08 enhancrel.pp tenhancingrelationships-souza

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08 enhancrel.pp tenhancingrelationships-souza

  1. 1. Enhancing Relationships HCOM-100 Instructor Name
  2. 2. Communication Principles
  3. 3. Enhancing Relationships Preview <ul><li>The Importance of Friendship </li></ul><ul><li>The Importance of Family </li></ul><ul><li>The Importance of Colleagues </li></ul><ul><li>Stages of Relationship Development </li></ul><ul><li>Managing Interpersonal Conflict </li></ul>
  4. 4. The Importance of Friendship <ul><li>Friendship over the Years </li></ul><ul><ul><li>Childhood </li></ul></ul><ul><ul><li>Adolescent </li></ul></ul><ul><ul><ul><li>peer relationships are the most important social influence on our behavior </li></ul></ul></ul><ul><ul><li>Adult </li></ul></ul><ul><ul><li>Elderly and friendships </li></ul></ul>
  5. 5. Enhancing Friendships <ul><li>Awareness of yourself </li></ul><ul><li>We Use Communication To Initiate, Develop, Deepen And Maintain Friendships </li></ul><ul><li>Listening And Responding Are Critical </li></ul><ul><li>Learn to Adapt </li></ul>
  6. 6. The Importance of Family <ul><li>Changing Nature of Family </li></ul><ul><li>Enhancing Family Relationships </li></ul><ul><ul><li>Discover who we are in families </li></ul></ul><ul><ul><li>Earliest lessons about verbal and nonverbal communication </li></ul></ul><ul><ul><li>Family relationships are built upon trust </li></ul></ul><ul><ul><li>Family relationships involve adaptation </li></ul></ul>
  7. 7. The importance of Colleagues <ul><li>On the job communication </li></ul><ul><ul><li>Communication skills are highly valued </li></ul></ul><ul><li>Enhancing Workplace Relationships </li></ul><ul><ul><li>Uncertainty reduction </li></ul></ul><ul><ul><li>Verbal and nonverbal communication skills </li></ul></ul><ul><ul><li>Listening and responding </li></ul></ul><ul><ul><li>Adaptation is critical to successful coworker relationships </li></ul></ul>
  8. 8. Stages of Interpersonal Relationships <ul><li>Relational Development Proceeds in Discernable Stages </li></ul><ul><li>IPC is Affected by the Stage of the Relationship </li></ul><ul><li>IPC is Affected by the Stage of the Relationship </li></ul><ul><li>IPC Facilitates Movement between the Various Stages </li></ul>
  9. 9. Elevator Model
  10. 10. Relational Escalation <ul><li>Pre-Interaction Awareness </li></ul><ul><ul><li>Initiation </li></ul></ul><ul><ul><li>Exploration </li></ul></ul><ul><ul><li>Intensification </li></ul></ul><ul><ul><li>Intimacy </li></ul></ul>
  11. 11. Relational De-Escalation <ul><li>Turmoil or Stagnation </li></ul><ul><li>De-Intensification </li></ul><ul><li>Individualization </li></ul><ul><li>Separation </li></ul><ul><li>Post-Interaction </li></ul>
  12. 12. Managing Interpersonal Conflict <ul><li>IP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs. </li></ul>
  13. 13. How Conflict Functions in Relationships <ul><li>Conflict is normal </li></ul><ul><li>Constructive Conflict </li></ul><ul><ul><li>Construct something new </li></ul></ul><ul><ul><li>Suggest areas of change </li></ul></ul><ul><ul><li>Revitalize the relationship </li></ul></ul><ul><li>Destructive Conflict </li></ul><ul><ul><li>Dismantles relationships </li></ul></ul><ul><ul><li>Lack of flexibility is the hallmark </li></ul></ul>
  14. 14. Conflict Involves Power <ul><li>Interpersonal power means the ability to influence another in the direction we desire. </li></ul><ul><li>Power and Relationships </li></ul><ul><ul><li>Complementary </li></ul></ul><ul><ul><li>Symmetrical </li></ul></ul><ul><ul><li>Parallel </li></ul></ul>
  15. 15. Assertive and Aggressive Communication <ul><li>Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not. </li></ul><ul><li>To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights. </li></ul>
  16. 16. Styles of Managing Conflict <ul><li>Nonconfrontational </li></ul><ul><ul><li>Placating </li></ul></ul><ul><ul><li>Distracting </li></ul></ul><ul><ul><li>Computing </li></ul></ul><ul><ul><li>Withdrawing </li></ul></ul><ul><ul><li>Giving in </li></ul></ul>
  17. 17. Styles of Managing Conflict <ul><li>Confrontational </li></ul><ul><ul><li>Control </li></ul></ul><ul><ul><li>Win/lose philosophy </li></ul></ul><ul><li>Cooperative </li></ul><ul><ul><li>Conflict is not a game </li></ul></ul><ul><ul><li>Conflict is a set of problems to be solved </li></ul></ul>
  18. 18. Conflict Management Skills <ul><li>Manage Emotions </li></ul><ul><li>Manage Information </li></ul><ul><li>Manage Goals </li></ul><ul><li>Manage the Problem </li></ul>
  19. 19. What questions do you have? <ul><li>Homework: </li></ul><ul><li>1.) Reading? </li></ul><ul><li>2.) Turn in assignments? </li></ul>

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