Developing students' skills part 2


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Developing students' skills part 2

  1. 1. DEVELOPINGSTUDENTS’SKILLS2nd part Amal BAKKALIPrepared by: Asma ASKAOUI Meriem AIT HEMMOU Supervised by: Jennifer EVANS Youssef
  3. 3. Meetings
  4. 4. 1-Meetings Successful participation in meetings in Englishis often necessary for the progress within thecompany. Meetings are mostly held to discuss things.Business English students should be aware ofthe cultural differences in terms of etiquette andturntaking patterns .
  5. 5. Meetings Business english students should be aware of the rules and etiquettes of meetings: Respect punctuality Don’t leave while the meeting is taking place Discuss things that are directly relevant to the agenda Talk when it is a « right time»
  6. 6. Meetings The teacher should find out the type of international meetings students need to attend (formal or informal). The teacher may ask students questions such as: Are meetings in your department formal or informal? Do your managers ever ask you to discuss solutions to problems? How easy is it for you to participate?
  7. 7. Meetings Teachers should prepare their students by attending and participating in meetings . Observe both native and non-native speakers’use of language. Make role-played meetings more realistic .
  8. 8. Meetings Students need to master the relevant language that should be used in meetings: they will need language to be able to exert influence on others. students need to practise useful phrases which help them to cope in meetings . students should use indirect ways of agreeing and disagreeing.
  9. 9. Negotiating
  10. 10. 2- Negotiating Negotiations are about bargaining with an other party in order to: Reach an understanding, resolve point of difference, or gain advantage in outcome of dialogue. Satisfy various interests of two people/parties involved in negotiation process.
  11. 11. For successful negotiations Students need to: Be aware of cultural differences when dealing with certain nationalities. Build rapport with their negotiating partners . Listen effectively and stress on common ground . Think about the other side’s perspective and problems.
  12. 12. For successful negotiations Teachers should : Know what type of negotiating their students are provide students with language that gives them control to influence their counterparts. Encourage students to check what has been agreed at every stage of a negotiation.
  13. 13. Note-taking
  14. 14. 3- NOTE-TAKING Note taking is a process that involves practising the difficult skill of writing while listening and/or speaking. Note taking is an important skill for students of business especially those who are working in the field of international business .
  15. 15. NOTE-TAKING While taking notes students should: take notes in English Use an international note-taking system
  16. 16. NOTE-TAKING In order to provide useful guidance and practice for students, teachers need to: find out how notes are usually written up in students’ companies. Stick to general guidelines .
  17. 17. E-MAIL, FAXES&MEMOS 4-
  18. 18. E-mail A system for sending and receiving messages electronically over a computer network. Replaces letters, faxes, memos and even telephone calls.
  19. 19. E-mail Emaills are : Easy to be used within a networked systems Convenient Inexpensive Internal and external communication
  20. 20. E-mail The style of writing is usually informal and varies according to whom you are writing to. When writing an e-mail business English students should: Beware of humour Consider who else might read their e-mails Follow up important e-mails with a lettre or fax
  21. 21. Faxes Faxes are well established means of communication in modern business . Written messages sent by a special telephone system. Faxes are: Easy to be used Convenient Inexpensive Internal and external communication
  22. 22. Faxes Faxes can be used by companies with no computers or internet connections. They are capable of sending both graphics and texts. The style of text in faxes is similar to that used in lettres (formulaic expressions),or can be informal(speed ).
  23. 23. Faxes The teacher should draw students attention about the layout of faxes . Addresses are not always written in full Pages are numbred Faxes sent from a normal fax machine will include signature
  24. 24. Memos A memo is a form of written business communication. Memos are passed internally within a company. Memos are serious documents,they should be written carefully, they can affect the efficiency of a company’s day-to-day business.
  25. 25. Memos The format ,style and organisation of memos can vary depending on the company’s corporate culture and the status of the receiver.
  26. 26. Memos The teacher should introduce his students to the basic rules of memos: They always have a subject heading that must be written clearly They are only about one subject They have to be clear and concise Names are kept brief No addresses are used ,no full greetings or closings
  27. 27. Report-Writing
  28. 28. Report-WritingReports are well-organised and formattedanalysis of a particular situation .They involve collecting ,summarising andorganizing large quantities of information andmaking recommendations which make sense.They are important because they can influencedecisions made .
  29. 29. Report-Writing To write a report, Students should differentiate between fact and opinion . Include only relevant information. The language should be clear and succinct. Reports should include an inroduction ,findings ,conclusion and recommendations.
  30. 30. Report-Writing Types of reports Analytical Visit reports Personnel Weekly and monthly
  31. 31. Understanding thenews
  32. 32. Understanding the news Business English students need to undertand the news on tv, on radio and in the newspapers.
  33. 33. Understanding the news Teachers should: check with students what they can get on their radios and tvs and what newspapers they can obtain easily and cheaply. Help students to digest more complex language through effective classwork. Develop their skimming and scanning skills .
  34. 34. Activities
  35. 35. Activity 1
  36. 36. Activity 2
  37. 37. Activity 2 Management conundrums: Language : English Level: intermediate and above Time : 15minutes Instruction: the images convey some problem situations that can occur in the workplace . Try to identify the problem, explain how it affects the company’s advencement and suggest some solutions.