1-Meetings Successful participation in meetings in Englishis often necessary for the progress within thecompany. Meetings are mostly held to discuss things.Business English students should be aware ofthe cultural differences in terms of etiquette andturntaking patterns .
Meetings Business english students should be aware of the rules and etiquettes of meetings: Respect punctuality Don’t leave while the meeting is taking place Discuss things that are directly relevant to the agenda Talk when it is a « right time»
Meetings The teacher should find out the type of international meetings students need to attend (formal or informal). The teacher may ask students questions such as: Are meetings in your department formal or informal? Do your managers ever ask you to discuss solutions to problems? How easy is it for you to participate?
Meetings Teachers should prepare their students by attending and participating in meetings . Observe both native and non-native speakers’use of language. Make role-played meetings more realistic .
Meetings Students need to master the relevant language that should be used in meetings: they will need language to be able to exert influence on others. students need to practise useful phrases which help them to cope in meetings . students should use indirect ways of agreeing and disagreeing.
2- Negotiating Negotiations are about bargaining with an other party in order to: Reach an understanding, resolve point of difference, or gain advantage in outcome of dialogue. Satisfy various interests of two people/parties involved in negotiation process.
For successful negotiations Students need to: Be aware of cultural differences when dealing with certain nationalities. Build rapport with their negotiating partners . Listen effectively and stress on common ground . Think about the other side’s perspective and problems.
For successful negotiations Teachers should : Know what type of negotiating their students are provide students with language that gives them control to influence their counterparts. Encourage students to check what has been agreed at every stage of a negotiation.
3- NOTE-TAKING Note taking is a process that involves practising the difficult skill of writing while listening and/or speaking. Note taking is an important skill for students of business especially those who are working in the field of international business .
NOTE-TAKING While taking notes students should: take notes in English Use an international note-taking system
NOTE-TAKING In order to provide useful guidance and practice for students, teachers need to: find out how notes are usually written up in students’ companies. Stick to general guidelines .
E-mail A system for sending and receiving messages electronically over a computer network. Replaces letters, faxes, memos and even telephone calls.
E-mail Emaills are : Easy to be used within a networked systems Convenient Inexpensive Internal and external communication
E-mail The style of writing is usually informal and varies according to whom you are writing to. When writing an e-mail business English students should: Beware of humour Consider who else might read their e-mails Follow up important e-mails with a lettre or fax
Faxes Faxes are well established means of communication in modern business . Written messages sent by a special telephone system. Faxes are: Easy to be used Convenient Inexpensive Internal and external communication
Faxes Faxes can be used by companies with no computers or internet connections. They are capable of sending both graphics and texts. The style of text in faxes is similar to that used in lettres (formulaic expressions),or can be informal(speed ).
Faxes The teacher should draw students attention about the layout of faxes . Addresses are not always written in full Pages are numbred Faxes sent from a normal fax machine will include signature
Memos A memo is a form of written business communication. Memos are passed internally within a company. Memos are serious documents,they should be written carefully, they can affect the efficiency of a company’s day-to-day business.
Memos The format ,style and organisation of memos can vary depending on the company’s corporate culture and the status of the receiver.
Memos The teacher should introduce his students to the basic rules of memos: They always have a subject heading that must be written clearly They are only about one subject They have to be clear and concise Names are kept brief No addresses are used ,no full greetings or closings
Report-WritingReports are well-organised and formattedanalysis of a particular situation .They involve collecting ,summarising andorganizing large quantities of information andmaking recommendations which make sense.They are important because they can influencedecisions made .
Report-Writing To write a report, Students should differentiate between fact and opinion . Include only relevant information. The language should be clear and succinct. Reports should include an inroduction ,findings ,conclusion and recommendations.
Report-Writing Types of reports Analytical Visit reports Personnel Weekly and monthly
Understanding the news Business English students need to undertand the news on tv, on radio and in the newspapers.
Understanding the news Teachers should: check with students what they can get on their radios and tvs and what newspapers they can obtain easily and cheaply. Help students to digest more complex language through effective classwork. Develop their skimming and scanning skills .
Activity 2 Management conundrums: Language : English Level: intermediate and above Time : 15minutes Instruction: the images convey some problem situations that can occur in the workplace . Try to identify the problem, explain how it affects the company’s advencement and suggest some solutions.