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Made to measure: Trends in personalised digital learning

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Personalisation across all forms of digital media is opening a wealth of opportunity for learning and development. Meg discusses the various trends of personalisation and how you can utilise these in the digital learning mix to deliver real impact for your organisation – greater employee engagement, higher retention rates and increased speed to competency.

This presentation was delivered by Meg Stevenson at Brightwave Group's 'Up close and personal: Optimising the learner experience' event, 19th November 2015, at The Brewery, London.

Published in: Business
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Made to measure: Trends in personalised digital learning

  1. 1. brightwavegroup.com Made-to-measure Trends in personalised digital learning
  2. 2. ONE SIZE FITS ALL?
  3. 3. ONE SIZE FITS ALL?
  4. 4. Made-to-measure
  5. 5. Tailoring a digital experience, based on what is known about the individual. What is personalisation?
  6. 6. Connect the right people, to the right content, at the right time and place
  7. 7. Personalisation is all around us
  8. 8. Emotional connection
  9. 9. Data is the key ingredient
  10. 10. And… people expect it
  11. 11. Turning to the workplace…
  12. 12. “Employee engagement is the most important issue companies face around the world.” - Deloitte’s 2015 Global Human Capital trends report
  13. 13. PWC – My life connected http://pwcmegatrends.co.uk/mylifeconnected/ What’s your education wish? • I wish I could tailor learning to my personal needs • I wish alternative qualifications were better recognised by employers • I wish I had more choices in the way I learn
  14. 14. “We have wasted a fortune by spoon-feeding ‘one size fits all’ to passive participants.” - Lucy Adams, Ex-BBC HR Director Stop spoon-feeding
  15. 15. In a one-size-fits all world: • We waste time and money • We disengage people • We ignore expertise • We fail to innovate
  16. 16. This means businesses risk: • Losing money • Losing great people • Slowing down
  17. 17. Why does personalised learning help?
  18. 18. Increased relevance
  19. 19. More efficient
  20. 20. Increased engagement
  21. 21. Increased recall and understanding
  22. 22. Leading to: • Better performance • Retained top talent
  23. 23. Trends in personalisation
  24. 24. Digital playlists
  25. 25. Digital learning playlists • Mix of internal and external • Curate content to meet goals • Follow interesting subjects • Daily learning suggestions • Multi-media mix
  26. 26. User-generated expertise
  27. 27. Diagnostics & content filtering
  28. 28. Diagnostics & content filtering
  29. 29. Diagnostics & content filtering
  30. 30. Diagnostics & content filtering
  31. 31. Diagnostics & content filtering • Assess prior knowledge levels • Deliver content that is relevant • The importance of personal interest
  32. 32. Recommendation engines I bought this… I might want these…
  33. 33. Data-driven peer recommendations vs
  34. 34. Recommendation engines • Peer reviews – rate and comment • Recommended pathways • Follow your career idols
  35. 35. Real time experiences
  36. 36. 1:1 coaching and feedback
  37. 37. 1:1 coaching and feedback • Manager continuous review • Collaboration with experts • Feedback from peers
  38. 38. Goals and recognition
  39. 39. Goals and recognition • Ensure a human touch • Take a lesson from gaming, little and often • Create a framework of goals
  40. 40. Choose your own adventure…
  41. 41. Right place and time… and device
  42. 42. The perfect mix: just in time, just enough, just for me
  43. 43. Point of need problem solving
  44. 44. Performance management Experiential evidence Visible goals 1:1 coaching Collaboration
  45. 45. Changing the nature of the LMS…
  46. 46. Evolution of the LMS…
  47. 47. …to a facilitator of network interactions
  48. 48. Helps businesses perform better and faster, at the speed of change
  49. 49. What does the future hold?
  50. 50. Wearables
  51. 51. Biometrics – health trackers
  52. 52. Adaptive analytics
  53. 53. The importance of personal choice
  54. 54. “The future is already with us – we just need to bring it to work.” - Clive Shepherd Parting words…

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