Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Blerta Interpreter 1


Published on

Published in: Health & Medicine
  • Be the first to comment

Blerta Interpreter 1

  1. 1. From An Interpreter’s Point of View Prepared by Blerta Alikaj
  2. 2. What is an Interpreter? <ul><li>What you expect: </li></ul><ul><li>A phone receiver </li></ul><ul><li>Your words in a different language </li></ul><ul><li>Perfect Communication </li></ul>
  3. 3. What is an Interpreter? <ul><li>What you get: </li></ul><ul><li>A person you probably meet for the first time and who might be: </li></ul><ul><li>Trained or untrained staff interpreter </li></ul><ul><li>Family member </li></ul><ul><li>A co-worker with bilingual knowledge. </li></ul>
  4. 4. The Triangle of Communication Staff Foreign Culture CCM Patient
  5. 5. Troublesome Meddlers: <ul><li>Level of education </li></ul><ul><li>Level of income </li></ul><ul><li>Place of birth </li></ul><ul><li>Identification with a community group (i.e. religious, political etc.) </li></ul><ul><li>Length of residency in US </li></ul><ul><li>Individual experiences </li></ul><ul><li>Geographic residence. </li></ul>
  6. 6. Where do I come from? <ul><li>Small Country (whole population is less than the Bronx) </li></ul><ul><li>Strange Geographic and Historical range </li></ul><ul><li>Religious experiences </li></ul><ul><li>Language and dialects </li></ul><ul><li>Education </li></ul>
  7. 7. Religion <ul><li>70% Muslim </li></ul><ul><li>20 % Orthodox </li></ul><ul><li>10 % Catholics </li></ul>“ Albanians religion is Albania Vaso Pasha
  8. 9. What Emigrant Members Need: <ul><li>Economic Help </li></ul><ul><li>Health Care </li></ul><ul><li>Independent Living </li></ul><ul><li>Socializing </li></ul><ul><li>Spiritual Needs </li></ul>
  9. 10. What Do they Hear? <ul><li>Unwanted attention and home invasion </li></ul><ul><li>Nursing home!!!!! </li></ul><ul><li>Doctors OK, Nurses Bah! </li></ul><ul><li>You want to check me where? </li></ul>
  10. 11. Where do the Communication Barriers Stem from? Emigrant Member Family Sexual and Taboo Issues Health Convictions Communication & Culture
  11. 12. Family Traits <ul><li>Close-knit families </li></ul><ul><li>Several generations living together </li></ul><ul><li>Extended family ties </li></ul><ul><li>Reciprocated care between generations </li></ul><ul><li>Gradual exchange of roles in the family </li></ul>
  12. 14. Taboo Issues: <ul><li>Sexually related tests, checkups and questions </li></ul><ul><li>Nursing Homes </li></ul><ul><li>Home Care </li></ul><ul><li>Questions related to End-of-life Care </li></ul><ul><li>Talking about terminal diseases (cancer etc.) </li></ul>
  13. 15. Health Convictions <ul><li>Elderly do not need as much health care </li></ul><ul><li>Family care is the only care needed. Asking for outside help is a shame. </li></ul><ul><li>Trusting somebody else with my issues? </li></ul><ul><li>I suffer in silence. It is not proper to complain. </li></ul>
  14. 16. Communication & Culture: <ul><li>Gesturing, Touching & Tone of Voice </li></ul><ul><li>Differences in Background and Upbringing </li></ul><ul><li>Levels of Understanding </li></ul><ul><li>Staff  Interpreter  Member </li></ul>
  15. 17. How do we work together? <ul><li>Give me time to interpret. It might take a long time to explain a concept. </li></ul><ul><li>I have to interpret everything fully and faithfully to the best of my abilities. </li></ul><ul><li>I might have to advocate for the member. </li></ul><ul><li>Ask again and forgive my memory lapses. </li></ul><ul><li>Follow my example if the culture is too unfamiliar for you. </li></ul>
  16. 18. Q & A <ul><li>Questions? </li></ul><ul><li>Questions? </li></ul><ul><li>Questions? </li></ul>