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Total learning: Communities - Learning through Knowledge Sharing

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Communities - Learning through Knowledge Sharing by Nancy Kinder, Knowledge Management and Community Coach at FeverBee

Facilitating the growth of your learning community is an
essential skill for an L&D professional.

Nancy parts with her expertise so you can enable your community to engage meaningfully and in turn build strategic relationships for your organisation.

Published in: Business
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Total learning: Communities - Learning through Knowledge Sharing

  1. 1. Communities: Learning through knowledge sharing Nancy Kinder Total Learning, The Brewery, London 27th November 2014
  2. 2. Nancy Kinder was working at… ….ignited a love for Communities!* *A specific group of people who have developed relationships around a strong common interest. …..a Global Company… .
  3. 3. • Consultancy of community experts • Driven by social science • Driven by data • Delivered hundreds of successful communities!
  4. 4. .
  5. 5. Rich’s Blog Over 10k subscribers 2200 blog posts Over 500 page views per day www.FeverBee.co m @RichMillington 6,221 followers 6,284 tweets Virtual Community Summit ♯VirComm14 Sprint USA ♯fbsprint Sprint Europe
  6. 6. How do learning communities help Organizations? Increase revenue Reduce costs Accelerate research and development Increase productivity Fulfill the organizations mission
  7. 7. How do learning communities help people? Sense of belonging Mutual Support Great Influence Up Skill
  8. 8. Communities: How can communities accelerate learning?
  9. 9. A Community needs People Process Technology
  10. 10. People A Community needs
  11. 11. 1.What is the biggest barrier to learning in a community? 2. What can you do to accelerate learning in a community? People
  12. 12. What is the biggest barrier to learning in a community? People
  13. 13. What is the biggest barrier to learning in a community? People Fear
  14. 14. People – Address the Fear! Research the…. • Objective • Audience • Common Biggest Challenge? • Collaboration on Resources? • Hot Discussion topics? • Coach them to go first - Something to learn, something to share And let members influence!
  15. 15. People – Fear of missing out - RESEARCH $2 million
  16. 16. What is the biggest barrier to learning in a community? People Fear
  17. 17. 1.What is the biggest barrier to learning in a community? 2. What can you do to accelerate learning in a community? People
  18. 18. What can you do to accelerate learning in a community? People
  19. 19. What can you do to accelerate learning in a community? People Relationships
  20. 20. People – Relationships • Building real relationships - one to one between members • Events for core groups within the community • Make them part of the journey and the learning outcomes! • Create a strong sense of community
  21. 21. People – Relationships
  22. 22. People – Relationships Up 1200%
  23. 23. What can you do to accelerate learning in a community? People Relationships
  24. 24. 1.What is the biggest barrier to learning in a community? 2. What can you do to accelerate learning in a community? People
  25. 25. 3. How do measure it? People
  26. 26. How do we measure? – Link to Return on Investment http://resources.feverbee.com/online-community-roi/
  27. 27. We use tools like Survey Monkey…….. Most useful: • Trouble Shooting (Q&A) • Product Knowledge • Internal Contacts
  28. 28. . And site analytics like Google Analytics…….
  29. 29. And back them up with interviews, research and quantify anecdotes . Direct quotes: “I now know who to contact with a particular technical question and it has deepened my expertise and understanding” “I asked the community for help on specific questions, the expert gave me a supplier contact and I got a good answer quickly” “I like that community enables me to direct other people to join up with others and reapply techniques I didn’t know” “Getting the project updates, means I get visibility of what’s going on which I didn’t have before the community existed” “I now know more of experts in this field ”
  30. 30. How? Sense of Belonging, Mutual support, great influence and up skilling
  31. 31. How? – Reduced Costs, Accelerate Research and Development and Increased Productivity. $1.5 million saved
  32. 32. How? – Increased Production and Revenue Increased sales by $20 million
  33. 33. Community Research Relationships Report
  34. 34. Research, Relationships And Report Progress = Accelerate learning through knowledge sharing communities!
  35. 35. Nancy Kinder nancy@feverbee.com @RichMillington @FeverBee www.feverbee.com http://resources.feverbee.com/online-community-roi http://course.feverbee.com https://communitygeek.com

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