Diary of a next generation learner [Learning Technologies Summer Forum 2013 seminar]


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Next generation learning is continuous, adaptive and collaborative learning that draws on emerging technological trends that change the way we behave in a digital world.

What does this mean for organisations? Why should we care?

Charles Gould, Managing Director at Brightwave, takes a look inside the diary of a next generation learner to demonstrate how we, as learning professionals, can enable productive learning opportunities as they arise at different times and places throughout the day.

This was presented at Learning Technologies Summer Forum 2013.

Published in: Technology, Education
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  • In terms of what's coming upI'll be running through five factors which we believe are radically influencing how we learn and workAnd how the arising opportunities can help us realise the potential of learning technologies.I'll then be handing over to Meg for a demo of our new service tessello ….…..which is a direct response to how learning needs to be social, integrated and business-focussed.
  • In terms of speed and change … cloud computing has been a significant disruptor - accelerating creation and implementation of new business opportunities. And learning opportunities ….. In this environment, a formal course is frequently not the answer.But whilst the formal training course is losing pace, content will continue to play a key role in learning solutions of the future.
  • YouTube puts this down to the impact of Generation C ….. which I think is a much more helpful demographic term than say Gen Y or Millenialsas it's characterised by behaviour not age. C stands for connection, creation, community and curationGeneration C -ers are connected, they are expert curators, they like finding stuff that matters to them and sharing it. Generation C represent cultural taste-makers and influencers –In the consumer world they're important to brands for this very reason - even if they are hard to reach as distributed across networks and devices.In the context of workplace learning …Gen C have the potential to be a very positive force … sharing knowledge & encouraging the adoption of tech & content.From experiences outside of work, most of us expect more interactivity and more control. If things are forced upon us we can switch off. Obviously at work there are certain things we have to do to perform and comply …… but engagement is important
  • Views of Gangnam Style reached 1 billion in December last year, 6 months after uploadYouTube now has 1 billion unique users per month But online video content is not all Victoriana cats, South Korean pop stars and the Harlem Shake …TedTalks - for example - reached a life-time total of 1 billion views in October last year - with individual top talks getting over 1 million views in one monthThe rise of Khan Academy - which hosts over 4,000 courses for free access has 10 million students worldwide.. This is starting to show the education benefit in online, viral and free.
  • But it needs to be responsive - in every sense of the word - to meet the changing needs of both organisations and individualsResponsive in terms of device - content that publishes to smartphone, tablet and desktopResponsive in terms of context – so that the actual content adapts to provide an appropriate experience for that device - a web page that has a large banner and horizontal menu may become a series of links and some key messages on a mobile device due to reduced screen size.With the introduction of entertainment services such as Netflix A film service that works across multiple platforms including games consolesPeople are starting to expect their online learning experiences to be continuous in terms of device and context.
  • Knowledge is our jobs is our first factor ….As the nature of work shifts towards the knowledge industries learning needs to become part of most jobs.Eurostat reports that 40 % of the EU workforce is represented by knowledge workers – 38% in the USIn the UK, 76% of total employees are concentrated in knowledge and service industries … So, whether you're in pharma, banking, telecoms or professional services …. You’ll need to respond to changing market conditions and products while keeping up with the latest trends, new technologies and customer expectations.76% is a lot of people, and they're not all born since 1990 - Therefore it’s not just the next generation of learners that expects to be able to learn anywhere via multiple devices. Increasingly, most of us need to be able to organise our own learning and search for information in order to effectively do our jobs. Communities of practice to increase flow of industry information, collaboration and peer /coaching support are increasingly essential.
  • The gap between learner expectations and reality is growing. The gap between corporate expectations and reality is growing - as a profession we're not quite realising the potential of learning tech …
  • Here in lies a Reality Gap ….The truth is …. Most of us have better access to technology ….. in terms of bandwidth, range of devices and freedom to access what we want ….at home than we do at work. Habits, expectations and all the trends – shared today - point to a convergence between life, work and learningHowever, opportunities to use technology for informal learning are still severely restricted within the workplace. And core business skills disciplines – as shown here - such as sales and management capability are not being e-enabled
  • More specifically, Learning Analytics is a rapidly growing field which is helping us discover ….….. what works and what doesn’t ….…. so we can use data to drive better learning experiencesCorrelate this information with business metrics and we can start to understand the behaviours & activities that lead to high performanceAnd finally ….Combine analytics with the new learning standard Tin Can Experience API ….…. we can use the data as part of the live learning process to create better real-time support. Meg will talk more about Tin Can and what it can do in a moment----------------------------------------------------------------------------------------Those are our five factors which we think are influencing learning and work. Squeezed budgets and cost efficiencies may be another. Is there anything else that's re-defining your workplace learning landscape?
  • So, in today’s knowledge-based economy, Speed matters Organisations want workers to learn to perform quickly to gain competitive advantage.
  • Smart dataBig Data is everywhere. IBM, in their recent report, The real-world use of big data, define big data by its volume, velocity, variety and veracity.Generally there is a focus on BIG …… But actually the benefit of any data to organisations and individuals is …..…… the SMART ways we collect it, analyse it and apply what we know to improve things. What happens when we apply these principles to learning?You can see a definition here …
  • Technology is pervasive – This is the silent 6th factor inherent in all of the above - so have left it til last …
  • This represents a great opportunity for learning professionals to make more of an impact. How can we use technology to close the workplace learning reality gap? How can we make it more social, integrated and business-focussed?Requires a shift of thinking … From one off stand-alone learning interactions to an ecosystem that changes with the people that are using it and the organisations needing it. Learning can respond Handover to Meg
  • What does a super-charged LMS do?-KNOWLEDGE IS OUR JOBSLearners should be able to find what’s relevant to them, not at the expense of mandatory assessment. Tessello works with the 70/20/10 model, to provide informal content as well as mandatory training, in bite-sized areas, easily accessible any time the learner wants to access. -SPEED MATTERSIn order to respond to increasing expectations with how people interact with technology at home, it is important that a next generation LMS creates a sustained connection with learners to continuously engage and enable job performance support. It should be instantly updated, continuously relevant, and available on all devices.-WE ARE ALL PRODUCERS NOWWe wanted to create a platform that more accurately reflects the way people share information today. Learners want to contribute, and organisations benefit from the emerging and already existing expertise of their workforce.-LEARNING GETS PERSONALBuilding off the last three points, learners need to be able to capture not only their formal learning, but also their informal learning, to create a more well-rounded and accurate picture of their learning record as a whole. If we now recognise that 90% of learning happens outside of traditional book learning and training, then our super-charged LMS should not only help provide access to additional information and a community for peer feedback and on the job problem-solving, but should also be personal to the learners, and ideally can be taken with them if they leave an organisation.-SMART DATAAs Cheryl touched on earlier, smart data is more important than big data. And if LMSs begin to track and record not only the progress and pass rates on formal e-learning, but also begin to capture information on how learners interact together on the job as well as informal content and experiences for each learner, organisations can begin to correlate performance to a more complete picture of learning. This can create more business impact for the organisation but also will engage and meet the expectations of the current and emerging workforce.How is all this possible?...That all not so silent 6th factor…
  • We have several clients already working with tessello, and interestingly we have found that the most relevant scenarios for tessello have focused around the areas Cheryl mentioned in the Towards Maturity benchmark: induction, leadership skills, product knowledge and sales support. Tessello aims to provide the platform and community engagement between face to face sessions and other learning to promote continuous learning and job performance support.
  • Diary of a next generation learner [Learning Technologies Summer Forum 2013 seminar]

    1. 1. Diary of a NextGeneration LearnerCharles Gould, Managing Director@CharlesGouldUK #LSG13www.brightwave.co.uk
    2. 2. • Continuous• Adaptive• CollaborativeNext Generation Learners willlearn for work in ways that are:
    3. 3. Knowledge work requires"improvisation and the use ofjudgment in ambiguoussituations"KNOWLEDGEIS OUR JOB
    4. 4. Knowledge Workers nowoutnumber other workers in NorthAmerica by at least 4:1(Haag et al., 2006)Knowledge Workers spend 38% oftheir time searching forinformation(Mcdermott)
    5. 5. We learn all the time…
    6. 6. Free content
    8. 8. Social
    9. 9. LearnerexpectationgapUse oftechnology& socialmedia EmployerEmployee
    11. 11. • Wasted money on formaltraining• Inefficient use of time• Poor productivity• Disengaged workforceWhy is this important?
    12. 12. CONTINUOUS98%of learners say they wantmore flexibility for how theylearn.Towards Maturity 2012
    13. 13. Adaptive
    14. 14. Collaborative
    15. 15. ASPIRATION v PERFORMANCEHow can we use technologyto close the workplacelearning gap?
    17. 17. LMS super-charged• Supporting performance• Expert created/curated content• Peer generated content - collaboration• Informal learning record – Tin Can Experience• Learning Analytics – the missing 90%
    18. 18. HOW AREORGANISATIONSUSINGTESSELLO?• Induction – large pet foodsmanufacturer• Leadership skills – financial services• Sales skills – sales and marketing teams• On-going performance support
    19. 19. tessello
    20. 20. Thank you
    21. 21. Find out more about tessello:www.brightwave.co.uk/tesselloPersonalising learning - Tin Can in actionwww.brightwave.co.uk/practical-guides/@CharlesGouldUKcharles@brightwave.co.ukWant to know more?