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Join the Community Team


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Join the Community Team

  1. 1. Join the Community TeamHello! We’re thrilled you’re interested in working with There are four greatjobs on our Community Team. Read this to learn about each role and the skills required. Ifyou’d like to apply, go to to find detailed descriptions of each position.You can apply for a specific job, or you can apply to the “Community Team” position andwe’ll help you find the job that’s perfect for you.Work with social media leaders at the world’s greatest brands.WHAT WE DO: WHY WE DO IT:At, we help the heads of social media We believe that companies that learn to engage andat big companies be great at what they do. Our communicate with their customers in social media aremembers are the largest brands in the world, and more successful and have more meaningful’ll work with their social media teams every day. That’s because companies using social media treat us better: They learn to care, to listen, to make betterWe run a community just for them, where they help products, and to better serve their customers. Theeach other make social media work inside big business. people who step up to lead these initiatives inside bigWe facilitate conversations, build relationships, and companies have a tough job. We help these good guysbring them together online and in person. We help win by surrounding them with a community of peersthem help each other. who understand their challenges and support them.If you have the skills and the passion, we have a place for you.We’re looking for great communicators who love the social media business, connecting with people, and helpingthem solve problems. Bonus points if you’ve got experience working for political offices, campaigns, grassrootsorganizing, associations, member recruiting, business development, non-profits, alumni relations, or donordevelopment.(Note: We’re not social media marketers, consultants, or an agency. We don’t do social media campaigns, strategy,or training. If you want to do social media, this isn’t the right job for you. You won’t get to blog or do social mediamarketing. But, if you want to facilitate a community of people helping each other do social media, you’ll love ithere.)
  2. 2. Community Team Roles and ResponsibilitiesFour great jobs for different personalities:Here’s a summary of the four positions on the Community Team. You can find much more detail on these rolesin their full job listings at Community Community Member Council Jobs Outreach Evangelist Experience Managers Find social media Tell our story and bring Take care of the Encourage What you’ll leaders at brands them into the family as a members conversations and do and contact them member relationships Find the many Build our community, Provide high-touch Run our community, people who help big brands member service moderate could use our understand how great it and support; use conversations, What it community’s is here, and help them our processes introduce discussion means help and let them work through their to give them an topics, and build know we’re here process to join us extraordinary deep member experience connections Researching, Talking to people, Thrilling people Leading a group, You’ll like following the relationship-building, with great service encouraging this if you news, figuring out and recruiting for a and taking care of participation, like... who’s who, and cause the smallest details and building meeting people relationships Researching Some sales or sales-like Customer care, Community Specific people and experience attention to detail leadership, skills networking with facilitation, topic them knowledgeThe essential skills:Each job requires its own specific skills, but everyone needs these basics to succeed here: • Know the topic: Really love talking about social media as it’s used by big companies • Know the people: Understand, relate to, and talk to big brand executives • Networking: Meet new people and get to know them • Build relationships: Make friends and build long-term relationships • Communicate: Be a great phone, email, and social media conversationalist • Write: Stellar writing in a business-casual voice • Execute: Love processes, details, and databases because they enable excellent personal service • Care: Believe in a cause and convincingly share your passions for it
  3. 3. Working at SocialMedia.orgYou’re going to love it here. We’re looking for amazing people.This is a dream job if you’re interested in social media,amazing customer service, or the future of marketing. Passionate people Believe in our who want to spend mission that socialYou won’t just be reading about the visionaries. You’ll their day talking about media will makebe working with them to make the future more ethical something they love companies nicer (andand effective. more successful)Businesses everywhere are beginning to realize thathonest, ethical customer love is the most powerful Love social media Want a career (not justkind of marketing. They are learning to listen, to and want to talk about a job) and see yourselfobsess over customer experience, to treat people like it all day, specifically as on our team for manypeople, to value values, to be part of the community, big businesses use it yearsand to be nice.Stop talking about this stuff. Do something about it.What it’s like to work with us:This is an unusual place to work. We’re not the stars.Learn all about our company culture at We spend our days helping the good guys win. We We’re quirky, so you should read to serve our customers, help them thrive, and makeit carefully before you apply. them the stars. We’re a service organization of folks that aren’t interested in the spotlight. We’re the backstageImagine never having another boring day at work, crew that makes sure our members a place free of politics and whiners. Combine thatwith amazing energy and productivity that cranks out This is a great job if you’re all about other people. Youastonishingly good work every day. We don’t know it won’t like it so much if you’re interested in buildingall, but we’re figuring it out together and having a your own reputation or your personal profile.great time doing it.Some important details:How to apply: Location: Compensation:All the details are at These are full-time, in-the- We offer good benefits, a We have office positions based in health plan, and profit sharing.a challenging application process Austin or Chicago. Sorry, no We’re never going to have an IPOthat takes 2-3 weeks. telecommuting or relocation or sell out to a bigger company ­— options are available. we’re in this for the long term.
  4. 4. Community Team Position DetailsCommunity’s Community Outreach team members are community builders who track down the most interestingexecutives in social media and start relationships with them. You’re a networker and an advocate for what we do.You’re also a focused researcher who can dig deep on the web and uncover hard-to-find information. You’ll putwhat you find into our database so we can act on the information. You’re not a salesperson, but you’re not shyeither. When you find new potential members, you’re the one who makes first contact (by phone, email, or socialmedia) and starts the relationship.Specific skills: Researching people and networking with themLocation: AustinLearn more about this position:’s Community Evangelists find new potential members and encourage them to join our uniquecommunity. You’ll track down kindred spirits, help them understand what we do, and get them to join ourorganization. We’re looking for people who love to recruit for a cause and/or folks who like selling (but aren’tsalesy) and want to do it in a positive environment for a worthy mission. This role is similar to political fundraising,grassroots organizing, association member recruiting, business development, or non-profit donor development.We enjoy building long-term relationships with lifetime happy customers.Specific skills: Sales or sales-like experienceLocation: AustinLearn more about this position: Experience’s Member Experience Specialists ensure that our members have an extraordinary experience.You’ll serve as a liaison and concierge, backed by administrative processes to make sure everyone is taken careof and no detail is missed. You thrive on amazing customer service and love to help customers, solve theirproblems, and see them smile. You’re the one taking care of all the member-care support details to make itperfect: the database, reports, communications, and all the rest. You admire how the happy folks at Southwest,USAA, Rackspace, and Zappos deliver amazing service day after day and love their jobs as much as customerslove the companies.Specific skills: Customer care, people skills, attention to detailLocation: Chicago or AustinLearn more about this position: Community Managers encourage conversations and personal connections between ourmembers. You facilitate and moderate our community discussions online and in person. You’ll welcome ournew members and get them comfortable and participating. You know enough about corporate social media tohelp keep the conversation moving, while having the presence of mind to let the members do the actual talkingand analysis. You love social media and want to create an atmosphere where senior social media leaders can gettogether to talk. You love taking care of people, supporting them, and making sure they feel like they are in asafe space where they can share with trusted friends.Specific skills: Community leadership, facilitation/moderation, topic knowledgeLocation: Chicago or AustinLearn more about this position: