Blake Morgan
10 SlideShares 182 Followers 171 Followings
Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Keynote Speaker, Customer Experience Futurist, Author
Industry
Technology / Software / Internet
Website
https://twitter.com/blakemichellem
About
Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She’s been ranked as ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016, Clarabridge’s #1 Social Customer Service expert to follow and Customer Gauge’s top 20 customer experience experts in follow in 2017. She has worked with Intel, Verizon Wireless, and many more. She lives in the Bay Area with her husband, daughter and their two Yorkie rescues.
Contact Details
Tags
customer service social media customer experience marketing social customer service contact center crm social crm social media roi return on investment technology artificial intelligence ai social customer care customer support social customer pinterest facebook cx roi shopping statistics retail technology stack marketing automation customer experience management customer technology customer experience technology management keynote speaker speaker customer experiences blake morgan book more is more future of customer experience trends future customer cmo customer engagement machine learning chatbots customer experiencem messaging apps social business intel fancy food west fancy food show blake landau public relations food industry customer community verizon wireless kpis evangelists lower service costs socap call center twitter linkedin google+ oakland small business san francisco center for nonprofit success techsoup
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Presentations

(10)
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Facebook Applications for Nonprofits

12 years ago • 539 Views

Social Media for Small Business

11 years ago • 701 Views

Brand Storytelling with Pinterest and Social Media

11 years ago • 1439 Views

Making the Business Case for Social Customer Care

10 years ago • 2265 Views

Social Media for Customer Service

9 years ago • 1145 Views

How To Use Chatbots and Messaging Apps To Improve Your Customer Service

6 years ago • 185 Views

Top Five Predictions Around The Future Of Customer Experience

6 years ago • 182 Views

More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences

6 years ago • 467 Views

Building A Customer Experience Technology Stack

6 years ago • 218 Views

What Harry Selfridge Can Teach Us About The Return On Social Customer Experiences

6 years ago • 247 Views

Likes

(2)

#getsuccess @kaykas

Jascha Kaykas-Wolff • 10 years ago

Dreamforce 2012: Prioritizing for Scale by Jeremiah Owyang

Jeremiah Owyang • 11 years ago
Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Keynote Speaker, Customer Experience Futurist, Author
Industry
Technology / Software / Internet
Website
https://twitter.com/blakemichellem
About
Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She’s been ranked as ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016, Clarabridge’s #1 Social Customer Service expert to follow and Customer Gauge’s top 20 customer experience experts in follow in 2017. She has worked with Intel, Verizon Wireless, and many more. She lives in the Bay Area with her husband, daughter and their two Yorkie rescues.
Tags
customer service social media customer experience marketing social customer service contact center crm social crm social media roi return on investment technology artificial intelligence ai social customer care customer support social customer pinterest facebook cx roi shopping statistics retail technology stack marketing automation customer experience management customer technology customer experience technology management keynote speaker speaker customer experiences blake morgan book more is more future of customer experience trends future customer cmo customer engagement machine learning chatbots customer experiencem messaging apps social business intel fancy food west fancy food show blake landau public relations food industry customer community verizon wireless kpis evangelists lower service costs socap call center twitter linkedin google+ oakland small business san francisco center for nonprofit success techsoup
See more