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The future is here. Are you ready to remain competitive?

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Translators and interpreters will not be replaced by technology, but they will be replaced by other translators and interpreters using state-of-the art technologies. Be one of the latter.

This talk provides recommendations to keep pace with the changes of our instantly connected world and so avoid becoming professionally obsolete. You will understand some of the new tools that are becoming fundamental to the profession(s) of translation and interpreting and hear about a new set of skills you need to develop to work in the global village of the 21st century.

Understand how technology has transformed these professions. Pledge to embrace change, instead of opposing it. Learn the benefits of becoming tech-savvy. To stay in the loop of progress, translators and interpreters need to become part of the digital revolution. Professional survival depends on our ability to adapt to the constant transformation in the means of communication.

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The future is here. Are you ready to remain competitive?

  1. 1. © Claudia Brauer. Licensed exclusively to ProZ.com
  2. 2. © Claudia Brauer. Licensed exclusively to ProZ.com Claudia Brauer brauertraining.com Twitter: @Brauertraining Claudia@brauertraining.com
  3. 3. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  4. 4. © Claudia Brauer. Licensed exclusively to ProZ.com
  5. 5. © Claudia Brauer. Licensed exclusively to ProZ.com Close all other programs!
  6. 6. © Claudia Brauer. Licensed exclusively to ProZ.com This presentation is being recorded Access to a free copy of the video www.dentrixenterprise.com
  7. 7. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  8. 8. © Claudia Brauer. Licensed exclusively to ProZ.com
  9. 9. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  10. 10. © Claudia Brauer. Licensed exclusively to ProZ.com
  11. 11. © Claudia Brauer. Licensed exclusively to ProZ.com
  12. 12. © Claudia Brauer. Licensed exclusively to ProZ.com
  13. 13. © Claudia Brauer. Licensed exclusively to ProZ.com
  14. 14. © Claudia Brauer. Licensed exclusively to ProZ.com
  15. 15. © Claudia Brauer. Licensed exclusively to ProZ.com
  16. 16. © Claudia Brauer. Licensed exclusively to ProZ.com
  17. 17. © Claudia Brauer. Licensed exclusively to ProZ.com
  18. 18. © Claudia Brauer. Licensed exclusively to ProZ.com
  19. 19. © Claudia Brauer. Licensed exclusively to ProZ.com
  20. 20. © Claudia Brauer. Licensed exclusively to ProZ.com
  21. 21. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  22. 22. © Claudia Brauer. Licensed exclusively to ProZ.com
  23. 23. © Claudia Brauer. Licensed exclusively to ProZ.com http://marcusorr.blogspot.com/2013/03/from-grunts-to-tweets-communication-and.html Dr. Marshall Poe, Associate Professor of History at the University of Iowa
  24. 24. © Claudia Brauer. Licensed exclusively to ProZ.com
  25. 25. © Claudia Brauer. Licensed exclusively to ProZ.com
  26. 26. © Claudia Brauer. Licensed exclusively to ProZ.com
  27. 27. © Claudia Brauer. Licensed exclusively to ProZ.com “Food, Jobs and the Internet” Pope Francis Visits Cuba: Source: http://www.wiod.com/articles/wiodam-local-news-122821/pope-francis-gearing-up-for-his-13954099/
  28. 28. © Claudia Brauer. Licensed exclusively to ProZ.com Grunts Speech 160,000 Cave paintings 30,000 Petroglyphs 20,000 Pictograms 10,000 Writing 4,000 Mail 600 Gutenberg print 1450 AD Telegraph/phone 1800’s TV 1920 Cellular/Internet 1980 Social media 2010 Humancommunication 150,000 years 4,000 years 90 years
  29. 29. © Claudia Brauer. Licensed exclusively to ProZ.com Everything Connected asyouwishelectric.com Matt Warman
  30. 30. © Claudia Brauer. Licensed exclusively to ProZ.com Do you have or use a smartphone?
  31. 31. © Claudia Brauer. Licensed exclusively to ProZ.com Mobile Workforce 1,300,000,000 worldwide 75% of American workforce is mobile
  32. 32. © Claudia Brauer. Licensed exclusively to ProZ.com
  33. 33. © Claudia Brauer. Licensed exclusively to ProZ.com http://www.fit-ift.org/?page_id=3604
  34. 34. © Claudia Brauer. Licensed exclusively to ProZ.com
  35. 35. © Claudia Brauer. Licensed exclusively to ProZ.com
  36. 36. © Claudia Brauer. Licensed exclusively to ProZ.com
  37. 37. © Claudia Brauer. Licensed exclusively to ProZ.com
  38. 38. © Claudia Brauer. Licensed exclusively to ProZ.com Content explosion Internet increased content Huge amounts of text published in the web every second There are not enough translators to keep up with the demand
  39. 39. © Claudia Brauer. Licensed exclusively to ProZ.com Informal content Email Blogs Tweets Web comments User-generated content High-volume websites
  40. 40. © Claudia Brauer. Licensed exclusively to ProZ.com Shifts…coming soon  Translators will provide quality content recreation, creation of translation memories, editing, terminology, quality assurance, post-edition  The “core translation” will be done by machines
  41. 41. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  42. 42. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  43. 43. © Claudia Brauer. Licensed exclusively to ProZ.com One bite at a time
  44. 44. © Claudia Brauer. Licensed exclusively to ProZ.com
  45. 45. © Claudia Brauer. Licensed exclusively to ProZ.com
  46. 46. © Claudia Brauer. Licensed exclusively to ProZ.com Schedule time for learning Plan $ for software and training
  47. 47. © Claudia Brauer. Licensed exclusively to ProZ.com Skills sets - Language - Technical/software - Internet savvy (research) - Business/marketing - Networking/collaboration
  48. 48. © Claudia Brauer. Licensed exclusively to ProZ.com Skills sets Infrastructure - Computer/tablet - Digital communications - Software (CAT, TM, MT) - Home-office environment
  49. 49. © Claudia Brauer. Licensed exclusively to ProZ.com Skills sets Infrastructure Training
  50. 50. © Claudia Brauer. Licensed exclusively to ProZ.com Skills sets Infrastructure Training Time
  51. 51. © Claudia Brauer. Licensed exclusively to ProZ.com  Skills sets  Infrastructure  Training  Time  $$$
  52. 52. © Claudia Brauer. Licensed exclusively to ProZ.com
  53. 53. © Claudia Brauer. Licensed exclusively to ProZ.com
  54. 54. © Claudia Brauer. Licensed exclusively to ProZ.com
  55. 55. © Claudia Brauer. Licensed exclusively to ProZ.com
  56. 56. © Claudia Brauer. Licensed exclusively to ProZ.com
  57. 57. © Claudia Brauer. Licensed exclusively to ProZ.com
  58. 58. © Claudia Brauer. Licensed exclusively to ProZ.com
  59. 59. © Claudia Brauer. Licensed exclusively to ProZ.com
  60. 60. © Claudia Brauer. Licensed exclusively to ProZ.com
  61. 61. © Claudia Brauer. Licensed exclusively to ProZ.com
  62. 62. © Claudia Brauer. Licensed exclusively to ProZ.com
  63. 63. © Claudia Brauer. Licensed exclusively to ProZ.com http://wiki.proz.com/wiki/index.php/Free_Software_for_Translators Also, Google search: "freeware" + translators
  64. 64. © Claudia Brauer. Licensed exclusively to ProZ.com
  65. 65. © Claudia Brauer. Licensed exclusively to ProZ.com
  66. 66. © Claudia Brauer. Licensed exclusively to ProZ.com Michael Searson digitalstorytelling.coe.uh.edu
  67. 67. © Claudia Brauer. Licensed exclusively to ProZ.com Michael Searson digitalstorytelling.coe.uh.edu
  68. 68. © Claudia Brauer. Licensed exclusively to ProZ.com
  69. 69. © Claudia Brauer. Licensed exclusively to ProZ.com
  70. 70. © Claudia Brauer. Licensed exclusively to ProZ.com
  71. 71. © Claudia Brauer. Licensed exclusively to ProZ.com
  72. 72. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  73. 73. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  74. 74. © Claudia Brauer. Licensed exclusively to ProZ.com
  75. 75. © Claudia Brauer. Licensed exclusively to ProZ.com
  76. 76. © Claudia Brauer. Licensed exclusively to ProZ.com http://www.the4thdimension.net/2011/01/technology-predictions-for-2011.html Cloud Computing
  77. 77. © Claudia Brauer. Licensed exclusively to ProZ.com
  78. 78. © Claudia Brauer. Licensed exclusively to ProZ.com
  79. 79. © Claudia Brauer. Licensed exclusively to ProZ.com
  80. 80. © Claudia Brauer. Licensed exclusively to ProZ.com Intranet
  81. 81. © Claudia Brauer. Licensed exclusively to ProZ.com
  82. 82. © Claudia Brauer. Licensed exclusively to ProZ.com
  83. 83. © Claudia Brauer. Licensed exclusively to ProZ.com “Transinterpreter” TRANSINTERPRETER A transinterpreter will be a linguist who works as both, a translator and interpreter, at the same time. Before the 21st century, these tasks were mostly performed by different professionals: translators translated text and interpreters interpreted the spoken word; they require very different skill sets. Some translators and interpreters, however, are able to be both a translator and an interpreter. In the 21st century, with the advent of new communication technologies, TRANSINTERPRETERS will be the norm, being linguists who perform as BOTH, translators and interpreters.
  84. 84. © Claudia Brauer. Licensed exclusively to ProZ.com Multilingual Chatting
  85. 85. © Claudia Brauer. Licensed exclusively to ProZ.com
  86. 86. © Claudia Brauer. Licensed exclusively to ProZ.com
  87. 87. © Claudia Brauer. Licensed exclusively to ProZ.com
  88. 88. © Claudia Brauer. Licensed exclusively to ProZ.com
  89. 89. © Claudia Brauer. Licensed exclusively to ProZ.com
  90. 90. © Claudia Brauer. Licensed exclusively to ProZ.com Voice-to-Text
  91. 91. © Claudia Brauer. Licensed exclusively to ProZ.com
  92. 92. © Claudia Brauer. Licensed exclusively to ProZ.com “Transinterpreter”
  93. 93. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  94. 94. © Claudia Brauer. Licensed exclusively to ProZ.com
  95. 95. © Claudia Brauer. Licensed exclusively to ProZ.com
  96. 96. © Claudia Brauer. Licensed exclusively to ProZ.com Industry Drivers
  97. 97. © Claudia Brauer. Licensed exclusively to ProZ.com
  98. 98. © Claudia Brauer. Licensed exclusively to ProZ.com  Internet users/Web markets  Non-native speakers worldwide  Investments by LSP  Changes and regulations  Expansion of military industry  New needs worldwide Shift in the balance of power
  99. 99. © Claudia Brauer. Licensed exclusively to ProZ.com 1) <Quality = “acceptable” 2) Price preferred over Quality 3) Translation of new content Shift in the client’s priorities
  100. 100. © Claudia Brauer. Licensed exclusively to ProZ.com Translation is but one of the many services that MUST be offered to the client
  101. 101. © Claudia Brauer. Licensed exclusively to ProZ.com  Trans-Creation  Localization  Website Translation  Microsite Creation  Translation Review  Post-editing translation The New Transinterpreter
  102. 102. © Claudia Brauer. Licensed exclusively to ProZ.com  Merging of text and speech  Real-time Live chat room translation and interpreting  Live captioning  Sight translation  Quick email turnover  Multilingual Subtitling The New Transinterpreter
  103. 103. © Claudia Brauer. Licensed exclusively to ProZ.com
  104. 104. © Claudia Brauer. Licensed exclusively to ProZ.com Enable teams to work together Right people + time + “place” + information + context Translators and Interpreters are pivotal to collaboration Collaboration Platforms
  105. 105. © Claudia Brauer. Licensed exclusively to ProZ.com Wikies Web content Central desktop Content management Electronic editing Social news Social navigation Social bookmaking Social media Current Platforms
  106. 106. © Claudia Brauer. Licensed exclusively to ProZ.com 37,000 million dollar industry 42% growth/year
  107. 107. © Claudia Brauer. Licensed exclusively to ProZ.com 37,000 million dollar industry 42% growth/year
  108. 108. © Claudia Brauer. Licensed exclusively to ProZ.com
  109. 109. © Claudia Brauer. Licensed exclusively to ProZ.com Procurement of location Procurement of materials Needs assessment Language pair specialist Domain specialist Scheduling Management of LEP Client Management Transportation Physical access Authorizations Confidentiality Team coordination Interpreting
  110. 110. © Claudia Brauer. Licensed exclusively to ProZ.com
  111. 111. © Claudia Brauer. Licensed exclusively to ProZ.com
  112. 112. © Claudia Brauer. Licensed exclusively to ProZ.com Duolingo
  113. 113. © Claudia Brauer. Licensed exclusively to ProZ.com VisualSubSync, Sabbu, Aegisub, SSATool
  114. 114. © Claudia Brauer. Licensed exclusively to ProZ.com
  115. 115. © Claudia Brauer. Licensed exclusively to ProZ.com Voiceover, Dubbing Lip Sync
  116. 116. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  117. 117. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  118. 118. © Claudia Brauer. Licensed exclusively to ProZ.com
  119. 119. © Claudia Brauer. Licensed exclusively to ProZ.com “Despite predictions by many experts in the translation industry, the quality of Google Translate has improved nicely over the past decade…good enough that many [professional] translators will use Google Translate to do a first pass on their translation jobs.” By John Yunker, 15th May 2015
  120. 120. © Claudia Brauer. Licensed exclusively to ProZ.com
  121. 121. © Claudia Brauer. Licensed exclusively to ProZ.com
  122. 122. © Claudia Brauer. Licensed exclusively to ProZ.com
  123. 123. © Claudia Brauer. Licensed exclusively to ProZ.com Machine Translation
  124. 124. © Claudia Brauer. Licensed exclusively to ProZ.com
  125. 125. © Claudia Brauer. Licensed exclusively to ProZ.com ‣ Paper to ‣ Word management ‣ To CAT tools ‣ To Machine Translation ‣ To Hybrid Translation/Post-Editing Machine Translation
  126. 126. © Claudia Brauer. Licensed exclusively to ProZ.com Hybrid Translation “Post-editing”  Merges machine output and human work  Translators “Post-edit” products of Machine Translation  This is the wave of the future
  127. 127. © Claudia Brauer. Licensed exclusively to ProZ.com Post-Editing of Machine Translation PEMT
  128. 128. © Claudia Brauer. Licensed exclusively to ProZ.com LIGHT PEMT Output: “Understandable” (“Acceptable”)
  129. 129. © Claudia Brauer. Licensed exclusively to ProZ.com FULL PEMT Output: Accurate translation Equal to human translation in all aspects”
  130. 130. © Claudia Brauer. Licensed exclusively to ProZ.com
  131. 131. © Claudia Brauer. Licensed exclusively to ProZ.com
  132. 132. © Claudia Brauer. Licensed exclusively to ProZ.com Language Interpreters
  133. 133. © Claudia Brauer. Licensed exclusively to ProZ.com Interpreters: In Person/Face-to-Face OPI Over the phone VRI Video remote WBI Web-based
  134. 134. © Claudia Brauer. Licensed exclusively to ProZ.com Interpreters: In Person/Face-to-Face OPI Over the phone VRI Video remote WBI Web-based
  135. 135. © Claudia Brauer. Licensed exclusively to ProZ.com Interpreters: In Person/Face-to-Face OPI Over the phone VRI Video remote WBI Web-based
  136. 136. © Claudia Brauer. Licensed exclusively to ProZ.com Interpreters: In Person/Face-to-Face OPI Over the phone VRI Video remote WBI Web-based
  137. 137. © Claudia Brauer. Licensed exclusively to ProZ.com Consecutive Simultaneous
  138. 138. © Claudia Brauer. Licensed exclusively to ProZ.com Simultaneous interpreting in virtual meetings
  139. 139. © Claudia Brauer. Licensed exclusively to ProZ.com Ester Navarro
  140. 140. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  141. 141. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  142. 142. © Claudia Brauer. Licensed exclusively to ProZ.com
  143. 143. © Claudia Brauer. Licensed exclusively to ProZ.com
  144. 144. © Claudia Brauer. Licensed exclusively to ProZ.com Technology is another language: the language of today 21st Century = Digital Age
  145. 145. © Claudia Brauer. Licensed exclusively to ProZ.com How do they work? CAT – computer assisted translation TM – translation memories MT – machine translation
  146. 146. © Claudia Brauer. Licensed exclusively to ProZ.com http://www.academia.edu/3710380/Web-based_tools_and_resources_for_translation_professionals
  147. 147. © Claudia Brauer. Licensed exclusively to ProZ.com
  148. 148. © Claudia Brauer. Licensed exclusively to ProZ.com Many interpreters are ALIENS to technology! Many don’t even use computers proficiently
  149. 149. © Claudia Brauer. Licensed exclusively to ProZ.com Many translators are ALIENS to verbal transfer of content!
  150. 150. © Claudia Brauer. Licensed exclusively to ProZ.com
  151. 151. © Claudia Brauer. Licensed exclusively to ProZ.com http://en.wikipedia.org/wiki/Comparison_of _webmail_providers
  152. 152. © Claudia Brauer. Licensed exclusively to ProZ.com Video chats and video conferencing Google Hangouts GoTo/Citrix
  153. 153. © Claudia Brauer. Licensed exclusively to ProZ.com Virtual classrooms
  154. 154. © Claudia Brauer. Licensed exclusively to ProZ.com FTP File Transfer Protocol
  155. 155. © Claudia Brauer. Licensed exclusively to ProZ.com File Compressors/Deco mpressors WinZip WinRAR WinACE 7Zip
  156. 156. © Claudia Brauer. Licensed exclusively to ProZ.com FrameMaker InDesign QuarkXPress Scribus
  157. 157. © Claudia Brauer. Licensed exclusively to ProZ.com Image Editors
  158. 158. © Claudia Brauer. Licensed exclusively to ProZ.com WYSIWYG What You See Is What You Get HTML Hypertext Markup Language
  159. 159. © Claudia Brauer. Licensed exclusively to ProZ.com Adobe Creative Cloud
  160. 160. © Claudia Brauer. Licensed exclusively to ProZ.com PDF Tools PDF Editors PDF Creators
  161. 161. © Claudia Brauer. Licensed exclusively to ProZ.com PowerPoint
  162. 162. © Claudia Brauer. Licensed exclusively to ProZ.com Excel
  163. 163. © Claudia Brauer. Licensed exclusively to ProZ.com MS Word
  164. 164. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  165. 165. © Claudia Brauer. Licensed exclusively to ProZ.com
  166. 166. © Claudia Brauer. Licensed exclusively to ProZ.com Crowdsourcing
  167. 167. © Claudia Brauer. Licensed exclusively to ProZ.com
  168. 168. © Claudia Brauer. Licensed exclusively to ProZ.com Facebook translation in action
  169. 169. © Claudia Brauer. Licensed exclusively to ProZ.com
  170. 170. © Claudia Brauer. Licensed exclusively to ProZ.com Vertical Social Networks
  171. 171. © Claudia Brauer. Licensed exclusively to ProZ.com Social Networking
  172. 172. © Claudia Brauer. Licensed exclusively to ProZ.com  8% decline in email use  35% growth in Social Networks  If you are not “in” the network, you will soon be “out of the loop”... Social Media
  173. 173. © Claudia Brauer. Licensed exclusively to ProZ.com Social gaming Matt Warman
  174. 174. © Claudia Brauer. Licensed exclusively to ProZ.com Social Commerce Matt Warman
  175. 175. © Claudia Brauer. Licensed exclusively to ProZ.com Content-sharing two-way instant communication New Media
  176. 176. © Claudia Brauer. Licensed exclusively to ProZ.com
  177. 177. © Claudia Brauer. Licensed exclusively to ProZ.com
  178. 178. © Claudia Brauer. Licensed exclusively to ProZ.com
  179. 179. © Claudia Brauer. Licensed exclusively to ProZ.com One bite at a time
  180. 180. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  181. 181. © Claudia Brauer. Licensed exclusively to ProZ.com
  182. 182. © Claudia Brauer. Licensed exclusively to ProZ.com
  183. 183. © Claudia Brauer. Licensed exclusively to ProZ.com
  184. 184. © Claudia Brauer. Licensed exclusively to ProZ.com The future is here. Are you ready to remain competitive?
  185. 185. © Claudia Brauer. Licensed exclusively to ProZ.com A G E N D A ‣ Part # 1 – Trends: prepare for 2020 ‣ Part # 2 – From grunts to tweets ‣ Part # 3 – Eating an elephant ‣ Part # 4 – 21st Century Global Digital Village ‣ Part # 5 – Expectations: free and instant utility ‣ Part # 6 – Technology for professional survival ‣ Part # 7 – References and reading materials
  186. 186. © Claudia Brauer. Licensed exclusively to ProZ.com Post-sessionmaterials
  187. 187. © Claudia Brauer. Licensed exclusively to ProZ.com PDF of this presentation At the ProZ.com session page
  188. 188. © Claudia Brauer. Licensed exclusively to ProZ.com http://brauertraining.com/ www.proz.com/trainer/1271125 Follow us on Linkedin+Facebook+Twitter
  189. 189. © Claudia Brauer. Licensed exclusively to ProZ.com We are here
  190. 190. © Claudia Brauer. Licensed exclusively to ProZ.com + Please write your questions on the questions pane of your screen
  191. 191. © Claudia Brauer. Licensed exclusively to ProZ.com Poll What is the most important take away CONCEPT for you today?

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