Stand. Pause. 4Fs. Opening comment – local news, mention a convo, industry issue, compliment audience, thank organisers, personal bridge to audience. [Only 10% professionals come to marketing events. So congrats.] GOOD NEWS. Now is best time to me marketing your business. BEST TIME to market WEB TOOLS (free) 1-2-3
Best stat – 14% vs 78%. Best form of marketing...? WOM + Referral. Social is WOM on STEROIDS. Social media is a bit like coming to a work function – Friend recommends a restaurant. Social media is a bit like coming to FULL DAY WORKSHOP STRANGERS ACQUAINTENCES FRIENDS CUSOTOMERS
DRAW OB WHITEBOARD Who’s on Twitter...? Everyone else can tune out for 30 secs. Not offended if you look at your phone. Only if you’re tweeting. I’ll be checking my phone during the videos for tweets. And i know where your sitting if anyone saying anything nasty about!
Uses Social Media? Success with Social Media? Move country? STAND UP: Who has a website? Email Marketing? Facebook? Blogs? YouTube? Twitter? LinkedIn? Google +? MySpace? WHO WANTS TO WIN BLUEWIRE WINE..? Pass bucket & add your card.
Wasting time, say something wrong, start a fight, get fired, get sued, negative comments … SPAM laws, CC database and deluge of abuse WORSE YET: Named and shamed by a blogger FAVE: One-click unsubscribe. 73000 customers. button
21-year-old female college student in Seattle from Weiner's Twitter account Send lewd pic via twitter & there was a huge uproar. Natural reaction – ban Twitter – avoid potential embarrassment. What if Weiner had taken a knife and stabbed the girls??
Are the knives to blame? TODAY: Highlight the pitfalls & how to avoid the embarrassment & loss of revenue Show you case studies of companies using Twitter, Facebook, YouTube, Email & Blog. Your social media strategy and how you’d respond in a crisis.
Don’t have enough time, employees might waste time, it’s often banned.
Jeff Jarvis, Computer warranty. Shocking customer service. Blogged + 253 comments. No response. Dell Hell. Press started writing. #1 on google for DELL. Share price dropped. Then they realised. (email + word of mouth… pre-facebook + twitter) Michael Dell came back, $1.5m to resurrect problem. Corporate Blog + Idea Storm. Spoke on panel with @RichardatDELL Now DELL are leading the way!
LISTENING to customers now. 5 years ago: Twitter & Facebook didn’t exist, so faster now. RICHARD @ DELL now leading the way.
How much would you pay for a tool to prevent that happening to you? Free. Social Media monitoring tool? LINK on landing page!
Done properly can have a positive effect IF you know & follow the rules!
Social media is like one big cocktail party. Meeting new people, hanging out with people we like. LISTEN, ASK, NEVER SHOUT. KNOW LIKE & TRUST.
Sydney Opera Centre. Authentic + Honest
We did this for our event. 42 retweets. Which reached ~20,000 extra followers (personally endorsed too) REACHED 40 x our 521 followers. Who bought tickets via TWITTER (not on our email list).
Facebook’s terms have changed slightly re: COMPETITIONS but the case study still stands as example of using existing features!
Single Greatest Business Asset. National Publications, book deal & interactions with 100s of 1000s of small business owners. Significant Search Engine traffic, EVEN NONE TRUE, would still do it. Instrinscally rewarding. Makes better THINKER, WRITER, SPEAKER, SALESPERSON, and FOCUSED on LEARNING...
BLANK OUT SCREEN. Many of you received our 1 st EDM. Toby & I in business 12 months & we wrote to everyone we knew. Written in, double, triple, quadruple checked the spelling, HIT SEND. Sit back, breath a sign of relief & wait for the email to arrive in Inbox --- DEAR ADAM. To all 700 people. Good for the 3 Adams but terrible for everyone else! For Bluewire – it is still our best form of social. 3Ps – people, participation, promotion. Mistakes – Dear Adam, WIIFM, Prizes, In This Issue
Remarkable content - hire a journalist student or grad. Digital Native. Next HIRE: journo. Digital Reach Analytical Content
Hypothetical – Jeff Jarvis – mega blogger & the Internet’s 1 st TRUST AGENT – – late at night – doesn’t quite get the hang of it --- and because his daughter is sick he gives up, spits dummy & gives it a terrible review on his blog. He tweets about it, blogs & causes huge reputational damage for MGSM and the industry. HOW DO YOU RESPOND…?? Break into groups of 3 & 4 for a few minutes.
How to get on the front foot using social media Might have seen Play video
4,859,919 followers! Question: think back to the last marketing activity you did... How did you personalise it???
168 videos in 48 hours. How to get on the front foot using social media Might have seen Play video
Imagine what that would cost on TV?
55% increase in sales (3 months) 107% increase in sales (once @replys came out) --- but they ‘stopped’ their campaign rather than continued al the good work. 23 tweets since July 2010.
DRAW on whiteboard
Save your questions….
Not SOCIAL bc POPULAR It’s SOCIAL because it BUILDS RELATIONSHIPS via GOOD CONTENT NOT CONTENT about you CONTENT That solves people’s problems Not WEB MARKETING on a whim It’s about a WEB STRATEGY that positions you as the only choice to do business with.
Truth About Social Media -Full Day Interactive Workshop
The Truth About Social Media for Business <ul><li>Is it a Fad? </li></ul><ul><li>Your worst fears </li></ul><ul><li>Twitter, Facebook, Blogs, Email & YouTube </li></ul><ul><li>Your Social Media Strategy </li></ul><ul><li>Q&A </li></ul>Adam Franklin , Marketing Manager