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BRIDGEi2i PoV on AI for banking and financial services

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Evolving Trends in Financial Services - COVID19 Impact!
This document covers the Pain Points, Possible Use Cases and Functions based on Pain Points, and Possible Analytics Interventions for Banks to address the use cases.

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BRIDGEi2i PoV on AI for banking and financial services

  1. 1. © Copyright BRIDGEi2i Analytics Solutions Pvt. Ltd. All Rights Reserved. 1 Evolving Trends in Financial Services COVID19 Impact
  2. 2. © Copyright BRIDGEi2i Analytics Solutions Pvt. Ltd. All Rights Reserved. 2 COVID 19 Potential Impact on Banking (1/2) Study focuses on retail and commercial banking and doesn’t include capital markets Situations Pain Points Actions Banks Should take • Branches and ATM across the world are closing down or may not work in full capacity • How can bank ensure operational consistency with limited branch offices? • How can Bank engage with existing/new customers • Prioritize customers who can be engaged digitally at staggered manner to quickly build trust • Banks need to educate customers regarding digital services • Clients will face stretched financial conditions, credit quality/ratings may be affected • Retail and Institutional may resort to minimal or delayed payments on their loan balances • Regulators will ask banks to put moratorium on loans • How to assess and proactively work with clients who may have affected and renegotiate loan terms and conditions? • How to identify clients retail/institutional who are risk of violating loans? • Will banks need to increase loan loss provisions? • How should any potential changes in credit profiles of borrowers resulting from Covid-19 to be accounted for? • Find out which sectors/regions/clients are at most risk and build strategy to minimize the impact • Reach out to clients proactively and renegotiate the terms • Loan loss provisions under new economic scenario to be brought in • Assess credit risk of portfolios/retail/institutional investors post COVID at a much granular and agile methodology Themes Digital Engagement Credit Risk and Losses
  3. 3. © Copyright BRIDGEi2i Analytics Solutions Pvt. Ltd. All Rights Reserved. 3 COVID 19 Potential Impact for the Banking (2/2) Study focuses on retail and commercial banking and doesn’t include capital markets Situations Pain Points Actions Banks Should take • Backend operations have impacted due to low capacity– customer support and other offline process • How to support customers and keep the critical process running? • How to automate some of the offline/routine process if it can be possible • How can bank sufficiently replenish cash for ATMs? • Optimize branch operations – Capacity and utilization • Prioritized process which need to be digitized/automated – 1. Onboarding process 2. Underwriting 3. Collections 4. Customer Support • As banks push customer to digital, there has been recent increase in phishing and other online frauds • How to identify recent spurt in digital frauds? • Implement robust security and encryption methods Themes Maintain Operational Efficiency Rise of Digital Frauds
  4. 4. © Copyright BRIDGEi2i Analytics Solutions Pvt. Ltd. All Rights Reserved. 4 Pain Points across Banking Verticals H H H H H H H HH H H H H H H H H H H H H H H H H H H H H H H M M M M M M M M M M M M M M Pain Points Retail Banking Commercial Banking SME Fintech NBFC • How can Bank engage with existing/new customers Themes Digital Engagement Credit Risk and Losses • How can bank ensure operational consistency with limited branch offices? Digital Frauds Operational Efficiency • How to assess and proactively work with clients who may have affected and renegotiate loan terms and conditions? • How to identify clients (retail/institutional)/portfolios which are at high risk of violating loans? • Will banks need to increase loan loss provisions? • How should any potential changes in credit profiles of borrowers resulting from Covid-19 to be accounted for? • How to support customers and keep the critical process running? • How to automate some of the offline/routine process if it can be possible • How to identify recent spurt in digital frauds? US/Europe India
  5. 5. © Copyright BRIDGEi2i Analytics Solutions Pvt. Ltd. All Rights Reserved. 5 India Office Umiya Business Bay, Tower 2, 2nd Floor, Cessna Business Park, Kadubeesanahalli, Outer Ring Road, Bangalore-560103, Phone: +91-80-67422100 U.S. Office 42808 Christy St., Suite 226, Fremont, CA, 94538, Phone: +1-650-666-0005 www.bridgei2i.com Visit our Website enquiries@bridgei2i.com For Enquiries Follow Us

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