A powerful tool to enable proactive management of HCAHPS feedback to maximize Value-Based Purchasing yield, to increase bo...
Someone who assumes leadership of a movement or an activity</li></li></ul><li>The patient-feedback continuum<br />Configur...
Why Bellwether?<br /><ul><li>VBP is forcing a hard look at HCAHPS management
Quarterly reporting is insufficient to aggressively manage outcomes
‘Trickle-in’ results posted online by survey vendors (while statistically valid) are samples that can be weeks old
Bellwether provides an opportunity to identify and get in front of HCAHPS trends, and shape the outcome prior to scores ha...
Written discharge surveys can be difficult to administer and compile</li></li></ul><li>Why Bellwether?<br /><ul><li>Real-t...
Immediate actioning of results
Accountability process attached to high $ items
Risk-alert
Real-time service recovery integration</li></li></ul><li>How it works<br /><ul><li>Bedside interview based on department-c...
Controlled by Department Management:
materiality thresholds managed
HCAHPS target
System alerts management to action after materiality threshold is met, HCAHPS target is not achieved
Auto-integration with GoalMaster to provide rapid deployment, accountability, solution</li></li></ul><li>Early detection. ...
Trend identification, management.<br />
HCAHPS-based + flex questions.<br />Hourly rounding?<br />“Safe and Secure”?<br />Joint Commission<br />Key-Drivers:<br />...
Accountability: Connecting below-target HCAHPS scores to actions that ‘move the needle’<br />Auto-deposit of below-target ...
Upcoming SlideShare
Loading in …5
×

Improving Patient Satisfaction with Bellwether

956 views

Published on

Bellwether assists hospitals to drive patient satisfaction.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
956
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Improving Patient Satisfaction with Bellwether

  1. 1. A powerful tool to enable proactive management of HCAHPS feedback to maximize Value-Based Purchasing yield, to increase both cash flow and profitability <br />Bellwether:<br /><ul><li> A leading indicator of a trend
  2. 2. Someone who assumes leadership of a movement or an activity</li></li></ul><li>The patient-feedback continuum<br />Configurable Question Sets<br />Trigger Immediate Action<br />Bedside Feedback<br />‘Shaping’ Results Through Proactive Management<br />Supported by optional Accountability Tracking System<br />
  3. 3. Why Bellwether?<br /><ul><li>VBP is forcing a hard look at HCAHPS management
  4. 4. Quarterly reporting is insufficient to aggressively manage outcomes
  5. 5. ‘Trickle-in’ results posted online by survey vendors (while statistically valid) are samples that can be weeks old
  6. 6. Bellwether provides an opportunity to identify and get in front of HCAHPS trends, and shape the outcome prior to scores having a detrimental effect on VBP yield
  7. 7. Written discharge surveys can be difficult to administer and compile</li></li></ul><li>Why Bellwether?<br /><ul><li>Real-time feedback from patient report cards
  8. 8. Immediate actioning of results
  9. 9. Accountability process attached to high $ items
  10. 10. Risk-alert
  11. 11. Real-time service recovery integration</li></li></ul><li>How it works<br /><ul><li>Bedside interview based on department-configurable HCAHPS questions
  12. 12. Controlled by Department Management:
  13. 13. materiality thresholds managed
  14. 14. HCAHPS target
  15. 15. System alerts management to action after materiality threshold is met, HCAHPS target is not achieved
  16. 16. Auto-integration with GoalMaster to provide rapid deployment, accountability, solution</li></li></ul><li>Early detection. Early action.<br />
  17. 17. Trend identification, management.<br />
  18. 18. HCAHPS-based + flex questions.<br />Hourly rounding?<br />“Safe and Secure”?<br />Joint Commission<br />Key-Drivers:<br />Xray<br />Lab<br />Nurse anticipating needs<br />Special Interest<br />Parking<br />
  19. 19. Accountability: Connecting below-target HCAHPS scores to actions that ‘move the needle’<br />Auto-deposit of below-target HCAHPS action plan template into GoalMaster accountability module: ready for action<br />
  20. 20. Sustained and accountable action moves scores.<br />
  21. 21. Accountability. Sustained action. Score movement.<br />
  22. 22. How it works/what to expect<br />
  23. 23. How it works/what to expect<br />
  24. 24. How it works/what to expect<br />Action plan can be built, or customized from templates provided.<br />
  25. 25. How it works/what to expect<br />Weekly system-generated update requests: anecdotal, milestone.<br />
  26. 26. How it works/what to expect<br />Opportunities abound to coach and improve management behavior: <br /><ul><li> Action plan guidance
  27. 27. Progress reporting</li></li></ul><li>How it works/what to expect<br />
  28. 28. Requirements:<br />WiFi signal/ Plug-in “Internet Everywhere” stick<br />Supplied:<br />One hour training session (webinar)<br />On line training course available for all non-attendees<br />Net cruiser for bedside report cards<br />
  29. 29. FAQ:<br /><ul><li>Languages?
  30. 30. English, Spanish
  31. 31. Risk?
  32. 32. Configurable, bilingual keyword alert
  33. 33. Keyboard Sanitation?
  34. 34. Prophylactics available
  35. 35. Screen Size?
  36. 36. Adjustable
  37. 37. Patient identification?
  38. 38. Via nurse log-in screen
  39. 39. Sampling protocol?
  40. 40. To be decided on site:
  41. 41. Rec: discharge
  42. 42. Management?
  43. 43. Department-level controls (browser-based)
  44. 44. Hospital-level controls (browser-based)
  45. 45. Reporting?
  46. 46. Department level, Hospital-level
  47. 47. Monthly, date configurability
  48. 48. Support?
  49. 49. Blog/Community
  50. 50. 18x365 email </li></li></ul><li>Getting started<br />Users<br />Managers<br />Webinar training <br />Why is HCAHPS important?<br />Why is immediate action important?<br />What is Bellwether?<br />How does it work?<br />What do I have to do? How often? Etc.<br />Is there support?<br />Webinar training<br />Question configuration and back-end use<br />Interpretation of data<br />Deciding when and how to sample<br />Integrating GoalMaster<br />Technical issues<br />Support<br />
  51. 51. <ul><li>A leading indicator of a trend
  52. 52. Someone who assumes leadership of a movement or an activity</li>

×