is free doesnt mean it should take a long time. Homeshop18 understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order max within 7 working days.  We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.  We offer FREE Shipping( specified on the Product detail page) on selected products ordered  Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.  We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.  We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.  While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.  If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care 0120- 4455918 or log on to, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest  You may track the shipping status of your order on our website, by clicking at Track your Order section.  Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
  9. 9.  HomeShop18 Return Policy Money back guarantee is ONLY applicable on products that have MONEY BACK GUARANTEE specifically mentioned on the Product Details Page on website HomeShop18 offers a 15-day money back guarantee from the day the product is delivered to you. If, for any reason, you are not 100% satisfied with the product, you can simply return the item within 15 days of receipt, for a full refund of the order value; including the original shipping charges, if applicable at the time of purchase. You may return most new, unopened items sold by HomeShop18 other than the ones mentioned below. All merchandise returned must be in new condition with original packaging and must include all accessories / freebie supplied. The following items are excluded from our return policy for health, safety and fair use reasons: 1.Items that are classified as hazardous materials or use flammable liquids or gases cannot be returned. 2. Products that are perishable in nature (Food items, chocolates, plants & flowers) . 3. Mobile Phones and Electronics (including MP3 player). 4. Any electronic item or gadget with a missing serial number or original seal missing. 5. Jewellery (including body Jewellery), Lingerie (inner wear). 6. All Gift Certificates. 7. Factory-sealed sports collectible sets. 8. Any book, e-book, software, CD, DVD, VCD and video game. 9. Health and personal care, and hygiene products including: • Cholesterol monitors. • Diabetic/glucose monitors • Cosmetics, Perfumes, Fragrances and Deodorants • Thermometers • Contraceptives Conditions for return: 1. Products/Items should be UNUSED. Soft furnishings, like bedsheets, duvets, pillows, etc. can only be returned if they are unopened. 2. Products should be returned in their original packaging along with the original price tags, labels and invoices. 3. We regret that we will not be liable for refund for any item returned that are received by us in damaged condition or lost in transit. 4. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit. How to return your product? 1. For return of the product please get in touch with our Customer Service Team at 0120-4455918 who will guide you on the process for the same, before using the product, or write to us at our feedback section on and we will get back to you. 2.The return process of the product can be restricted depending on the nature and category of the product. Refunds • Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 7 working days from the date of receipt of returned product by
  10. 10. HomeShop18 or its business partner. • Cheques will be made in favour of the name as in the “billing name” provided at the time of placing the order. • For orders placed through Gift Certificates/vouchers of HomeShop18, refund would be provided in form of a fresh Gift Certificate /voucher of the same value. However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition, the same will be replaced by us at no extra cost. Track your order status To track the status of your order, enter your order number below. Order number is available in the order history section in your account. Log in to your account. Order Number: Contact Information: Quick and Easy ways to contact - Were Here to Help You! 1. Call the 24/7 HomeShop18 Customer Care Team Our Customer Care is here for you 24 hours a day - 365 days a year at 0120-4455918 2. Send as SMS -We will call you back HomeShop18 looks forward to helping you with your inquiry. We respond to SMSes in the order that they are received, and we will respond to your email as quickly as possible. SMS HS18WEB to51818 and we will call you back. 3. Connect With Live Help Desk Post your question in our Customer Help Desk. Go Ahead - Start a Conversation Now! 4. Order Related Feedback / Queries / Complaints Post your order related Feedback / Queries / Complaints throughSend Feedback in your user account. Additional Inquiries: Partnership Inquiries: Feature your brand on the website! Please direct all brand and partnership inquiries via email Frequently Asked Questions: Answers to our most commonly asked questions: Frequently Asked Questions