Have you ever discovered a mention of your business on social media and thought, “How should I respond to that?”
If the post is negative, you may be especially anxious to answer that question. Should you delete negative comments, respond with a counter-argument, or ignore them altogether?
The following flow chart offers a helpful way to evaluate social media posts, and provides a response strategy for each. Remember, what goes online stays online, and your response to posts on social media should positively reflect the mission and values of your small business. Before you respond to any negative post, use this flow chart as a quick reference to help cooler heads prevail.