Research Findings<br />Bret L. Simmons, Ph.D.University of Nevada, Renowww.bretlsimmons.com<br />
Research question	<br />What affects employee performance in this organization?<br />Supervisors rated employee performanc...
Respondents<br />State employees<br />All office/clerical workers<br />Mean age 44<br />77% female<br />All had experience...
Hypotheses<br />We thought some of the following might influence employee performance:<br />Job satisfaction (pay, promoti...
Findings: Only These Things Mattered<br />Interpersonal <br />Citizenship<br />Behavior<br />Satisfaction<br /><ul><li>Sup...
Co-workers</li></ul>Employee<br />Performance<br />
Findings: Interpretation<br />Interpersonal citizenship behavior was the only thing that affected employee performance in ...
Measure: Employee Performance<br />Quality<br />Quantity<br />Following procedures<br />Ability to help others<br />Abilit...
Measure: Interpersonal Citizenship<br />Takes a personal interest in coworkers<br />Shows concern and courtesy towards cow...
Measure: Satisfaction with Supervisor<br />My supervisor is quite competent in doing his/her job<br />My supervisor is fai...
Measure: Satisfaction with Co-workers<br />I like the people I work with<br />There is too much bickering and fighting at ...
Things that did not matter<br />Organizational commitment<br />Satisfaction with:<br />Pay<br />Promotion<br />The work it...
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Research Presentation

  1. 1. Research Findings<br />Bret L. Simmons, Ph.D.University of Nevada, Renowww.bretlsimmons.com<br />
  2. 2. Research question <br />What affects employee performance in this organization?<br />Supervisors rated employee performance<br />Employees answered questions about their work attitudes and personality<br />75 matched pairs of employee/supervisor responses<br />
  3. 3. Respondents<br />State employees<br />All office/clerical workers<br />Mean age 44<br />77% female<br />All had experienced a cut in pay (furlough) due to state budget cuts one month before the surveys were administered<br />
  4. 4. Hypotheses<br />We thought some of the following might influence employee performance:<br />Job satisfaction (pay, promotion, work itself, supervisor, co-workers, overall)<br />Organizational affective commitment<br />Trust in the supervisor<br />Interpersonal citizenship behavior<br />Organizational climate<br />Employee personalities<br />
  5. 5. Findings: Only These Things Mattered<br />Interpersonal <br />Citizenship<br />Behavior<br />Satisfaction<br /><ul><li>Supervisor
  6. 6. Co-workers</li></ul>Employee<br />Performance<br />
  7. 7. Findings: Interpretation<br />Interpersonal citizenship behavior was the only thing that affected employee performance in this study<br />Employees were more likely to exhibit good interpersonal citizenship behavior to the extent they were satisfied with their supervisor and co-workers<br />
  8. 8. Measure: Employee Performance<br />Quality<br />Quantity<br />Following procedures<br />Ability to help others<br />Ability to get along with others<br />Productivity under pressure<br />Acceptance of responsibility<br />Adaptation to different situations<br />Overall performance<br />
  9. 9. Measure: Interpersonal Citizenship<br />Takes a personal interest in coworkers<br />Shows concern and courtesy towards coworkers, even under the most trying situations<br />Takes on extra responsibilities in order to help coworkers when things get demanding at work<br />Takes time to explain regulations or procedures to coworkers when things get demanding at work<br />Goes out of the way to help coworkers with work-related problems<br />Compliments coworkers when they succeed<br />Always goes out of the way to help newer employees feel welcome in the work group<br />
  10. 10. Measure: Satisfaction with Supervisor<br />My supervisor is quite competent in doing his/her job<br />My supervisor is fair to me<br />My supervisor shows interest in the feelings of subordinates<br />I like my supervisor<br />
  11. 11. Measure: Satisfaction with Co-workers<br />I like the people I work with<br />There is too much bickering and fighting at work (reverse scored)<br />I find I have to work harder at my job than I should because of the incompetence of people I work with (reverse scored)<br />I enjoy my co-workers<br />
  12. 12. Things that did not matter<br />Organizational commitment<br />Satisfaction with:<br />Pay<br />Promotion<br />The work itself<br />Organizational Climate<br />Employee personalities<br />
  13. 13. Recommendations<br />Encourage employees to help each other and recognize/reward them when they do<br />Provide supervisors the training to become excellent leaders. Recognize and reward them for their treatment of employees.<br />Focus on selection and promotion systems. Hire employees with a history of helping others at work and ONLY promote to management employees that are good citizens.<br />Include interpersonal citizenship in your formal performance appraisal process <br />

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