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Kristal Ireland - Virgin Trains East Coast - Will robots destroy us all? Putting ethical debate back into the narrative about the future of AI

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AI undoubtedly has the potential to unlock a paradigmatic shift in the way that humans live, work and love in the world we call home. But is enough attention being payed to the ethical considerations companies and brands need to make in the face of such a brave new world? So much of the narrative around AI is focused around ‘how we can’ as opposed to asking the much bigger questions of whether we even should. Kristal's talk provided insight into the way Virgin Trains are assessing the potential impact of AI on its work force and customers and why ‘Doing the Right Thing’ is just as important as getting it done for the company.

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Kristal Ireland - Virgin Trains East Coast - Will robots destroy us all? Putting ethical debate back into the narrative about the future of AI

  1. 1. 1 Friday, June 15, 2018
  2. 2. 2 Friday, June 15, 2018 Will Robots Destroy Us All? Kristal Ireland Head of Ecommerce and Technology @kristalsmile
  3. 3. 3 Friday, June 15, 2018
  4. 4. 4 Friday, June 15, 2018
  5. 5. 5 Friday, June 15, 2018 “AI is the study of man-made computational devices and systems which can be made to act in a manner which we would be inclined to call intelligent” Professor Istvan S. N. Berkeley of University of Louisiana at Lafayette AI
  6. 6. 6 Friday, June 15, 2018 AI – The New Paradigm?
  7. 7. 7 Friday, June 15, 2018 VS
  8. 8. 8 Friday, June 15, 2018 A Problematic Opportunity? “65% of organisations say they view technological disruption as an opportunity rather than a threat” *KPMG 2017 CEO Outlook Survey
  9. 9. 9 Friday, June 15, 2018 “Forrester estimates that by 2027 the US economy will lose 17% of jobs to robotics but will create 10%. The net loss of 7% is equal to the job losses experienced in the Great Depression of the last century” A Problematic Opportunity?
  10. 10. 10 Friday, June 15, 2018 “Machines were, it may be said, the weapon employed by the capitalists to quell the revolt of specialized labour” – Karl Marx
  11. 11. 11 Friday, June 15, 2018 Adapt Or Die? “What we see is that about a sixth of the core skills of our workforce will need to be different in about three years from what they are today. That’s a massive volume shift.” – Telstra Group Executive of HR
  12. 12. 12 Friday, June 15, 2018
  13. 13. 13 Friday, June 15, 2018 The Drum Sysomos Market Insight Report
  14. 14. 14 Friday, June 15, 2018
  15. 15. 15 Friday, June 15, 2018
  16. 16. 16 Friday, June 15, 2018 1. What is the art of the possible with digital technology? 2. What skills and capabilities are needed in your organisation in the next 2-5 years? 3. Which organizational models best achieve integration of human and intelligent automation? 4. What is the moral and ethical framework that leaders wish to work within in relation to workplace displacement, transition and replacement? 5. How can the existing (human) workforce expand the shape of it’s current role to provide value-added services beyond the scope of bots? 6. How can organizations redesign their current job profiles to attract, retain and absorb future talent with advanced technological skills? Key Questions That Will Shape The Workforce
  17. 17. 17 Friday, June 15, 2018 Are we going to let the future happen to us or are we going to steer towards a preferable future?
  18. 18. 18 Friday, June 15, 2018
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  20. 20. 20 Friday, June 15, 2018
  21. 21. 21 Friday, June 15, 2018 “Alphabet, could have perfectly good intentions but still “produce something evil by accident”—including, possibly, “a fleet of artificial intelligence- enhanced robots capable of destroying mankind.”
  22. 22. 22 Friday, June 15, 2018
  23. 23. 23 Friday, June 15, 2018 @AI4ALL
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