Charities have grasped the opportunities that social media gives to communicate with their supporters, often being nimbler and more innovative than their private sector counterparts. Facebook and Twitter have become the dominant platforms, allowing charities to communicate directly with their supporters using rich and engaging content. But with new platforms on the rise - including social networks like Google+, mobile apps like Instagram, and devices liked the iPad - new and ever more divergent opportunities for stakeholder engagement are becoming apparent.
Whether communicating with donors, funders, government, internally or with 'free agents', charities face bigger challenges - and threats - more than ever. How can charities keep up with new technologies and platforms? What should their strategic approach be to ensure they are making the most of these opportunities? What are the risks and how can these be overcome?