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Employee Development:             You Can Lead A Dramatic             Jump In Productivity             - In Just 90 Days! ...
Course Agenda  • Examine the central role HR professionals can    play in raising productivity  • Explore the tools you ha...
Why should you listen to us?    • Bovo-Tighe founded in 1987    • Helped over 1,000 managers improve their      engagement...
Bovo-Tighe Beliefs    •      Companies hire the best people    •      The company‟s own corporate culture           “sub-o...
The Productivity Problem      • "What percentage of your peoples‟ total        potential performance do you think your    ...
The Productivity Problem    The typical answer:    • 60-80%, with the majority of managers polled      admitting that “mos...
The Power of Habits                             OutcomesEngagement                              Reinforcement             ...
The Power of Habits    •        The level of engagement correlates strongly             with the habits of the organizatio...
The Power of Habits    •        Habits stick around when times are tough    •        They are easy to teach and role model...
The Corporate MindChange™     How do you establish good habits?     •     Habit are developed through mindsets     •     N...
The Foundations of Excellence     • Changing corporate mindsets creates a better       foundation on which you can build e...
The fundamentals of a basic business      • Clear purpose and business        model                                       ...
The glue that holds the business     together       The Company Operating System         holds together:       • The plann...
The Foundationsof Excellence                                            Customers                                         ...
Unshakable Trust     Key behaviors to build:     • Full and open truth in meetings.     • Expecting the best of everyone  ...
The Pursuit of Truth     Key behaviors to build:     • Genuine interest in the truth at all levels     • Most conversation...
Communication that Counts     Key behaviors to build:     • Communication is “next action” focused     • Communication end...
Case Study:     Targacept, Inc. is a world-class biopharmaceutical      company engaged in the design, discovery and      ...
The Challenge     • Improve collaboration between highly skilled       knowledge workers     • Strengthen quality of work ...
The Goals     • Ensure the success of key collaborations     • Develop leadership team to sustain success       long-term ...
The Process     • Apply these Bovo-Tighe concepts to build       powerful collaborative partnerships     • Diagnose and mo...
Results     • Complete leadership acceptance of the model     • Use of the approach in every partnership to lay a       fo...
Results     • Use of the Bovo-Tighe approach as “thought-       provoker”     • Stronger decision-making, bringing new    ...
Results: Industry Recognition     “From Targacept’s inception, we have committed       ourselves to building the kind of o...
How about your organization?25   © 2010 Bovo-Tighe, LLC
What can you do immediately?     • Meet with operational leaders     • Focus initially on 3 elements:        ▫ Eliminating...
Eliminate the „Blame Game‟     • Start with yourself        ▫ If you lead a meeting, identify and intercede in          co...
Open up communications     • Work with leaders to stop directing, start       listening, supporting        ▫ Conversations...
Communicate with a “next action focus”     • In meetings, define desired outcomes for each       discussion     • Turn dis...
You can change mindsets if you start with     your own!       • Lots of small steps bring people along faster         than...
Thank you!• Dave Tighe   ▫ 425-641-0799   ▫ dave@bovo-tighe.com• Brooke Bovo   ▫ 707-751-0270 x 121   ▫ brooke@bovo-tighe....
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Bovo tighe seminar 9-2010 v12b[1]

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Bovo-Tighe shares its employee engagement methodology, called Foundation of Excellence. Use of this approach generates ROI on employee development programs of 400% or more.

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Bovo tighe seminar 9-2010 v12b[1]

  1. 1. Employee Development: You Can Lead A Dramatic Jump In Productivity - In Just 90 Days! Presented by: David Tighe and Brooke Bovo Bovo-Tighe, LLC© 2010 Bovo-Tighe, LLC
  2. 2. Course Agenda • Examine the central role HR professionals can play in raising productivity • Explore the tools you have at your disposal • Examine new ways to use your tools • Review a case study that models how best to apply employee engagement tools.© 2010 Bovo-Tighe, LLC
  3. 3. Why should you listen to us? • Bovo-Tighe founded in 1987 • Helped over 1,000 managers improve their engagement techniques • Our work has led to productivity improvements that generated an average 400% return-on- investment3 © 2010 Bovo-Tighe, LLC
  4. 4. Bovo-Tighe Beliefs • Companies hire the best people • The company‟s own corporate culture “sub-optimizes” this talent • Human resources professionals can play a huge role in fixing this problem • …with tools already in your hands4 © 2010 Bovo-Tighe, LLC
  5. 5. The Productivity Problem • "What percentage of your peoples‟ total potential performance do you think your organization receives each week?” ▫ Note: 100% means no wasted meetings, no unutilized capacity, no socializing or complaining, each person putting their best effort into the most important project they can contribute to every minute.5 © 2010 Bovo-Tighe, LLC
  6. 6. The Productivity Problem The typical answer: • 60-80%, with the majority of managers polled admitting that “most of the time 60%” is closer to the truth. • Capturing some or all of the value between 60% and 90% offers a FREE method to improve company performance ▫ You are already paying for this time and energy ▫ Each day the time and energy not used is lost6 © 2010 Bovo-Tighe, LLC
  7. 7. The Power of Habits OutcomesEngagement Reinforcement Culture7 © 2010 Bovo-Tighe, LLC
  8. 8. The Power of Habits • The level of engagement correlates strongly with the habits of the organization • A high-performance environment is always based and sustained with good habitual approaches.8 © 2010 Bovo-Tighe, LLC
  9. 9. The Power of Habits • Habits stick around when times are tough • They are easy to teach and role model • They get reinforced by everybody in the organization • They provide a comfort zone that assists people in feeling at ease • They provide a backbone, brand image and identity for the workforce.9 © 2010 Bovo-Tighe, LLC
  10. 10. The Corporate MindChange™ How do you establish good habits? • Habit are developed through mindsets • New habits require new mindsets • Habit changes can happen quickly if a mindset changes completely10 © 2010 Bovo-Tighe, LLC
  11. 11. The Foundations of Excellence • Changing corporate mindsets creates a better foundation on which you can build employee contribution rates ▫ This foundation is based on the true commitment to change on the part of your company‟s managers. ▫ Without this foundation, your efforts will not succeed.11 © 2010 Bovo-Tighe, LLC
  12. 12. The fundamentals of a basic business • Clear purpose and business model Customers • Employee awareness and ENGAGEMENT with the business model Business Model Employees • Customer belief in and engagement with the success of the business model and the company‟s employees12 © 2010 Bovo-Tighe, LLC
  13. 13. The glue that holds the business together The Company Operating System holds together: • The planning process Operating • Employee development and System engagement • Customer engagement and appreciation, and value receipt processes.13 © 2010 Bovo-Tighe, LLC
  14. 14. The Foundationsof Excellence Customers Operating System Business Model Employees Communication that Counts14 © 2010 Bovo-Tighe, LLC
  15. 15. Unshakable Trust Key behaviors to build: • Full and open truth in meetings. • Expecting the best of everyone • “Tuesday is Tuesday” • True accountability15 © 2010 Bovo-Tighe, LLC
  16. 16. The Pursuit of Truth Key behaviors to build: • Genuine interest in the truth at all levels • Most conversation centered on being the best we can be, not just meeting our targets and beating our competition • Looking way beyond the metrics and never settling • Authentic, transparent and complete two-way communication from bottom to top16 © 2010 Bovo-Tighe, LLC
  17. 17. Communication that Counts Key behaviors to build: • Communication is “next action” focused • Communication ends with mutual commitment to action • Commitments are checked up on, delegations are fulfilled, and meetings are run with a focus on actually completing the commitments • A commitment by everyone that every communication improves the relationship17 © 2010 Bovo-Tighe, LLC
  18. 18. Case Study: Targacept, Inc. is a world-class biopharmaceutical company engaged in the design, discovery and development of Neuronal Nicotinic Receptor Therapeutics™, a new class of drugs for the treatment of multiple diseases and disorders of the central nervous system. ▫ Executive team has worked together for many years. ▫ Employees are some of the most dynamic scientific minds in the industry.18 © 2010 Bovo-Tighe, LLC
  19. 19. The Challenge • Improve collaboration between highly skilled knowledge workers • Strengthen quality of work with outside partners • Embed high-performance approaches into the culture19 © 2010 Bovo-Tighe, LLC
  20. 20. The Goals • Ensure the success of key collaborations • Develop leadership team to sustain success long-term • Significantly reduce the investment needed to bring a new drug to market20 © 2010 Bovo-Tighe, LLC
  21. 21. The Process • Apply these Bovo-Tighe concepts to build powerful collaborative partnerships • Diagnose and modify habits within the leadership team (including coaching) • Establish new communication culture and habits • Use these concepts to periodically check organizational health and to resolve specific issues21 © 2010 Bovo-Tighe, LLC
  22. 22. Results • Complete leadership acceptance of the model • Use of the approach in every partnership to lay a foundation of trust • Use as a tool for resolution of specific issues • Review of the Foundations of Excellence at the beginning of each executive leadership meeting. • New corporate mindset: Even with great products, the best marketing, and the greatest scientific minds, the skilled and open interaction among people is what brings great success22 © 2010 Bovo-Tighe, LLC
  23. 23. Results • Use of the Bovo-Tighe approach as “thought- provoker” • Stronger decision-making, bringing new compounds to market faster • Targacept and their collaboration partners view Foundations of Excellence as the “binding agent” for key success in all projects23 © 2010 Bovo-Tighe, LLC
  24. 24. Results: Industry Recognition “From Targacept’s inception, we have committed ourselves to building the kind of organization and culture that captivates motivated individuals to come together and pursue their passion. In 2009, we were once again recognized by The Scientist magazine as one of the best places to work in biotech. We could not have achieved the success in 2009 without the unwavering commitment of our exceptional employees, and we are very grateful for their contributions.” J. Donald deBethizy, Ph.D. President and Chief Executive Officer, Targacept, Inc. April 16, 2010 Annual Report24 © 2010 Bovo-Tighe, LLC
  25. 25. How about your organization?25 © 2010 Bovo-Tighe, LLC
  26. 26. What can you do immediately? • Meet with operational leaders • Focus initially on 3 elements: ▫ Eliminating all forms of blame ▫ Opening communication throughout your organization ▫ Communicating with a "next action focus."26 © 2010 Bovo-Tighe, LLC
  27. 27. Eliminate the „Blame Game‟ • Start with yourself ▫ If you lead a meeting, identify and intercede in conversations that involve blame or adopt “victim status” ▫ Ask “what can we do now?” ▫ If you attend a meeting, volunteer to keep the “next actions” focus ▫ Publicly accept personal responsibility27 © 2010 Bovo-Tighe, LLC
  28. 28. Open up communications • Work with leaders to stop directing, start listening, supporting ▫ Conversations between boss and subordinate will steadily improve, within 90 days • Build individual and organizational capabilities ▫ Continuous improvement requires continuous attention28 © 2010 Bovo-Tighe, LLC
  29. 29. Communicate with a “next action focus” • In meetings, define desired outcomes for each discussion • Turn discussions from cause of problems to what to do next • Finish each meeting with a summary of mutually agreed actions ▫ Follow up based on these agreements29 © 2010 Bovo-Tighe, LLC
  30. 30. You can change mindsets if you start with your own! • Lots of small steps bring people along faster than fewer, bigger steps • Engage with „early adopters‟ • Focus on the Foundations of Excellence Model ▫ Build Unshakable Trust ▫ Pursue Truth in all interactions ▫ Make every Communication Count30 © 2010 Bovo-Tighe, LLC
  31. 31. Thank you!• Dave Tighe ▫ 425-641-0799 ▫ dave@bovo-tighe.com• Brooke Bovo ▫ 707-751-0270 x 121 ▫ brooke@bovo-tighe.com www.bovo-tighe.com© 2010 Bovo-Tighe, LLC

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