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Implementing JIRA Service Desk as a Procredit Bank Help Desk System

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Procredit bank (PCB) experience with the Jira Service Desk implementation will present Service Desk implementation by briefly describing reasoning for changing the Helpdesk application and choosing the Atlassian products as a new (and much better) PCB Helpdesk application as well as by demonstrating the PCB IT Helpdesk platform as a use case. During the PCB IT Helpdesk demonstration, basic Jira concepts: Projects, Issues, Workflows, and Custom fields, will be explained.

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Implementing JIRA Service Desk as a Procredit Bank Help Desk System

  1. 1. ELVIS HARA IČ Ć | DBA | PROCREDITBANK BOSNIA AND HERZEGOVINA Jira Servicedesk implementation PCB experience
  2. 2. Agenda Reasons to move to Jira Implementation process Basic Jira concepts PCB Heldesk Demonstration
  3. 3. PCB old HD Application
  4. 4. PCB old HD Application
  5. 5. PCB Heldesk implementation • Knowing PCB needs • Choose HD Application (Jira, BMC Servicedesk, ...) • Knowing the Jira/ServiceDesk • Jira/ServiceDesk implementaion
  6. 6. JIRA FRAMEWORK – BASIC CONCEPTS Basic concepts -Projects -Issues types -Fields -Screens -Workflows
  7. 7. JIRA FRAMEWORK – BASIC CONCEPTS - PROJECTS Project Collection of issues
  8. 8. JIRA FRAMEWORK – BASIC CONCEPTS – NEW PROJECT
  9. 9. JIRA FRAMEWORK – BASIC CONCEPTS – PROJECT SUMMARY
  10. 10. JIRA FRAMEWORK – ISSUES AND ISSUE TYPES
  11. 11. JIRA FRAMEWORK – FIELDS AND SCREENS
  12. 12. JIRA FRAMEWORK – WORKFLOWS MIS HELPDESK WF
  13. 13. JIRA FRAMEWORK – WORKFLOWS IT HELPDESK WF
  14. 14. JIRA FRAMEWORK – WORKFLOWS - STATES IT HELPDESK WF
  15. 15. JIRA FRAMEWORK – WORKFLOWS - TRANSITIONS IT HELPDESK WF
  16. 16. PCB IT Heldesk demonstracija (If VPN is working)
  17. 17. Thank you! ELVIS HARA I | DBA | PROCREDITBANK BOSNIA AND HERZEGOVINAČ Ć

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