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Car Service Safety: 9 Questions to Ask Before You Book


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Whether you need a car for an airport transfer, company event or executive travel, there are a few things you should know upfront. Your peace of mind, and possibly much more, depend on it.

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Car Service Safety: 9 Questions to Ask Before You Book

  1. 1. Car Service Safety:9 Questions to AskBefore You BookWhether you need a car for an airport transfer, companyevent or executive travel, there are a few things you shouldknow upfront. Your peace of mind, and possibly muchmore, depend on it.
  2. 2. 1. Have you ever heard of thiscompany? What is their reputation?Reputation is everything. Do your research. Ask for referencesfrom previous customers. Look online forreviews, recommendations, and feedback, both positive andnegative. If you’re booking for your organization, considerinvestigating the company’s business history.Many limousine companies partner with third-party providers sothey can serve more customers. Others are simply “middlemen”who don’t own any of their own vehicles. A reputable companywill be upfront about this because they have nothing to hide.
  3. 3. 2. Did you ask someone you trust for arecommendation?Word of mouth is still the best way to find products or servicesthat are tried-and-true. If a person you trust has had a greatexperience with a car service — or a particular driver — it’s wellworth your time to look into that service.
  4. 4. 3. Does the company have the abilityand the authority to provide theservice you need?Check to see that the car company has appropriate operating authority for yourneeds. All providers should be licensed by the U.S. Department ofTransportation and Federal Motor Carrier Safety Administration.They should have access to a variety of vehicles with skilled and trainedoperators for each; the ability to operate within a certain city; and theauthorization to drive across state lines.Additionally, all drivers and chauffeurs should have appropriate licensing forthe vehicles and routes they operate. All car service providers should hold theirdrivers accountable for being in compliance with DOT CDL requirements forphysical exams and other tests.
  5. 5. 4. Which is more important to you:safety or price?While cost is always a consideration, your safety — and that ofyour employees or loved ones — is obviously far more important.Don’t take the chance of an accident, injury or worse, justbecause it will be easier on your wallet. If you value yoursafety, your car service should too.
  6. 6. 5. Is the car service provider activein industry organizations?Ask if the car service is an active member of their local liveryassociation and the National Limousine Association. This willshow that they’re committed to service and industrystandards, and aren’t afraid to show it.
  7. 7. 6. Have their chauffeurs and drivershad safety training?Ask what driver safety training the car company provides. If theydon’t have a training program or give a vague, uncertainanswer, that’s a red flag. Driver safety should be a car serviceprovider’s foremost concern.Chauffeurs need professional training, including extensive safetyprograms to avoid preventable accidents. Quality car serviceproviders will invest in this training for their employees.
  8. 8. 7. Do they conduct criminalbackground checks on chauffeurs?Has the car service provider done adequate research on theiremployees? Before hiring a driver, companies should:• Conduct criminal background checks• Check references• Verify previous employmentCompanies who want to go above and beyond can also:• Research employee driving records and violation history• Require a pre-employment drug test and random drug testing thereafter• Ensure drivers have never received a D.U.I/O.U.I.
  9. 9. 8.Are all vehicles certified by themanufacturers?All cars that are built to be limousines should be certified bymanufacturers. This means that all Ford/Lincoln vehicles passQVM (Qualified Vehicle Modifier) guidelines, and Cadillacsadhere to CMC (Cadillac Master Coachbuilder) guidelines.These certifications ensure that the vehicle is up to factorystandards and wasn’t manufactured with potential risks.
  10. 10. 9. Do they have insurance?And ifso, is it enough?All limousine and car service companies need to have insurance.They should carry valid, current insurance protection for theirentire fleet and should be more than happy to show youdocumentation.But do they have enough insurance? Does the provider haveprotocols in place to reduce the risk of harm? Usually themandated insurance is an inadequate amount that is easilyexceeded. Be sure your car service provider is ready to cover youin case of accident or catastrophic injury.
  11. 11. To learn more about chauffeured car service andBostonCoach, follow us:Twitter: @BostonCoachIncFacebook: book a ride, go to BostonCoach.comor call 800.672.7676.